BatteriesPlus

I first went to Batteries Plus on Jonestown Road in Harrisburg PA on Jan. 11th. They did not have my battery in stock for my LG V30, but told me it would be in by Thursday and they would call when it came in. I never received a call. Returned Saturday the 18th. From their response, apparently it had been there a couple of days but nobody let me know. They said they'd have the battery replaced within the hour. I came back an hour later only to be informed they broke my phone!

I was told they had ordered a new screen right away so it would be in Monday and would be ready as soon as they installed the new battery. I told them I could not do without a phone as there were apps on the phone I needed for my business. They gave me an old iphone and downloaded one of the apps I needed. The old phone they gave me did not run the app correctly which caused me major setbacks trying to conduct my business over the next few days.

I was told they'd call me Monday to let me know when my phone was ready. I never received a call. I finally called late in the day and they said that the new screen they ordered had not arrived. So, I had another frustrating day having difficulty conducting my business as efficiently as I should. They said they'd call the next day when the new screen arrived. Never got a call. I finally called about noon and they said it was still on the way. A couple of hours later they called and said my phone was done.

When I arrived to pick up my phone, it was the wrong color. I had a chrome phone. Now I have a black phone with a chrome back on it. I used a clear cover on my phone because I so enjoyed the look of the chrome phone. It also did not have my $50 screen protector on it. I insisted they put one on it so the guy disappeared in the back and after another 15 minutes came out with my old screen protector on it. I just hope it holds up because the phone has rounded edges and the screen protectors already pop off quite easily.

I understand that accidents happen but I took it in to Batteries Plus because I could not do without it for several days by sending it to Verizon to fix it. I assumed I would have been able to walk out with a new battery in my phone within the hour. But obviously that didn't happen.

What bothered me the most was the lack of communication on their part and the fact I got the wrong color phone. I would have insisted that they order the right color but I just could not go without my phone any longer and I wouldn't trust them to get it right anyway. Another thing, I had paid for the battery and service in full when I brought in the phone that Saturday but on both Monday and Tuesday they wanted me to pay for it again, (because of lack of communication on their part) they didn't know or didn't remember I had already paid.

My wife and I will never step foot in a Battery Plus store again. Overall the guys were very kind and apologetic about the delays but apologies just don't solve my issues with this store.