Payoneer reviews and complaints 3
View all 202 complaintsPayoneer - holding money - adding bank account
Where can I possibly begin with these people and this company. They held my money without resolution for well over ten days. Emails went unanswered, calls unreturned, etc. I finally had to open a case with the local FBI office based on Internet fraud and the State Department because they demanded that I send a high resolution copy of my passport to them for security purposes. They have 42, 000USD in the account. They finally added my proper bank and graciously allow me to withdraw 4, 500$ a whack. Do NOT do business with these scoundrels they are a train wreck. AirBNB should be held accountable for partnering with them but they remained hands off and completely unhelpful in any resolution. Very unfortunate.
Replied
Payoneer - company fraud
The search engines have all these complaints against the choice bank affiliated with payoneer. The payoneer card is for payroll and on the websites we found alot of fraud reports on the faq page. It maps atm's near you that does not charge a fee but therefore when a undercover agent got paid on the card, they took it to somewhere on the map where the fee said free fee. Well turns out that it took $6.00 for each transaction and another $4.00 for fees when only there is money on the card. There is no fees when there is no money in the account, go figure. So what we all need to do is to stop submitting complaints and send these messages to the government and search engines. We had to video all conversations and the map and the undercover officer to the atm along with showing him the address stated on the map of faq website saying no fee. I advise that you do the same. They work with 2 banks but choice is the big one. It is some way from the epassporte card to this new choice card that is not a debit card with the fake mastercard logo on it. There is loading fees, fraud atm's that they choose on the website to get people to travel to various locations for a free rate only to find out otherwise. Submitting the complaints dont always work here. Please send all to the us gov website to report payoneer and something be done about it. Send it to google yahoo, to remove the website. I assure you there are investigations on this matter already becoming an issue with the government. The faq is not true! The phone calls are inaccurate, fraud in taking a month in advanced from your payroll before the month comes or just started are a big issue right now. There was a woman who got paid the 28th of the mth. Maintenance fee for that mth was took out along with the month ahead, loading charges. I've never seen such mess in my life as the investigation piles up with complaints. Cannot use the card to get gas? You have to have $50 in account for $20? Also the mastercard logo is fake, we found out by individuals that the card cannot be used at various stores, and online. Did you know that you have to pay out of your payroll to load the card, if your company does not pay? Is that right? Is this justice? Is the fees right? All the collections in complaints are not about these cases. It's like paying taxes. Think about it and let's do something about it. This has been the worst card to get. It was even worst than the epassporte card fraud as they did not charge to load. Lets report all complaints to the government. We are only wasting time and effort reporting to websites. There is some like http://www.Stopfraud. Gov/report. Html
Make sure you report all to your government, its time to go over their heads and sign the paper to have the fraud to stop and removed from the internet. Its time to make that step now, it's getting heated up as we get closer to close this bank! So with your help, all persons responsible for the internet, call fraud and more will be be put to justice, and be prosecuted. Wouldnt you like the money back? Make a difference now cause the government is not getting it either, its to pay the bank.
Check out all the other payoneer inquiries and judge from that, because that is what we are doing
Matters of this is took to the banks themselves, I assure you we will close the payoneer and open a card of their own, Please be ready to terminate the fraud from foreign countries using the banks of the US
On top of all this, This same person does not get it. The via links that you have provided on the websites are all wrong and investigation in this matter makes it all worth handling for the government whom you chose individuals and via internet links that are not accurate and the fees to the map in the FAQ is wrong. Have you even had time to read all of the persons complaining? No I am sure you did not. You are copying and pasting the same SCRIPT for all the pioneer problems. It is all foreign countries on the calls and not local choice bank in NEW YORK. You are affiliated with 2 banks cause you cannot have a bank of your own. Thats why you and the company chose to use choice bank, bank located in NY to get money from thee US. Are they aware of this? I am sure they are not. This shouldnt have happened, you hold others payrolls and charge them to be added to card. I am sure you wont be in business long and the US government will make sure of that, You have used the banks in the US to make yourself overseas look good, US does and never does this. Quit using the same SCRIPT for every complaint, Please, it gets you nowhere and makes yourself look worst and the banks you say you are using in the US. It makes them look bad to. To everyone reading this, you may notice the same script of every payoneer complaint, I assure you that if you submit your complaint to the US government and to the direct source banks, they will stop. Its time to shut them down
My name is Nissim, I'm a Community Manager at Payoneer.
I'm sorry to hear that you aren't satisfied with our services. Payoneer does not have any hidden fees, and a complete list of pricing and fees may be viewed at any time via your online My Account page, in addition to a detailed transaction history. Additionally, if you have a questions regarding the fees imposed on a specific transaction, I would be more than happy to assist you (or also feel free to contact our customer support department).
