Home Depot reviews and complaints 1
View all 2388 complaintsHome Depot - Returns
I recently went in to two of your stores (Patchogue & Deer Park, NY), looking to purchase a dishwasher. While shopping I spoke to two sales associates and asked if the dishwasher was returnable within 48 hours and both times I was informed they were, in fact one stated "everything is returnable". That information encouraged me to make my purchase. The dishwasher was delivered to me last Friday and within 15 minutes I became aware this was not the right fit. I then called my local Home Depot to see if I could return the dishwasher tthere because I purchased it in a different Home Depot. I was informed by an associate in appliances you do not take back big appliances. I explained I was told twice, in two different stores that a return was promised to me. She told me to call the 800 number on the card left with me which I did. After explaining to the person what happened she put me on hold for 15 minutes because she had to call samsung. Samsung said I had buyer's remorse and would not take it back. She instructed me to call the store and speak to the manager which I did. Upon answering the phone, the man told me thee store manager wasn't in. He neglected to tell me he was the assistant manager until I asked for that person. He refused to do anything but switched me to the appliance supervisor. I believe her name is Janice and she could not have been any nicer. I told her what happened, and she needed to make some calls and got back to me within 15 minutes. She informed me she would take the appliance back but we would be charged a 15% restocking fee...
Desired outcome: I would not have bought it
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