Budget Suites of America reviews and complaints 3
View all 203 complaints
Replied
Budget Suites of America - Bad unprofessional behavior
3500 northeast loop 820
Fort Worth, to, 76137
My name is Krystal Jackson. I was staying there. And I was asking if I could stay little longer but the price is high and I couldn’t afford it. They told me I will have to leave Friday 7/14. I packed my stuff ready to go. So I took the last shower. The manager came in without my knowledge. I was still in the bathroom. He scared me and he wanted the keys back. I was going to do that after I take a shower. He didn’t have to come in like that. That’s so unprofessional. He needs to be reported. And Kayla need to be reported as well. They were not nice. I am deaf and if nothing you can do about it. That’s fine ADA deaf law will helps me. Thank you !
I understand. But they knew I’m deaf.
Managers walk apartments for everyone that has not paid by 12 noon to see if tenants are still there or if they leave without notice. We knock on the doors and if nobody answers, then management goes in. We apologize as you are deaf, so you would not hear them knocking before entering. Per the rules and regulations you signed upon moving in, and it's also stated on every receipt you receive from the office, that rent is due at noon or check out time is 12 noon on your due date. We apologize for any inconvenience you experienced during your stay.
Replied
Budget Suites of America - Pool & internet
Since the pool opened for the 2022 summer season, it has been consistently closed due to algae. The pool is not maintained correctly. The hours of use are limited to 11 a.m. to 7 p.m., but the pool isn't always opened promptly at 11 a.m., if at all. This location has many children, and the pool is the only way that kids aren't locked up in the rooms all day. Children aren't allowed to play outside either. If kids play outside and the parents aren't standing outside with them, you are written up by security and threatened with a fine or expulsion. The temperatures are over 100 degrees; it's difficult for parents, especially older parents, to be outside the entire time, especially without shade. At least in the pool area, there are tables with umbrellas and the pool where parents can cool off with their children.
The second issue is the internet. Residents have to pay $7.50 per device for seven-day access to the internet, which is labeled as "high speed." Unfortunately, the internet speed in the complex is anything but "high speed," making it difficult to work, do summer school work or browse the internet.
Desired outcome: Better care of the pool area and some bandwidth for allowing children to play outside. As to the internet, break it down into two levels. Basic internet free and upcharge for truly high-speed internet.
This complaint has been resolved automatically due to user's inactivity.
In the rules and regulations you signed upon moving it, it states children under 18 years of age must be supervised on property at all times. They are free to run around and play as long as an adult is out there watching them. We encourage children to get exercise and play, but we also want to make sure the children are safe at all times, which is why we enforce this rule the way we do. We do try to keep the pools open as much as possible, but there are some things out of maintenance's control that we can't predict/or fix.
Budget Suites of America - denied services
I was turned away and denied a room because I had once been charged, and wrongly so, with assault. Not convicted which I never was but simply charged for it. It was thrown out and never ever got close to an actual courtroom. I believe that I was treated illegally and disgracefully by your employees as does the attorney I spoke with. FYI this was 16 years ago.
Latest Budget Suites of America Reviews
A Cautionary Tale: Stay Away from Budget Suites Completely lost money at the location on 360 and post and paddock. Deposit refund. Neglect of child Room rent e1065, I paid $150.00 deposit plus $1,682.55 for 1 month rentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!