KFC

At approximately 15:35 hrs, I pulled into the drive thru at the KFC/Taco Bell store located at 4431 S. Collins St., Arlington, TX 76018. I ordered a 12 pc meal, original with sides of 2 Potato Wedges and 1 Macaroni and Cheese. Total cost was $29.15. I gave the employee at the drive thru window $30.00 and received my change. I was asked to pull around to the front of the building and wait, the order would be brought out to me.

I had my Grandson with me and we sat in the truck for 15 - 20 minutes, waiting for the order. It never came. We went inside to see what the hold up was. The manager, a tall, Black male told me I would have to wait to place my order. I told him my order was already placed and have been waiting for 20 min. I told him what I ordered and got no response. 5 minutes later he stepped out to tell me that I had to wait for my mashed potatoes. I said "what mash potatoes, I ordered wedges". He said it says mashed potatoes on the board, I said that is not my order. He said "You came thru the drive thru, that is your order". I said "Yes, I came thru the drive thru, that is NOT my order and repeated what I ordered".

He demanded to see my receipt, I told him I never got one and the girl at the window told him that the receipts were not printing. He went to one of the front registers to find the receipts that were printing there from the orders in the drive thru. All this time he is giving me "hard" looks, trying to intimidate me into taking what he wanted me to have.

His attitude did one thing for me, it made me decide to ask for my money back so I could go somewhere where the customer is not treated in this manner. While he was getting the money and made threats against me physically, told me that he is not some one to play with, that if I wanted to play with someone, go play with your grandson, not me. I told him that if he felt that way to go ahead and try to do what he thinks he had to do. He came at me in a threatening manner again to try to intimidate me, saying "I don't play, don't think you can play with me" I told him again, "Do what you think you can do, just don't expect the result to be what you expect." "Give me my money and I will leave." He gave me $30.00 back, did not want the change back, saying is was minor. I departed and went to another store to get the food we wanted.

In my opinion this individual should be demoted for his actions and attempted bullying tactics. The did not work, they would not work with any man and it seemed that the other employees at that store were scared of him, so if he is the manager (he was wearing all black), he needs to be replaced with someone who kno0ws what customer service really is and that it is NOT KFC Policy to attempt to intimidate the customers.