Bosch reviews and complaints 1
View all 176 complaintsBosch - free replacement not honored
A Bosch Premium Plus battery was purchased in August of 2009 for $89.99, plus taxes, state battery recycling fees, and installation fees. The battery has a 8 year warranty and a 3 year free replacement warranty.
The battery died in October 2011, the car was brought to Pep Boys to confirm it was not working and under warranty. I was informed it would be over an hour before they could look at it so I left the premises. They called me shortly after I left and told me the battery had been replaced and the total was $42.62.
I brought up the fact that the battery was under its free replacement period so they broke down the bill to show me the various fees. Apparently the battery had gone up in price so I was charged for the increase in price. A free replacement with no conditions does not imply I am responsible for the increase in price. I dispute this, and the sales taxes associated.
I was charged higher than in-store advertised rates for installation - labor I did not give them consent to perform.
I dispute the charges as follows: Parts $19.49, Labor, $15.50, Other $2.79 of the $5.79 fees, and Tax of $1.84
I do not dispute the charge of $3 for the state battery handling fees.
I am entitled to a refund of $39.62
I do question the fact that they are selling a product guaranteed for 8 years, that died in less than 26 months and are burdening the state with disposal / recycling of lead and sulfuric acid of what was obviously a defective product.
As seen in the attached photo, the estimate is listed at $0.00
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Bosch Reviews
Disappointing Customer Service and Product Quality Incompetent and unprofessional behavior from Bosch Service Ahmedabad India The customer service line has little to do with service Recurring defects in my washing machine regn no wvg30460in/04 Microwave ovenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!