Alamo Rent A Car
Reviews and Complaints

I recently rented from Alamo in Phoenix Airport and had a fantastic experience. The manager, Taylor, went above and beyond to help me when my itinerary got messed up. He not only provided a better deal but also made my stressful travel day much better. The cars are clean, well-maintained, and ready to go. I will definitely choose Alamo for all my future car rental needs!

On 2/2/24 my credit card was charged $136.73 for a towing charge related to a car rental made on 12/30/23 (rental agreement #[protected]). The vehicle was damaged in a theft attempt and Alamo Damage Recovery Unit filed claim number [protected] with my insurance company. The claim included the sum of $136.73 for vehicle towing and was paid by my insurance company on 2/16/24.

I have contacted Alamo several times to resolve this matter and receive a refund for the double charge with NO SUCCESS.

I just rented a one-way car rental from the Alamo. It was nighttime, and there was no walkthrough in the car before pickup. I did not do the walkthrough to make sure the car had no damages (my mistake). Alamo, at the drop off the next day, found some dings and made me pay for the dent with $1200. I know that I did not do the damage; tried to argue, but it is pointless with this company. I requested a report from a prior rental of the car, but Alamo is not willing to provide that. I became the scapegoat for this one with a loss of $1200.

Damage information related to claim # [protected] with ALAMO

Had confirmed reservation in Seattle with my Visa debit card. When we got downtown to pick up our car. I was told they would not accept my Visa debit card. My confirmation was sent to me with that card number used for the reservation. They did not care that we could not rent the car with card and we were stranded in downtown Seattle on a Sunday. Horrible customer service and they never told me about their policy.

Hi, we rent a car with Alamo at Denver airport in july. We took all the insurance needed for a long trip. We had a break down in Yellowstone National Park with the car. There was no network so that it was impossible to use our phone to contact Alamo assistance. The Rangers told that they had to call their tow truck for a recovery. It appeared that we needed a jump start. We had to pay about 105 dollars with our credit card. We report traight away to Alamo via the number provided. It consisted in sending a text message. We did it twice and nobody answered. We had to report this incident to someone at the drop off at the airport. His name is Tyree Mayfield, phone number [protected]. We gave him the document showing that we paid this amount. He said that he send it to your back office for the refund. So far, we did have anything back. We still expect the refund from Alamo. We travel very often in the US and had been a solid client of Alamo. Thank your for considering this email.

Reservation number : #[protected] , Cyrille RENE

I had Rental Agreement [protected] from Tampa Airport, fully paid and prepaid gasoline. When I returned the auto it had between half and three quarters full.

A few days later I got a invoice for $11.98 for gasoline. I phoned alamo and explained and the lady issued me a credit for the full amount.

I emailed your collection company with copies of everything I had, and explained the issue should be completed.

This week I got another nasty letter implying I would be sent to collections. I value my credit score and I paid it, because $11.98 is not worth the fight.

However I will never use Alamo, Enterprise or National again. I'm not a big traveler, but I usually go one trip to England or Florida and I will be retiring soon and who knows. I also always get your insurance and gas option.

I have tried to send my paperwork, but you won't allow a PDF file. I will be glad to get them to you. The credit is on invoice [protected]

Just wanted to let you know, I'm upset.

Thanks

Steve Cox

Overcharging/inconsistencies.. Charging for 3 days instead of 2. Car was reserved for 11 am, was returned at 11:00 am on Sept 3... please find attached copies of contract, Check in and out, Mr. Hernandez was charged Mexican Pesos 3669.63... charges should have been much lower based on advertising and 2 days. please respond to [protected]@gmail.com... I am also writing several emails to CEO with copies to [protected]@alamo.com and Mexico office

I made a rental agreement to pick up car at Buffalo airport at 11 pm 8/25 to drive to Rochester with family. Upon arriving the manager stated she gave my car to someone else . She offered no solution or explanation why but that these thing happen . As a result family had to get Uber to location and try to rent next day . Totally poor customer appreciation and put us at risk finding alternative transportation . Thx. Fred

Horrible service and pathetic people working there… we were charged for additional driver even without our request… they stopped us at gate while taking the car and we again told them we did not need additional driver.. We got kids in car.. The employee kept us waiting for 1 hour just to remove that charge and fix the invoice.. And again after returning from our trip.. They sent us invoice for due payments for additional driver..! What kind of employee they have.. Who doesn’t understand their work system and harassing people..! It was very very bad experience.

The bottom line is that Alamo put a car on the road that had issues. When I attempted to call PHX SkyHarbor Alamo I got bumbed to an overseas agent who had no idea how to help me. The best that she could do was to send me roadside assistance... which never came. I then wrote an email to Alamo customer care. It took them a week to respond to my email. By that time my trip had been over by two days.