Wendy’s reviews and complaints 3
View all 1746 complaintsWendy’s - Meals not fixed as ordered
We visited the Santee,SC Wendy's and this is not the 1st time our food was wrong. They dont give receipts and dont even say thank you. Visited again today 5/29/23 at around 1:45 and ordered thru drive thru. We ordered 2 wendys dave dbl meals--1 was suppose to be no mayo and no ketchup and the other was suppose to be no onions no let. Both wrong. Tried to call back and phone rang 1 time and said mailbox was full. The people need to pay more attention to food accuracy. I cant eat ketchup and my husband cant eat lettuce. We dont live around the corner from this store so just running back over is not an option.
It would be nice to get our meals as we order them. This store employees need training in service and order prep.
I have never gotten my food wrong at the store in Orangeburg, SC on 601.
Desired outcome: I would like to get my meals the way I ordered them and/or at least a complete refund of 22.21 mailed to me at 931 Pineland St. Vance SC 29163
Wendy’s - Store in Santee Cooper SC
Stopped here on March 26 2022.
In the ladies room, neither of the stall doors came anywhere near close to shutting let alone being able to lock them.
Manager was walking around with cell phone stuck to her ear and the staff was way behind on orders.
When I went to the drink machine to fill my cup, the ice dispenser was broken and thrown up in the dispensing area and it appeared that someone had splashed drink all over the machine. It was so filthy looking that I asked the server to fill my cup in the drive thru.
Desired outcome: Better care taken of the facility and management needs to put the cell phone away and help out.
Wendy’s - Manager lacks customer service skills
On March 22, 2022 I visited the Wendy's store in Santee, SC 29142 ordered some fries and I was told to pull up from the window and someone would bring it out, so I did as I was asked. When the male brought my fries out, I asked for some salt, well he said to me ("ugh now I gotta walk back to get you some salt, you can get it yourself"). I said to him that he didn't have to be so rude. I got out of my car to get my salt while he met me at the door still mumbling and looking angry at me, I asked him to speak to his manager, he locked the door and waved bye bye. I called the store to speak to the manager only to find out that the rude guy was the manager. Although this is not the first time that I have experienced the rudeness, long wait in lines, sometimes no one would take orders until they felt like, this is my first complaint. Now, as for me, my family and friends we will not ever visit Santee, SC Wendy's again. You will lose customers at that store because your manager lacks the ability to treat others with respect. Your manager need to take a course in people skills
Desired outcome: I would like for you to hire more intelligent workers with the ability to treat others with dignity and respect. Give the a course in How To Treat Others.
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