CVS reviews and complaints 1
View all 3333 complaintsCVS - Pharmacy department
This issue starts on 11/20/23, Seven medications were ordered online thru the CVS website. A call was made to the Pharmacy on 11/22 about only one medication being "worked on". These were supposed to be ready on 11/21. The pharmacist assured me that they would ALL be ready by 3pm on 11/22. The CVS website was checked again today 11/25. There was only one medication completed. The others, according to the CVS website, were "in process". We ATTEMPTED to get more information by going through the drive thru, it was closed WELL before your posted 130pm lunch. There was ALSO a sign that stated that the Drive thru was closed due to lack of staff. While I believe the lack of staff, people use the drive thru for easier access and limited mobility! A trip inside was made. We watched for over 10 minutes while the only tech just looked at people and didn't even acknowledge the 5 people in line. When I finally got to the register I was told that it would take an hour to fill. This is when I got the song and dance about the short staff and being backed up. A relative of mine worked at this specific store for over 8yrs has it has been worse than this before, but telling someone that it will taka an hour to to fill meds that SHOULD have been done two days ago is ludicrous! I told the tech that the meds better be completed by noon on 11/25. I will be making ANOTHER complaint if they are NOT done by noon on 11/2.
Claimed loss: N/A
Desired outcome: Hire more staff that is RELIABLE. Acknowledge that you have a problem and FIX IT!
Latest CVS Reviews
CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!! co pay on prescriptionGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!