Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Les Schwab Tire Center 3140 Cascade Ave, Hood River, OR, 97031, US
Les Schwab Tire Center company logo
Les Schwab Tire Center
reviews & complaints
Les Schwab Tire Center company logo

Les Schwab Tire Center

3140 Cascade Ave, Hood River, OR, 97031, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
J
3:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Les Schwab Tire Center - Billing customer service

We have had an account with Les Schwabs for over 20 years. In this last year I have had to contact the billing department on three separate occasions. Each time the customer service agent was extremely rude, short and was talked down to. This last particular interaction on 01/11/2023 I had called because they said our account was overdue and would go to collections. I pay faithfully every month and above what they ask for. When I called the lady looked at our account and stated that it didn't make sense to her either as to why it's saying that we have to pay the full amount, or we would be sent to collections. She put me on hold to inquire with her assistant manager. When she got back on the line with me and gave me an explanation that made no sense at all. So, when I told her that I was still really confused and not understanding her, again we pay faithfully every month more than what they ask for. She huffed and sighed, put me on hold again. Then came back and said, "we need to talk to your husband; you are not on the account". I am on the account as an authorized signer and the billing comes in both our names, she still wanted to argue and tell me she couldn't talk to me. She had no idea how to explain how their system messed up our billing nor even try to correct the issue. I was never offered to speak to her manager. The Hood River, OR billing department needs vast improvement in their customer service. It wasn't just this one lady, it's their whole department. They belittle customers, sigh when you press for answers. Needless to say, after 20 years of being loyal customers we paid the full amount off that same day and closed our account out. We don't feel valued as long-time customers who have spent thousands of dollars at that establishment.

Desired outcome: Customer service training for their billing department.

Read full review of Les Schwab Tire Center
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.