Alamo Rent A Car reviews and complaints 1
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Alamo Rent A Car - service unacceptable
I rented a car at Alamo at Charleston, SC on 10/19 to 10/24. Upon return, I was told there was damage by an "agent" who could not or would not verify if the damage was there before I rented the car, as I told him it was. Instead, he wasted my time, was rude and refused to even attempt to determine if what I was saying was true. After 10 minutes of hearing that he had to document my damage (not true) and continued nasty attitude, I asked for the manager, Parker who at least attempted to be professional. I'd this is how Alamo runs its business you can be sure I will not be back. You need to fire the agent from today - I have rarely encountered such an attitude. And update your systems to the 21st century so you can check on a basic iPad what the car's history is. U believably bad service.
The complaint has been investigated and resolved to the customer's satisfaction.
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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