Public Storage’s earns a 1.2-star rating from 327 reviews, showing that the majority of storage unit renters are dissatisfied with their storage solutions.
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Public Storage - Beware!!! Moth infested facility — lost all of my antique rugs
I had a unit at simply storage (now public storage) for years, a closet really-- with sheetrock walls and a ceiling. Totally enclosed. I moved antique wool, hand knotted rugs from my house (got a new puppy) into storage to make sure they stayed in good condition. When I got them out of storage and brought them home to clean and put back in the house, I...
Mixed Experiences with Public Storage
As an expert in the self-storage industry, I've observed a range of experiences with Public Storage. While some customers praise the convenience and cleanliness of the facilities, others have faced challenges such as hidden charges, maintenance issues, and unresponsive customer service. It's evident that the quality of service can vary depending on the location and staff. Potential customers should consider both positive and negative reviews before choosing Public Storage for their storage needs.
Never easy
My Name is Mary I have a Unit in Naples Florida Davis Blvd Have been a customer for a very long time even had a unit when they first came to Naples anyway, been with them now, and they raised my rent plus now a whopping 100 late fee! I asked if they would reduce it for a couple of Months so I can get back on my feet, what I got was a flat NO... only person that really care's are the people in the front office all they do is try because they have to face the client but Knowing it comes from CORPORATE which I feel are horrible people they don't care about nothing but the bottom buck!
Recommendation: NONE!
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Pros
- Nationwide reach with numerous locations.
- Variety of unit sizes for diverse needs.
- Enhanced security with gated access.
- Climate-controlled options available.
- Convenient online reservation system.
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Cons
- Premium Pricing Model
- Limited Service Offerings
- Vulnerability to Economic Downturns
- Competition from Digital Alternatives
Public Storage Complaints 324
Renting from public storage
I rented a space from them and it was 1.00 for the first month and plus the lock and insurance fees so I paid that went to put my stuff in the storage unit and there was a hole all the through to the other side of the next unit so they had to change my unit, then I tried to get ahold of someone up there when I went there and nobody was ever there! I mean I...
Read full review of Public StorageUnprofessional, lazy, hap-hazard, irresponsible behavior of the employee
I am having difficulty accessing my unit because it is on the second floor and the person in charge does not arrive at the scheduled hours. Therefore, I am riding around with big items in my car. I am going to have to pay for a unit I am unable to use. There are homeless people sleeping in the units on the 1st floor and I know they need to be sheltered from the elements but the employees need to be present so that single women like me are not targeted for ANYTHING , to happen. This is unacceptable and my next complaint will make it to the two founders/ owners of the company if this is not rectified ASAP.
Kira Hunter,
-Renting at your Ross location in Dallas. [protected]
Desired outcome: They give me access to the unit I contracted for between the hours displayed and recorded on their answering machine. Increase safety
Confidential Information Hidden: This section contains confidential information visible to verified Public Storage representatives only. If you are affiliated with Public Storage, please claim your business to access these details.
Consider contacting the main office directly and explain the situation about the access issues and safety concerns. If possible, request a unit transfer to a more accessible location or ask for a refund for the days you couldn't access your unit. Document your interactions and keep a record of any promises made. If the problem persists, you might want to post your experience on social media or review sites to get their attention quickly. Stay safe and make sure someone knows where you are when visiting the storage unit.
Service and access to my personal items
I have not been able to discuss my storage unit located at 5778 N Northwest Hwy Chicago, IL 60631 Unit # 2058 with an onsite Manager or a Regional Manager in months. I have had limited contact with Michael and Shawn at the Office but today I went to the location and again no information is available on my personal belongings. This is beyond acceptable, and...
Read full review of Public StorageIs Public Storage Legit?
Public Storage earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Public Storage. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Public Storage has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Publicstorage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Publicstorage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Publicstorage.com you are considering visiting, which is associated with Public Storage, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Public Storage as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Public Storage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Public Storage website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Publicstorage.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Public Storage has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 324 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Storage unit
I pay for a unit there at the location 6917 Oporto Madrid Boulevard. I’ve had this unit for over four years now I’ve never missed a payment and I’ve never had an issue up until now because I started to move some things out of my unit and I brought the lock with me because I’m not worried about the stuff that’s still in the unit but I am currently paid up through the entire month and it’s just now the beginning of February and your employee at this location. Her name is Pamela she Went inside my unit and started taking pictures of my stuff and she’s threatening me to charge me a $500 fee to leave that stuff in there when I’m paid up through the month and she shouldn’t be going into my unit that’s personal property. I need someone to contact me at [protected] thank you.
