La-Z-Boy reviews and complaints 1
View all 438 complaintsLa-Z-Boy - Rude customer service
We bought a couch on 7/26/20 from the Lazyboy store on Cooper St in Arlington, TX and it is still not delivered. We were told by sales, and on sales invoice, it would take 8-12 weeks. We have called numerous times about a delivery date and treated rudely each time by person saying they dont know where the couch is or when it will be delivered. The latest call was today to our sales woman JLG who was rude to my wife and then to me saying they never know what is on the trucks coming in or when we might ger delivery. Even though she said and the invoice said 8-12 weeks, she said you cant go by that. The rude treatment we have received by the Arlington, TX store means I will no longer do business with that store.
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