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Valvoline Instant Oil Change [VIOC] company logo
Valvoline Instant Oil Change [VIOC]
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Valvoline Instant Oil Change [VIOC] company logo

Valvoline Instant Oil Change [VIOC]

1210 Murfreesboro Road, Franklin, TN, 37064, US
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Mon
7:30 am - 7:00 pm
Tue
7:30 am - 7:00 pm
Wed
7:30 am - 7:00 pm
Thu
7:30 am - 7:00 pm
Fri
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Sat
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Sun
9:30 am - 5:30 pm
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3:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Valvoline Instant Oil Change [VIOC] - transmission

on 5/14/13 I took my 2000 GMC Yukon Denali in to get a routine oil change at which point they consulted the manufacturer's wanted and told me that there was a white substance bubbling on my transmission and I was well past overdue for this preventative maintenance. At their suggestion, I took this advice, it was the worst and most costly advice ever. On 5/20/13 my truck started to lose power as I had my foot to the gas petal, max speed was 40mph. I took my truck back to Valvoline. They checked my levels and said everything was ok. Well it is not OK, my truck now has a transmission that will have to be replaced. This is the worst feeling ever. The pit of my stomach hurts. The cost of the transmission is now the price of a new vehicle. I have contacted corporate with no response. Now I am on a mission to post this problem on every website possible. Before I went to this place, everything was fine. After leaving this place, I am in worse shape than I started. NEVER TAKE YOUR VEHICLE TO VALVOLINE. YOUR PROBLEMS WILL ONLY GET WORSE.

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