Payoneer currently provides payment solutions to over 2, 000 companies and millions of users in more than 200 countries. We adhere to all applicable online payment regulations, including KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).
I would be more than happy to answer any questions, or address any comments/feedback related to Payoneer and our services.
they are thieves
they stole my account
they blocked it to steal my upcoming funds !
i was a partner of payoneer until they deactivated my account and refused my reapplication, refusing official documentation from the registrar of companies in cardiff, wales, regarding my company and my position the company.
i was not doing anything illegal or underhand, in fact, my company is a global social enterprise fighting poverty and debt.
no director of payoneer will get involved in disputes, and all such disputes go through your account manager... hopeless if he/she is the one trying to shut you down.
they are even trying to scam me on a refund.. i paid them £1000 deposit for the card partner deal.. they are offering $1000 less bank charges as a refund.
a replacement card program will cost well over £150, 000 with a reputable company.
i have started payoneer complaints off with one here...
http://www.canyoutrustthem.com/index.php?go=details&id=27305&adv=&city=&company_type=&company_name=&search_comments=&search_company_name=&search_country=&claim_about=
Wait til you see the charges for loading... many complications with this card, you might as well have a bank account to have it wired to you cause its the same amount
I have applied for payoneer card and they have approved it and sent me an email that you will receive your card within one month on following date. but i didnt received the card. i contacted customer service and they said sorry we are sending again you will get in again one months time on this said date. again they failed to sent and when i again contacted customer service they said please receive payment via any of our partner then we will be able to send you card. They have wasted my precious 2 months. this is insane. if that was the requirement they should have informed me 2 months back. this card is a fraud I must say
Replied
Payoneer - paid for service, nto received
I have had a payoneer mastercard account now for almost 90 days, however. I will ditching very soon as soon as I make arrangements. This company prays upon people and just rips them off with their bloated fees.
1 st when you receive a payment into your account, it has to be moved to your actual mastercard and there are fees to do that, why? to profit off my money? when you already charged the person or company who sent money to the card, well it gets sent to holding account before card, cause payoneer want to make money off you accessing that money being sent to you.
so ok i had money in my account and needed to put on card so i could take it out at atm in which i pay a fee at local atm and then payoneer also charges a fee for using atm, so i pay this fee of $2.00 to have my money transfered to my card to get my money.. and for paying a fee of $2.00 It states the money will be on card in 2 days. I processed the request on a sunday night at 11:00 pm eastern time, should be on card by Tues at 11:00 pm, however i logged in and check and says wont be available until Wed. at 11:00 pm so instead fo 2 days its 3 business days, so I paid $2.00 to get access to my money in 2 days but its actually 3 days. I call customer services and guess what they tell me? They say there is nothing they can do about it, If I dont like it I can close my account.
1. why does it take even more than a day to transfer a balance from payoneer account to their own mastercard
This company does not care about their customers and only is out to rake you over and take your money little by little . The proper thing the customer service rep should of done was at least credit the $2.00 fee because It was paid for 2 day service but instead receiving 3 day service. But i guess that would be taking from their greedy hands. I'm closing my account and I hope this company soon goes down the toilet like Epassporte did, they were same rip offs. Considering using payoneer? read all complaints, do your research and stay clear from them.
I closed account today
The complaint has been investigated and resolved to the customer's satisfaction.
If you can provide me with the reference ID number (Starts with LTK) I'd be more than happy to follow up and make sure this is resolved as soon as possible. nissimal@payoneer.com
Thanks!
My name is Nissim, I'm a Community Manager at Payoneer. I'd be more than happy to check the status of this issue and see if I can help resolve it as soon as possible. Can you please contact me at nissimal@payoneer.com?
Payments shouldn't take 4 days to go through. Our live chat and phone service are open beyond the hours that we publish on the site, but we have no control over how many people connect at any given time, so sometimes the wait is longer than others. We have a minimum of 12 support agents each shift, and we really DO try to provide the best support we can.
If you would like, please email me directly at taliakl at payoneer.com and I will look into the matter for you - it's possible something got stuck along the way, though I haven't heard of payments being delayed that long.
I am Talia, Payoneer's director of community. First of all, I would like to apologize that you feel you received bad service. We do our best to make sure our customer support is as friendly and efficient as possible. I would like to receive more information about your experience if possible (your ticket ID, starting with LTK, would probably be enough).
Regarding the fees, while I can understand you thinking they are unwarranted, they weren't hidden in any way. When you sign up for Payoneer, the fees are clearly listed on your partner's website, and when you already have an account with us, you can see your fees at any time under My Account. We actually DON'T charge the company that loads the card, if that makes any difference to you.
Payments are processed and loaded within 2 business days, but Sunday IS a weekend, which is why the payment would be received on Wednesday. If you would have chosen the immediate load option and it wouldn't have been on your card within 2 hours, we would have definitely refunded the loading fee, no questions asked. The email clearly states that it's 2 business days (and so do the fee lists). Again, this isn't something we are hiding.
