National Tire & Battery [NTB]

On October 20th at 1:45 I dropped off 4 old tires with wheels mounted on them already and requested to have them dismounted and have my like new tires put on. About 2 hours later I received a call from Nate, the manager at the store stating that there is a big bubble in the sidewall of the first tire that they tried to mount. I had a 5th spare tire that I brought up there hoping that only one tire was bad and that I would still be able to have 4 tires mounted and balanced. I left and did not hear anything from them. Seeing as how the store closed at 6 I drove up at 5:30 to see what was going on. Nate was sitting at his desk and he proceeded to tell me that they tried mounting a 2nd tire and that tire has a bubble on the sidewall as well. He told me the tires are no good and that I should go back to the place I got them from and complain to them. I then grabbed all the wheels and tires and began to load them up in my truck and then noticed that the 2 tires that they mounted had multiple chunks taken out of them, I asked one of the employees if this was normal and I was told "oh yeah that happens all the time, it's no big deal and it does not effect anything"
I got home and was unloading them out of my truck and noticed that also all 4 wheels have gouges all over the insides of them. Today I took the wheels and tires up to 2 other tire shops to get opinions on them and was told that those tires that they tried mounting are completely destroyed now and the other 3 tires that they did not touch are absolutely in perfect condition and there is nothing wrong with them and they will be no problem at all to mount and balance. I was also told that they clamped the wheel on the tire machine the wrong way and that is why there is gouges all over the insides of my wheels. Upon speaking to Nate today he said he would take fault for the damaged wheels but as far as the tires go we would have to speak to his manager about that. He just kept repeating that it's possible that they damaged them but maybe they didn't. He did state that one of the employees was having troubles mounting the tire and that he had to come help him. I would like to be fully compensated for my 4 wheels and 2 tires that were damaged as a result from your company. If I do not get a response in regards to this matter I will be left with no choice but to persue legal action. I have attached some pictures of all of the wheels that were damaged along with the tires that were damaged, I also took pictures of the tires that they did not touch showing that there was absolutely no issues with them before they touched them.
Sincerely,
Tyler Bogenpohl
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