Menu
For Business Write a review File a complaint
CB Home Improvement and Maintenance Home Depot 18541 Smock Hwy, Meadville, PA, 16335, US
Home Depot company logo
Home Depot
reviews & complaints
Home Depot company logo

Home Depot

18541 Smock Hwy, Meadville, PA, 16335, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
6:00 am - 9:00 pm
Tue
6:00 am - 9:00 pm
Wed
6:00 am - 9:00 pm
Thu
6:00 am - 9:00 pm
Fri
6:00 am - 9:00 pm
Sat
6:00 am - 9:00 pm
Sun
8:00 am - 8:00 pm
ComplaintsBoard
J
6:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot - Kitchen cabinets

Bought some kitchen cabinets from the meadville pa store in august. The expected date on the receipt was 9/22, but the sales associate dan said, realistically, its going to be a few weeks after that. So I called around the middle of october, sadly, no one at the store can find anything... Cant even find the order... Finally talk to melissa, in the kitchen dept, she says they will be shipped on `10/22, and they'll be there friday 10/23. Great, my son flies home to help me install them. We call on 10/23, they aren't there. Maybe just not received in yet. So we go on saturday, dan tries to find then, they aren't there. Talk to hannah in customer service. She calls the vendor, they tried to deliver them, but the store was closed (among the first of several lies, I since have been told the store is nearly 24x7 for deliveries.)... Was told they'll be there on friday 10/30...10/30, no cabinets, truck didn't arrive (second of several lies)... Ask to speak to the store manager,. They gave me mike, who really had a very poor attitude about it... Nothing he can do. So saturday I go to the store, talk to dan, he cant believe it. I either want my cabinets or a refund. Melissa says better call mike... Mike comes, turns out hes not the store manager, (another lie) the store manager is matt. I ask to speak to matt. Mike told me hes not in (another baldface lie). I spent the better part of my career in retail, and i'm not aware of any retail managers with the weekend off. Mike makes several excuses, including my complaint should be with the delivery company, not home depot... I'm sorry, but the check I wrote in august was made out to home depot, not some delivery company. Mike tells me the cabinets are in some warehouse only 100 miles away. Are you telling me, a logistics company cant figure out how to get cabinets 100 miles in two weeks?!?!?! I offered to drive and pick them up. Hell, get me a truck, i'll bring a whole load back... I turned to leave and who is there but another young man, wearing a orange apron with the name of matt and store manager on it... Mike lied right to my face! How can I trust anything you say from now on. Matt wasn't very helpful either., very apologetic, but can offer no resolution... Look, its easy to solve... Pick up the phone, call the delivery company, and tell them to send an extra truck this week. I'd like to speak to someone at the district or area level, someone above matt, it shouldn't take this long to get them the last 100 miles...

Read full review of Home Depot
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.