Public Storage

I recently called the 800 number for support and facility locations in Austin. I explained to them the size and reason why I would need the storage unit. I was storing my wave runner which sits on a tandem trailer with a 8.5 foot width. I went to the rental location in south Austin and meet with the property agent who showed me the 10'X15' unit. I asked him if the garage door was 9' and he told me that it was 9'. I told him that I would take the unit and signed the lease. I signed the lease at 12:30PM and came back to the storage unit by 1:15PM. I drove up to the unit and proceeded to push the wave runner and trailer into the unit. To my surprise the storage unit door was smaller than was told to me. I called the agent over to look at the problem. He looked at it and told me that the door was actually only 8 feet wide and he could see that my wave runner and trailer were not going to fit. He asked me if I could take the 800 lbs wave runner off the trailer. I asked him how would I do that, and what was I going to do with the trailer. I was renting the unit for a specific purpose. He took me back to the office to close out the rental and to refund me the money on the unit. Please remember I did not put one thing in the storage unit and probably had possession for less than 30 minutes. Two weeks later I received a refund check for less than $39 dollars. They charge me over $97 for not putting one thing in the unit. When I called to complain, the customer service rep told me that they don't refund the $22 admin fee, which I told her was ludicrous because the management team gave me the wrong information. The customer service rep also told me that I wouldn't get the half months rent because I that was non refundable. I explained to her that her statement about a half months rent was not reasonable because I had not even had possession of the storage unit for more than 30 minutes. I had rented from Public Storage prior to this event and I was extremely happy, but right now I would never ever rent from them again. Please do yourself a favor and be aware of how this company treats its customers.