Brink's Global Services

I opted in for the 7.99 Home plus plan around the 10th of December 2022. I have made multiple calls and texts to try and get a technician over to upgrade and install my doorbell camera. I get told by text they are transferring me to the scheduling management department only to time out and never get help. Over the phone I am told that they will contact scheduling and call me back with an available time. they NEVER call me back. I am ready to just cancel all of my services and go somewhere else. I have been with them for around 6 years now and this is the worst service from them to date.

Long story short, we have been on hold for 2 hours and 25 minutes today 11-30-2021 and have spoken to 4 Brinks employees in Customer Service who keep transferring us to different customer service representatives! We have been paying our monthly bill faithfully and found out in November that we have not been connected to Brinks Center Call Station and before 2 weeks ago we never received a call from Brinks when our alarm went off. A technician was here end of October and said our guts of our alarm system was never replaced since Phone America, he proceeded to replace the guts, so as of then the alarm has been activating at your monitoring station. Sadly, we paid our bill $53.19 per month (which we were never told was raised from 49.99 several months ago) and we were not being monitored at all by brinks and were paying each month for literally NO PROTECTION from Brinks monitoring station. We would like a credit for these many, various months we have paid for actually nothing. Your immediate attention to this unfortunate situation and your horrendous customer service who don't know how to handle this situation and keep pawning it off to another brinks' customer representative, this is totally unacceptable. Not only did you waste my time, you cost me money in my own business because I had to spend nearly 3 hours to get any kind of help!
Thank you
Patti and Frank Maenner
[protected]

Brink's Inc. lost one million dollars worth of merchandise bound for the Las Vegas Antique and Jewelry Show, which took place at the end of May and Beginning of June 2012. By the time they recovered our merchandise, the show was over. Basically, they cost us tens of thousands of dollars. Jill Benedetti, the Vice President of the Jewelry Show division, promised reimbursement for our show expenses (booth, display, plane tickets, hotel, Brinks shipping costs). We did not even begin to attempt to recover the potential lost income. She asked for an itemized list of our show expenses, which we provided, and then she disappeared. We have attempted several calls, to which she no longer answers. I would just like to warn any jewelery dealer or any others using transportation services to avoid this irresponsible company at all costs. If the vice president of a division of a huge logistics company is morally reprehensible enough to pull something like this, I cannot even imagine what the corporate values are.