Aaron's

Agreement number: 25241 on 4/7/2015
When the furniture was delivered, the guys damaged my apartment with a large hole in my wall and numerous scuff marks multiple places on walls. They ripped the entire bottom of the couch fabric. In addition they ripped the end of the couch. I took pictures of all the damage and promptly called Chuck, the manager who sold me the set at the Loucks Rd. location. He assured me he would be out on Monday 4/13/2015 at 11 am to see the damage and make things right. At 11:05 on 4/13/2015, I called the store and he still had not even left. I had to reschedule the appointment due to work. I work in customer service and I have never experienced such poor service or follow up. I would like the damage to the apartment fixed. I would also like the furniture set written off if I am to keep it in the shape it is or replaced with a different set. After the missed appointments it was decided that they would assess the damage by means of email. I emailed the photo's and information and nothing was done. Then the continued harassment started to the point of having to call 911 twice and write a cease and desist letter to the company.
Jody Herring
16 Country Manor Court
Red Lion, PA 17356
[protected]
[protected]@gmail.com
[protected]@cable.comcast.com

Aarons Corporate Office Headquarters HQ
K F L Enterprises, LLC
309 East Paces Ferry Rd., N.E.
Atlanta, GA 30305
Corporate Phone Number: [protected]
Fax Number: [protected]
Customer Service Number: [protected]

August 20, 2015

RE: Cease and desist from harassing

This cease and desist order is to inform you that Chuck (Salesman from Aaron’s store F331) persistent actions including but not limited to [Repeatedly calling my phone five or more times per day, calling my job after I directly ask him not to do so, contacting family members, verbal threats, etc.] have become intolerable. I want this stopped immediately.

On April 7, 2015, I purchased from your store for the first time. It has been a nightmare experience from the start. Upon delivery of the furniture, there was damage done to my apartment including but not limited to [ holes in the apartment walls, ripped entire bottom of couch, ripped two separate edges of the couch, scuff marks, etc.]. I took pictures and called Chuck immediately. He assured me he would be out to my apartment to access the damage on Monday 4/16/2015 at 11 am. At 11:05, I called the store only to find out he still had not even left the store. I had to reschedule the appointment due to working.

Since then I have rescheduled the appointment with Chuck to access the damage two separate times, both with no shows. This is the poorest example of customer service I have ever seen. Time is very precious. He actually asked me to remind him with a call. That’s not my job. Then we decided I would email the pictures of the damage and they would access things that way. I emailed the pictures of the damage.

I was never provided an amount of what I was being reimbursed and a new contract. This is required before we proceed any further. The services, furniture and agreement initially agreed upon have not been kept by your company. The furniture I purchased is not what or how I received it. It is already shredding where is was torn. I will not be held responsible for any payment until Aaron’s makes this right. The whole process has been unacceptable and totally incompetent by your company. I am escalating this to the better business bureau at minimum.

I would like another representative from your corporate office to rewrite a new contract which I am assuming at this point will be quite minor in price due to the fact the furniture is not hardly worth anything and already needs repaired. Very unacceptable to a buyer.

Please contact at me at my phone provided or my home or work email addresses.

Thank you.

Sincerely,

Jody Herring

Well i bought this tv and paid it off about four months ago and now the tv is acting up and they said they were going to have a person come and check it out to see what is wrong with it and still no one has came over to fix it i have been doing business with them for almost five years and i am very dissatisfied with then. I also got two other products off them but now i am thinking about sending them back if i don't get any satisfaction.

Sincerly,
Jesus vasquez.