Confidential Information Hidden: This section contains confidential information visible to verified Public Storage representatives only. If you are affiliated with Public Storage, please claim your business to access these details.
Renting a storage unit for $707 a month
This place is horrible they lock your unit before the 30 days you have a grace period until the 11th of the month and they are saying you’re late even though if you pay the payment on the 11th of the month they’re saying it’s still late because of payment due on the first however there’s no delete fee assessed the unit is not supposed to be locked until 30 days the people at this location are very rude
Read full review of Public StorageIllegally auctioned my storage
Hello, I went to my storage unit and it was empty (01/21/24. When I went to the front to talk to a manager they only have one temporary person and they informed me all notes past 01/05/24 has been erased or no longer available. That my stuff has been auctioned off and bid away. I told them that I paid my storage and I gave them my new number and I never got...
Read full review of Public StorageExcessive rent increases without notification
My rental unit with Aventura Florida Public Storage perpetually changes and increases with varying fees. I had worker Robert remove insurance fees that I never authorized, then the rent increased again from $238.56, to $253.56, to $283.36, now my unit (#2242) is $313 + $17.22 tax! December 2023 the Public Storage app wasn't accepting payments and I assessed a $62.60 late fee that Jose refused to remove. Incorrect records indicate a late fee was waived in August 2023: this was an insurance fee that wasn't authorized by me which was removed. It seems they keep adding additional fees and raising rate on my unit without a valid notice or reason.
Claimed loss: $220 late fees and extra charges paid
Desired outcome: Reversal of late fees and return monthly rent to proper rate: it went from $238.56 to $283.36 to $330.22. I need my monthly rental fee to return to $238.36. My tenancy isn't even a year!
Confidential Information Hidden: This section contains confidential information visible to verified Public Storage representatives only. If you are affiliated with Public Storage, please claim your business to access these details.
Service
Public Storate 1250 Rockaway Ave. Bklyn NY 11236 Account #: [protected] Space: A521 I have been paying my bill, on time, for this acount for quite some time now (via app). When I went to pay the bill for December 2023, I noticed the bill was more than usual. This facility added a late fee from another account to this account. EVERY time I call headquarters to...
Read full review of Public StorageDenied access halfway through moving out.
The account is up to date. My common law wife passed away on the fifth of this month. Her daughter would like the pictures and other heirlooms. The storage unit is no longer needed. Half way through moving the stuff out the manager locked it and I was informed I would have to pay for another month and provide a death certificate or it will be sold. So all...
Read full review of Public StorageBilling issues like unnecessary fees associated with my account# 60012664
I paid the balance that was due on my account and for some some reason continue to keep getting charged outragious fees associated with my account the onsite property manager continues to keep charging me fees continues I just paid what was owed on my account B177 location Stockton, Ca my name is Melvin Lesley I am a military Veteran I did pay on my account...
Read full review of Public StorageReturn of overly sensitive information (i.e. tax documents/forms, pictures of deceased family members and family that cannot be resold)
My unit was sold in September 2023 in an Atlanta Metro Suburb location. I was in a domestic violence situation (I explained to them before they sold it) and asked for more time to pay because I was removed from bank accounts to access funds. I asked prior to the sale if I could obtain my tax documents 2 scrapbooks, one is a 30 year scrapbook and other...
Read full review of Public StorageAn employee that has been harassing me and calling me derogatory names
An employee that has been harassing me and calling me derogatory names being real unprofessional and making me feel real uncomfortable I want him reported and I want something done about it I'm a paying customer and I have done nothing to deserve this. My storage unit is f381 and I'm located in Las Vegas Nevada on the corners of flamingo and Jones the...
Read full review of Public StorageSuggested Monthly Rent Increase
Dear Sir or Madam
My acct# is [protected]-located 930 S Roselle Rd, Schaumburg IL 60193-Unit D3
Im writing regarding the mentioned unit and the suggested monthly rent increase to take effect November 1, 2023. Account record will confirm I moved into the D3 unit February 11, 2023 with a monthly rent of $238. To suggest a 34% ($82) monthly increase from $238 to $320 in less than a 9 month period is absurd. Ive rented storage units for the past 20 years and have never experienced an unreasonable rent increase this soon nor to this degree.
