Menu
For Business Write a review File a complaint
National Tire & Battery [NTB] company logo
National Tire & Battery [NTB]
reviews & complaints
National Tire & Battery [NTB] company logo

National Tire & Battery [NTB]

5327 TN-153, Chattanooga, TN, 37343, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Working hours
Mon
7:30 am - 8:00 pm
Tue
7:30 am - 8:00 pm
Wed
7:30 am - 8:00 pm
Thu
7:30 am - 8:00 pm
Fri
7:30 am - 8:00 pm
Sat
7:00 am - 7:00 pm
Sun
9:00 am - 6:00 pm
ComplaintsBoard
D
4:00 pm EDT

National Tire & Battery [NTB] - diagnosis of starting problem-wrong diagnosed

On 6/20/2019 I took a 1999 mercury villager to ntb in hixson, tennessee.
First diagnosis
They diagnosed the problem as being a bad fuel pump. So we purchased a fuel pump from o'reillys auto parts. And ntb claimed it was a bad fuel pump. So we exchanged pumps and they diagnosed it to be the sending unit not the pump. They said they could not find a sending unit or pump. So I ordered a sending unit and pump from amazon ($185.00). After 5 days of waiting they said it was not right unit. (I even showed ntb picture of unit before ordering)
Second diagnosis
The manager said that we needed a distributor. ($682.98). I asked the manager if he was sure this would cure the problem. "I guarantee it" he said. After paying him $682.98 and 5 more days, they finally pulled the van around and it had a ping sound. So we drove the van and it still wasn't fixed.
Third diagnosis
It definitely was the fuel pump or sending unit. And he would repair it for another $300.00 then he dropped price to $200.00 labor. (so I drove 200 miles and bought the third pump and sending unit.)
After this the manager became scarce and refused to wait on us.
Also I noticed that since the begining, 2-3 different mechanics worked on the van.
After returning with 3rd fuel pump, a mechanic took 10 minutes to install. Pulled the van around. By this time the engine was really clanking. I asked the mechanic why. "he replied that it could possibly be a knock sensor, but didn't really know. I asked for the manager again. I was told he was off again, they didn't know when he would be back in.
After not seeing the manager, I was told that he would not charge me for installing the third pump and sending unit. Van was making a lot of noise at this point.
Fourth diagnosis
After leaving ntb I took the van to express auto on 1916 gunbarrel road.
Diagnosis was a rod knocking. So we ended up putting a new engine ($999.00), labor ($932.00) the original problem the van was idling and dying.
Total spent
Ntb= $682.98- distributor parts & labor)
Parts=fuel pump $109.00 (o'reillys)
Parts=fuel pump and sending unit - $185.00 (amazon)
Parts=fuel pump and sending unit - $55.00 (used) turner auto parts
New engine=$999.00 (sv engines)
Labor for installation of engine. $932.00
I feel like I should be re-imbursed for new engine (parts and labor), since when the van went in for service their was zero wrong with engine.

Read full review of National Tire & Battery [NTB]
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.