About the ATM fee, every single company has an ATM fee, this isn't unique to us. We are charged fees by MasterCard ourselves, so we have to cover these costs, just like your bank charges you for your own activity as well.
Finally, several months back, we launched a new program where we transfer partner payments directly into our payees' bank accounts. Anyone who would like to avoid all of the charges related to the card, can opt to receive payments directly into their bank accounts, which would eliminate the fee issue entirely (other than the fee that we are charged to make the transfer).
I wish you the best of luck with your work and whichever payout company you decide to go with. If you or anyone else would like to contact me directly, you can do so at taliakl at payoneer.com.
I am dealing with some fraudulent charges since last year December 2012 with Payoneer. I finally received some money back but still waiting for my actual funds that have been credited back by the merchant after reviewing the charges and agreeing that they were fraudulent. those funds which have been credit back to my then cancelled credit card have not been transferred over to my now active card, which was done in January. I have in writing from a payoneer employee that I will receive those funds but until today nothing has happened. I am copying the email below. I have contacted payoneer numerous times but received not response back. This is now going on for 8 month, and I really get very frustrated with the way payoneer is handling their business.
email from payoneer:
Dear Harold,
After reviewing your case again, our charge-back Department had decided to refund you a total of $1500 in addition to the funds that were refunded from the merchant.
We still require that you fill out the good will refund form that is attached to this email to finalize your refund.
Sincerely,
Ray
Payoneer Customer Support
as you can see it clearly says in addition to the funds that were refunded. still waiting for those funds being credited to my account.
Hi, my name is Alina and I'm dealing with a terrible situation, 6 months ago I had some unauthorized transactions on my card, total of $2300 and believe it or not I still didn't get my money back not even today, even tough I notified them about it right away. Initially they said the whole process was gonna take about 90 days and after that I started to call them pretty much every day and every single time they had an excuse to say to delay me. They told me to call them today to put me in touch directly with the chargeback department in order to fix the issue, which of course didn't happen..they just said to call them in 2 weeks because is a very complicated situation, and they didn t decide yet to refund MY MONEY or not. How frustrating is this? After 6 months they refuse to give me my money back!
I started to believe I'm being scammed by this company and the next step I'm going to do is to hire a ATTORNEY because i just won't let them get away with it.
I have recieved the message "Good News! You have received money from Freelancer.Com" on April 19th, since that date I have not receive my money into my local bank account, I have made several calls and sent mails to payonner support, at first they didn't help at all, after 3 weeks, calls and mails, they told me that the problem was they needed my CCI bank account code which I provide inmediatly, but even I povided it I haven't receive the mail with subject "Funds were transferred to your account" which means transfer has started.
I know that after getting that message it might take around 7 business days for the funds to arrive in my bank account, but I repeat, I haven't get the message which says that the bank transfer has started. It has been more than a month since you recieved my money into your service and I don't to wait more for it.
I am very concerned about this, I hope not to be victim of a kind of scam and be just a victim of really bad service.
Hi Talia,
well then this is the first time you hear of it. It did take 4 days and then miraculously as soon as I complaint it cleared into my account.
I don't care about your excuses, it is not my problem how many agents you have or how long they work. What I expect is a service, after all I'm paying for that with my fees.
Hi ScammedByPayoneer, I completely agree with you. My payoneer money, which I paid $2 for to clear via standard method, still hasn't cleared till today, 4 business days later! But guess what, when I click on the link to inquire about it, it gives me the option to clear immediately in 3 hours, BUT I have to pay an additional $3...what an effin rip off!
You can forget about their customer service, they do not want to be contacted, because it is impossible to contact them immediately via phone or live chat. They seem like a damn backyard operation.
Annoying and unprofessional!
I have been using payoneer for 3 years now and even though i don't like the fees, they aren't more expensive than a regular card that you get from your bank, at least in most countries that i know of. they are different than what i hear epassport was (i didn't use them), but they are also a different company with better background. they are an actual company with actual people working there and they have to make money to be able to be there. if you have a company anywhere you know there is rent and electricity and employees (i saw an article that says they have more than 100). i got my card with no fee (no activatin either) so i would think they need to make money. they do'nt charge anything for when you use your card for gas or food or anywhere online, so you could use your card that way. every other company i see (paxum, ipayout, and others) all have fees to load the card and fees for atm. you wrote service not received as your complaint and that isn't true. you lied here, which isn't good. you got your money, and the fees are written in your account and before you sign up, this shuldn't be something that you didn't know about. i prefer to use company that i can trust than a new company that i don't know, even if the fees are a little bit higher. also, i get the bank transfer now which is $6 and it doesn't matter how much you transfer, and no one has fees even close to being so low.
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