H-E-B

Hello, my name is jeanette rodriguez on april 5 2019 i went to this heb because i do love all heb i never in my life would of expected what me and my 4year grand daughter went thru well i think the trama was more her i was buying my groceries was in line they were ringing up my stuff when my grand daughter says grandma i have to use the restroom and i said ok let grandma finish paying can you hold in she said yes so as we were going to restrooms there was a line it was for handicap restroom the other ones were close for construction so i didnt know what to do then a employee told me there is porta pottys out side so i rushed out the door when i went out side these 2 porta pottys were in a big cage locked omg i nearly cryied my grand daughter was crying saying grandma i cant hold it so here iam pushing my groceries and her crying then i went knocking on the door for deliveries and pick up yelling at them asking them to let her use restroom when she just urinated all over her self i ask for the manager and he said we our under construction and said you see that trailer in the parking lot thats our restrooms and i said how are your coustomers suppose to know thats a restroom there is no sign saying restrooms facing the store it looked like a office for the construction the restroom entrance with the sign is facing parking lot so if you walk out of heb there is no sign i have never never been in this situation my grand daughter was horrified that her shoes were ruined and was crying saying grandma i have no cloth in car to change i live in north i had to run to dede store to buy her shoes and pants and under pants for this the manager act like he didnt even care at all i will never walk in this heb again