Budget Suites of America’s earns a 1.4-star rating from 205 reviews, showing that the majority of guests are dissatisfied with accommodations.
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A Cautionary Tale: Stay Away from Budget Suites
Dear Reader, I feel compelled to share a cautionary tale about Budget Suites. As I read through the reviews left by fellow customers, I couldn't help but feel a sense of urgency to warn you. The experiences shared by others paint a grim picture of this establishment. From reports of dangerous property conditions to heartbreaking incidents like pets being stolen, it's clear that Budget Suites is not a place you want to find yourself in. The lack of accountability, coupled with the distressing encounters with management, leaves a bitter taste in my mouth. As someone who values safety and integrity, I urge you to steer clear of Budget Suites and seek accommodation where your well-being and peace of mind are prioritized. Your comfort and security should never be compromised, especially when choosing a place to call home, even temporarily. Take care and choose wisely.
Completely lost money at the location on 360 and post and paddock.
February 27, 2024 I filled out all paperwork and background information. Paid the deposit $150 when I turned paperwork in. I let the lady handling my paperwork know that I would come and check in and pay the weekly rate the following day when I’ll be moving my belongings in. I had planned to stay for 1 month or more.
February 28 2024 11:00 am I went to the office to pay weekly rate and to get the key. Wasn’t informed anything about any issues before handing over the full check in rate.
By happenings because I had so much to do that day that I wasn’t able to move my belongings in and decided to stay at my sisters house that night.
February 29 2024 9:00am I receive a phone call from the front desk manager at the location mentioned above. Stating that due to an offense that accrued in 2008 that they mistakenly overlooked when conducting my background check, ( also absolutely no where in the paperwork does it state that I wouldn’t be allowed housing at that location due to such offense) would not be able to accept any more further payments from me the following week.
He informed me that I will be able to receive my deposit of $75 back. I then asked if since I actually haven’t been in the room or on the property to move in would I be able to return the key immediately and receive my $393 that I paid on February 28 back. ( I absolutely understand the no refund policy) However I shouldn’t be lose money do to their lack of thorough investigation before allowing me to turn over any money and also not conveying that the particular offense however long ago would prevent me from obtaining housing at this property.
Also not that I’ve stayed at the budget suites 2 years ago and had no issues with my background what so ever.
Recommendation: Just don’t stay here, find another housing situation, this company has not so good customer service or customer care or consideration.
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Pros
- Affordable extended stays
- Fully furnished suites
- Multiple locations in the US
- Flexible no-lease policy
- On-site amenities & services
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Cons
- Limited Amenities Compared to Competitors
- Inconsistent Room Quality Across Locations
- Potential for High Long-term Stay Costs
- Limited Geographic Footprint
Budget Suites of America Complaints 203
Deposit refund.
I'm trying to inquire from Budget Suites where my over $1,000 deposit I paid out to them is in the process of being returned. I was in a one-bedroom that was well kept and did not destroy any furniture. I was held responsible for two $300 pet deposits for two cats and then another $300 just to live there. I have moved out and you cannot tell me that there...
Read full review of Budget Suites of AmericaNeglect of child
There is a elderly man and a young boy in a one bedroom apartment I haven’t seen him going to school and he’s been wearing the same clothes and I can hear him screaming all the time saying I want to leave I don’t want to be here anymore. I’m just worried I think someone should help him I started seeing the young boy appear 08/21/2023 and it’s been happening since then.
Read full review of Budget Suites of AmericaRoom rent e1065, I paid $150.00 deposit plus $1,682.55 for 1 month rent
On Friday May 4, 2023,at 8:00am, I went to the office of Budget Suites of America, located on 8150 N Stemmons Freeway, Dallas, TX, to rent a room they rented room E1065 and they charged to my credit card the total of $150.00 for deposit, plus the total of $1,682.55 for monthly rental covering the period of May-04-2023 to June-04-2023, I was asked to come...
Read full review of Budget Suites of AmericaIs Budget Suites of America Legit?
Budget Suites of America earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Budget Suites of America. The company provides a physical address, 18 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Budget Suites of America's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Budgetsuites.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Budgetsuites.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Budget Suites of America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Budget Suites of America has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 203 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Budget Suites of America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Rodents in room
I moved into budget suites in december. Everything was just fine up until April when I started to notice I had a rodent problem. I called the office after seeing one crawl across the floor. They told me they would come and check out the problem 3 days later they finally came set traps and put some chicken wire under the cabinet over the hole. The trap...
