Brink's Global Services

Here is the overview. We sold our house Feb 2023 realized we were still getting charged the alarm service in March. We called 20 March 23 to cancel. They asked for our pin, our alarm phrase and or last four digits of credit card on file.

We did not have the pin or alarm phrase that we could remember since we never had an alarm problem or had to call Brinks ever. It was posted on a magnet on our fridge at our old house. That did not help anymore. We gave them the AMEX last four that they were billing against. They said that is the wrong credit card number that on file. We gave them the last four of every active AMEX credit card we had and they said none of those are correct. We then told Brinks we would notify AMEX that this is a fraudulent charge. We called AMEX and explained all this to AMEX. Brinks keeps sending us delinquent notices with phone numbers. We call the number and repeated the same above process monthly to no avail. Finally one representative told me to email [protected]@brinks.com with supporting documentation to prove who I am (Driver Lisc. & Warranty deed). We never got a response back and they are still trying to charge us monthly April,May, June and July. Additionally, they said they are putting me in collections for not paying the alarm service on a house I do not own and on an account that I have been trying to cancel monthly since 20 March 2023.

Here is the last email sent to them that had no resolution or response from Brinks. I would ask every customer service rep it they cannot cancel my account, connect me to a supervisor or tell me how to proceed. Brinks service has failed to provide me with a resolution or a means to cancel and continue to bill me for a house I do not own.

Brinks,

This is the fourth and last time we will be contacting you to cancel our Alarm Service. I have attached a driver's license to prove who I am and warranty deed for proof of former ownership. I have exercised all my due diligence to cancel this service and Brinks continues to attempt to charge us for alarm service on a property we do not own.

We requested a refund and cancellation of our account on 20 March 2023. We advised the brinks Customer Rep that we had sold our house with the alarm on 21 February 2023. We have contacted Brinks 3 times to cease and desist billing on our credit card and reported this to our credit card company.

Unfortunately, Brinks customer rep was not able to validate who we were. The password and pin for our previous alarm company that Brinks acquired was incorrect. Additionally, our credit cards that we presently own do not match the CC# Brinks says they have on file. It is ridiculous I can log into my account and cannot cancel service either. It sends me to a customer rep who cannot help me either.

We advised the rep on this date and the following month when we got another charge by Brinks we would be declaring this as fraud. We will not pay for Alarm Service on a house we do not own!

We informed and reported this to our American Express. We are not on any contract with Brinks nor have we ever been. Brinks owes us all charges processed after our notification to Brinks on 20 March 2023.

Any attempt to affect our credit after April 2023 will be met with legal action in addition to our intent to file this email, the american express fraud alert through the Federal Trade Commission (Consumer Credit Protection Complaint Department) and provided to our legal counsel.

We have attempted to work with brinks and cancel this on 3 occasions 20 March 2023, April 2023, 17 May 2023 1107amCST and this final 31 May 2023 (email)

We have been advised to write this letter prior to taking any further FTC and legal action. This letter and other notifications through Brinks, American Express will be used to dispute any illegal credit reporting made by Brinks.

Additionally, we request that refund all payments made after 20 March 2023.

Sincerely Mike

Brinks Customer Service is unable to provide a resoulution.

I have been a customer of Brinks and the company they bought out for over 20 years. We moved in 2015 to a new house and have never been able to have good alarm service. Brinks did an upgrade to our alarm system in January of 2022 (the cell portion of it). After setting of the the alarm accidentally a few times we noticed we were not receiving phone calls from them to check to see if it was a false alarm. So I called in November of 2022 to speak with tech support. They said the update done in January of 2022 did not take. So, essentially we did not have monitored alarm service for all of 2022. I tried to schedule them to come fix it as they sent me a mailer saying that an update was do. They cancelled the appointment twice. I then told them in December to cancel my service we were done. I also asked them to refund the money I had continued to pay through December because we did not have monitored alarm service. Now they are calling me 5 and 6 times a day saying I owe for January and February. I have repeatedly told them I am not paying any more money to them because our system in not being monitored. I have called and tried several times to them to speak with a manager or supervisor and I repeatedly get transferred to another agent who cannot help.

I used Monitonics for a number of years and was satisfied with their service. Brinks took them over and shortly after that we moved from the east side of Indianapolis to Avon which is west of Indianapolis. I called and tried to cancel with Brinks but received a notice that I had a contract with them until 08/08/2021. Apparently, I had a technician come out sometime late in 2017 or early 2018 to look at a problem and he said that I needed a 'new panel'. It was installed and as part of this 'upgrade' (which I didn't ask for) my contract was extended to 08/08/2021. We made an unexpected decision to move in August of this year to help out my daughter and her 2 kids. She has SimpliSafe at $14.99 a month. She wants to stay with her security system.

Now Brinks tells me that I have to continue to pay $45.00 a month until August of 2021. That's a total of $1, 485.00 I am going to pay Brinks for no service. I admit that Brinks is legally in the right but I wonder what customer satisfaction means to the company. I am retired and on a fixed income. I didn't know that we were going to move so quickly and so soon. I called Customer Service twice and there is NO desire on Brink's part to understand my position and help resolve this in way that helps me. I noted to the last person I talked to that I am done with Brinks, I will not use or recommend them, and will, in fact, actively tell my story on social media and other outlets. I think that Brink's desire to get me into long-term contracts is a deceitful business strategy and I have nothing but disdain for the company.