H-E-B

When the HEB at mopac and parmer remodeled and put the flower shop at the front, I told the flower employee that my husband buys me a single rose every week and that he had trouble getting them at HEB. And, she told me that they would have a bucket of single red roses behind the register everyday Monday-Friday before 5:00.. However, this has been inconsistent. When we went to HEB today, I told Trisha, the flower manager and she pretty much said they didn’t have any and it wasn’t her problem. She could have easily separated one dozen into 12 single roses, but she was 100% against having to do anything to help even though her and another employee were just standing there with nothing to do.

This incident occurred on 01/11/2023 at 12:32 PM at the HEB on 12407 N. Mopac Expressway, Austin TX 78758.

A security guard named Robert S. I believe, hired by Allied Universal Security Services, prominently appeared in front of me in a coordinated effort with the MetroAccess bus to obstruct and capture me on his body cam without permission. After capturing documentation of his behavior, he followed and yelled at me creating a scene as though I were stealing. He stood by my car talking on his radio before I left as the MetroAccess van conveniently followed the both of us.

Now, this kind of behavior has happened at several of your stores before and I now consider it as racial profiling and harassment. If it continues, in addition to publicizing this behavior online, I will take immediate legal action.

To whom it may concern, I always go to this store to do my grocery shopping been going there for about 4 years now and I live about 10 miles away, and I go out of my way because of the great costumer service they have. Today it was awful, Miss LALA, M didn't provide the great costumer experience this store has and also took all my meats out of each bag, I had chicken, pork and beef, she had some attitude while she was taking them out of the bags and place all of them in one bag, I got home and found pork blood all over the chicken and beef, this is unacceptable, especially for someone that works in the food industry as a chef, cross contamination is something to be concerned about and if she did this to me I know she's doing it to every costumer that goes through her line. none of the other cashiers have ever done this, please take care of this issue before people get sick for an employees negligence, maybe she doesn't know the damage she can cause by doing this, or she doesn't know about cross contamination, I will continue my shopping at this store but if this happens again I will stop spending my money there, thank you and please have a great day.