Read full review of Budget Suites of AmericaMaintenance
They advertise 24 hour emergency maintenance on site but any time I have an issue I call the office and I’m told a work order will be put in and no one shows up my refrigerator went out and my food has gone bad and the staff can’t get someone to come fix it my rent was raised without notice I had to do my own pest control they wouldn’t come spray when I called about fire ants coming inside from outside this place is a joke the staff is horrible
Desired outcome: Fix my refrigerator
Over charge's just to change the date
Hello to whom it may concern my name is Pearl A Belcher Sr I'm writing to you about the over charging for me to change the date of my payment my social security check doesn't go in my checking account until after the first Wednesday of the month and y'all are charging me extra money and late fees just to change the date to the 9th of every month I've talked to legal aid and they are saying Y'all are over charging me for the date change and I should be aco mated for it i stay at the budget suites of America in GrandPairie Texas 75050 apartment K1124 please give me a call back [protected] thank you Pearl A Belcher Sr
This complaint has been resolved automatically due to user's inactivity.
The management and the cost of amenities
Yesterday on 7/41/2023. I called the front office and advised them that I will.be moving out of 8/5/2023. They going to tell me oh ok.but u will still have to pay for the whole week. Im due to pay again on 8/2/2023. I'm like why yall don't tell people that if the time they decide to.leave if u are only a few days from due day u still have to pay for.another week even if u u moving before that week is out. So I asked to speak with the manager Kenneth . The assistant manager am Asian guy can't remember his name. Call me I explai. The situation and he tells me oh u still got pay for a week. So then he goes Into when I state there should be clarification for that decides to THREATENED AND SAY OH you don't pay by noon on Wednesday we packing ur [censored] and kicking you out. His exact words. Im like wtf who are u talking to like that. Mind u my stuff is already packed and his [censored] knew it because he was in my apartment Friday for maintenance. I'm contacting corporate and a lawyer because who tf u think you threatening. Very unprofessional. Would never tell.anyone to stay here wver. And they Over charge for internet that barely works and laundry cards. Horrible place to live
Desired outcome: I been here almost year treat ur customer with respect and act professional nit like a racist [censored] with the threats like im trash .
As you can see they never responded to the conduct of the employer. Nothing gives them the right to threaten a resident especially with vulgar language. Just shows that this is why the property has a 1 star rating n they also are lying because I have a walk thru recording of the apartment. AND EVERY INCH OF THAT APARTMENT IS CLEAN. I FOLLOW GUIDELINES AND IF I DONT GET MY DEPOSIT. ILL FILE SUIT NO PROBLEM
Bad unprofessional behavior
3500 northeast loop 820 Fort Worth, to, 76137 My name is Krystal Jackson. I was staying there. And I was asking if I could stay little longer but the price is high and I couldn’t afford it. They told me I will have to leave Friday 7/14. I packed my stuff ready to go. So I took the last shower. The manager came in without my knowledge. I was still in the...
Read full review of Budget Suites of AmericaManagement and security.
This morning I was written up for this that follows, last night on or about the 2nd of july, I witnessed a crime being committed and called the front office. After no one picked up I decided to go to the office and report this to security. While trying to make the report to security I was cut off and the security guard named “faith” stated “don’t talk to me...
Read full review of Budget Suites of AmericaBudget Suites
Prior to me staying here I commicated with the staff inside the office. I'm just thinking maybe everyone wasn't one the same page because the day I went in to take some of items out the room I was told that I had time to get the rest of my things the following day and to come back the next day. The manager had already thrown ally stuff out to the trash she...
Read full review of Budget Suites of AmericaThey don't care
Every since I moved here I have had issues. When I first moved in my microwave did not work and when I told them it took about 2 weeks to get a new one and have 2 little ones (1year and 2year old) so I rely on that microwave alot and when I told them that it didn't make them move any faster. So they replace the microwave now here we are again a few month...
Read full review of Budget Suites of AmericaVery rude and disrespectful staff!!!
This is Ashley, I went into the office at The North Stemmons Freeway Location at 2pm on 06/23/23 to ask about visitor policy's. I will not post the young ladies name since it asked us not to do so. She came to the counter with a disgusting look on her face as if my question was bothering her. Asked for a manager to report her and they claimed one was out...
