Mavis Discount Tire

I called the Mavis Tire in Royersford Pa [protected] and asked if they could do an oil change if I waited for it? I mentioned it has to be Pennzoil Full synthetic for the warranty on my Hemi motor. I did exactly that and showed up around 3:15. I could hear rap music as soon as drove into the parking lot. It was that loud and still that loud in the showroom! About 3:45 I noticed my truck still up on the lift so I asked if they saw the oil on the back floor of the truck and was told that all 7 quarts of oil they let out of my motor went all over the garage floor because the oil caddy was filled to the top and couldn't hold anymore. I asked if they could just let my truck down and fill it with the new oil because I have to get to the bank before they close. After the gentleman returned to the counter I inquired if they saw and installed the new oil filter also and I was told no, they didn't install the new filter just the new oil with the old filter still on the motor. He then attempted to explained to me that with synthetic oil you dont always have to change the oil filter. I had 3 years of mechanics training and I know that's not true. When I got home I then realized that they actually kept the new oil filter. I do know that I will never go back there again even though I had been going there for probably 15 years. Thank you, Wes Rowlands [protected]