Im hoping you can be more customer focused and please reevaluate this increase. Thank you.
Sincerely,
Ron Ramey
[protected]
Desired outcome: Reevaluate the proposed rent increase with a reasonable delay and a reasonable monthly amount.
Gate inoperable at facility # 27370 and customers lose hours in access to their belongings. Never informed before move in.
To whom it may concern, My name is Lucia Garland, and my husband and I recently started renting from the Public Storage located at 15456 E Mineral Ave, Centennial, CO 80112. Since September 26th, when I started moving into my unit, the front gate has been inoperable and still remains that way. It’s apparently been in operable for quite some time now and...
Read full review of Public StorageStorage unit sent to auction - request personal photos and no communication
Hi, I have used a storage unit K237 at Lake Wylie Storage for long time. Was taken under arrest for old charge and place in Correction Facility. We communicated along the way with Kathy - On Site Mgr. Told her unable to pay bill, authorized power of Attorney but would not allow any one on site to retrieve the photos. Asked for Auctioner number, but Kathy...
Read full review of Public StorageRent increases
My rent on a 10x10 space went from $181 to $238 a month. If I reserve a new 10x10 unit at the same location, I can rent it for only $154/month! To increase yearly rent for existing renters by 31% while offering the same unit for 35% LESS is a scam. I can find interior storage elsewhere for even less. This company offers low rent the first year, and relie...
Read full review of Public StorageQuality of unit provided
The initial setup was complicated and I didnt have access to the gate for 3 days, had to go troubleshoot during office hours. By the time I was able to get into the unit my u-haul was overdue. I was given a crappy unit with a hole in the door and the inside falling in (even thought the undamaged unit next to it was available). I was pressed for time and had...
Public storage
I have encountered there consecutive reset of my autopay for my storage unit in Mckinney, TX
I have been always autopay for the entire 2 yrs with Public Storage.
Since June,23, my account has lost autopay without my authorization.
My bill became due and overdue. I was notified the last minute and found supprisingly my autopay was cancelled. This has been repeated since June, July, August and Sept. Each time when I caught it, I set it to autopay again.
In August I had to pay a late fee of $35 more because I was one day late (again the autopay was cancelled without my authorization)
I am asking an investigation of the Mckinney, TX store odd behavior or tinker customer accounts.
Or
If not just one store, I assume may be Public Storage intentionally cancel customers' autopay nationwide.
Desired outcome: - an investigation of the Mckinney, TX store - to refund my $35 late fee for August,and For my effort to bring this to your attention, I am asking - to consider to reduce my monthly fee from $124 to original $95 for the next two years
Public storage. Bogus chatge of $16 and enrolled me in autopay. Didn't sign up for that!
New customer lease storage unit. It said online it was supposed to be $1 for the first month they did not give me that, twas full price. and on top of it after I paid for the initial administration fee $29 for the first month. I had to pay for the lock which is $22 and then had to get mandatory $15 a month insurance a few days later they just charged me a...
Storage unit auction
I rented a unit from american storage on waterloo road akron ohio. Public storage bought it and forced us to rent from them. I had the storage unit for 2 years. Within 5 months, they had overcharged us every month and would pro rate a month ahead until they decided to pro rate yet again and late fee, lien fee, etc. for july and auctioned it for 130.00 with...
Read full review of Public StorageAbout Public Storage
### How to File a Complaint Against Public Storage on ComplaintsBoard.com
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Public Storage in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Public Storage. Include key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Public Storage on ComplaintsBoard.com.
Overview of Public Storage complaint handling
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Public Storage Contacts
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Public Storage phone numbers+1 (800) 567-0759+1 (800) 567-0759Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone numberExisting Customers+1 (800) 688-8057+1 (800) 688-8057Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number+1 (866) 444-4747+1 (866) 444-4747Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone numberPay by Phone+1 (888) 797-6980+1 (888) 797-6980Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone numberModify Your Reservation, General Questions
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Public Storage emailssupport@publicstorage.com100%Confidence score: 100%Supportlkind@publicstorage.com89%Confidence score: 89%
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Public Storage address701 Western Avenue, Glendale, California, 91201, United States
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Public Storage social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2024
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