Read full review of Budget Suites of AmericaPoor maintenance horrible living
Cockroaches everywhere, unsafe molding in units, inexperienced maintenance staff, came to caulk tub 2 and stills all three and cracked, doors to units locks busted, no security that actually does their job, kids running everywhere stealing others things, unsafe parking conditions speeding everywhere, tons a fire safety violations through area, racist staff, racist management
Read full review of Budget Suites of AmericaRent and Threats by Management
I've lived at the Budget Suites on 2219 North Rancho Drive Las Vegas Nv since August 3rd 2022 I have had (4) occurrences of late rent payments but always paid balance due and late fees within 7 days I am facing my ( 5th ) late payment cause my payday is 6/28 and rent is due 6/21 I honestly feel management has bias prejudice of my skin color..I'm late...
Read full review of Budget Suites of America and 1 commentExtremely unprofessional and rude manager
The manager in the budget suites office of the fossil creek one is extremely rude and unprofessional. He has cussed out several guests throughout the establishment as I’ve witnessed while being in the office and continues to get away the way he treats and speaks to his guest. Including me. How can this man continue to be a manager here when he is a...
Read full review of Budget Suites of AmericaDeposit
Hello I moved out April 10 due severe black mold that I was hospitalized for twice and have been waiting on tax check and deposit. They promised to return my deposit and tax check when I moved out and I have yet to receive it. I will pursue legal action if this matter is not taken care of asap. Since I have given them ample time to correct it. I also have hospital records from black mold and bed bugs (which I had to treat myself). Photos and bill from hospital.
Desired outcome: Refund of deposit and taxes and to get the black mold and bed bugs taken care of
Amenities
This Budget Suites gives a bad corporate #. This particular Budget Suites never has the pool open or the two hot tubs, some amenities should be dealt with immediately, the pool has been closed by the Nevada Health department and now they continue to always just keep the pool closed and the hot tubs claiming the chemicals are not at safe levels for like 5 months? On the website BudgetSuites.com a person cannot reach the corporate phone #... the one they give you is a bad # and disconnected I took a pic of the bad number triple checking its disconnected #. I been here 16 months and these ppl are terrible with customer service and they simply hate there jobs... period.
Desired outcome: We want a good corporate # number. We want the pool open always and the chemicals at safe and good levels. We want the pool òpen as posted on the sign on the gate of the pools... they close it down an hour early.
This complaint has been resolved automatically due to user's inactivity.
Receptionist nicky, cat
Very rude when I call they put me on Hold. They don't answer they just put me on hold. NICKY insisted on documents about my service animals which is illegal. When I brought in documentation she said that an emotional support animal is not a service animal. My sink was leaking for 2 months and until I saw an inspector and brought it to attention it didn't get fixed until April 6th. In December I asked for my AC unit to get cleaned up because it smelled like cat urine very bad I suffer from asthma and to this day it has not been cleaned out I took it apart and cleaned it out the best I could and security wanted to give me a ticket for tampering with property. The roach infestation is out of control in this place I wake up with roaches crawling on me how disgusting
Desired outcome: I would like the real reception expired I would like to be reimbursed all the money I paid for rent on my dogs
Illegally towed
I have received numerous tow violations for my vintage 67 pontiac. It seem as if the security officer doesn't like my car as to only seeing me never having so much as a conversation. as uno my pontiac is worth over 20k . I have a close friend who was in need of temporary housing until she got back on her feet . So I pay for her hotel stay at the budget...
Read full review of Budget Suites of AmericaSecurity guard corning my mother in the elevator her feel so uncomfortable she won't leave the room without someone with her now
Sometime between 5:00 and 8:00 on February 12th and 23rd my mother was on the first floor in building d speaking to someone about some clothes that they said she was told she could go through before they were thrown away. That's when she noticed on your security guard Max watching her from the other end of the hall. She didn't proceed to get on the elevator...
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Overview of Budget Suites of America complaint handling
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Budget Suites of America Contacts
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Budget Suites of America emailsfossilcreek@budgetsuites.com100%Confidence score: 100%Supporttropicana2@budgetsuites.com80%Confidence score: 80%tropicana1@budgetsuites.com77%Confidence score: 77%
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Budget Suites of America address700 Walnut Ridge Dr., Las Colinas, Texas, 75038, United States
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Budget Suites of America social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2024
Most discussed Budget Suites of America complaints
Rent and Threats by ManagementRecent comments about Budget Suites of America company
Treatment from managerOur Commitment
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