Budget Suites of America

I'm trying to inquire from Budget Suites where my over $1,000 deposit I paid out to them is in the process of being returned. I was in a one-bedroom that was well kept and did not destroy any furniture. I was held responsible for two $300 pet deposits for two cats and then another $300 just to live there. I have moved out and you cannot tell me that there was $1,000 worth of work to be done. This is this is absolute BS. I'm not expecting it all because that's just standard. But $1,000. Really? And it turns out there's no real way to inquire about this. You can just complain about it elsewhere. Budget Suites needs to be shut down for running a slumlord hotel. Want to be responsible for everything in accountable for absolutely nothing. Not professional at all...

I moved into budget suites in december. Everything was just fine up until

April when I started to notice I had a rodent problem. I called the office after seeing one crawl across the floor. They told me they would come and check out the problem 3 days later they finally came set traps and put some chicken wire under the cabinet over the hole. The traps had caught 4 adult mice.

Fast forward to july I started hearing rodents again. Every time I would lay my head down on the bed and couch I could hear them running from inside the mattress and couch. I notified the manger he came and didnt hear anything and it made me feel like I was tripping. So, after of a week of investigating and making sure before I notified them again I had seen 3 mice I killed one of them one got away and the last I was at a friend's house when it jumped out of my backpack when I opened it. (how embarrassed was I words couldnt describe) so I called the manger once again and let them know. Manger came with the general manger and checked the place out and didnt hear anything. (of course, they didnt after banging around and being loud I wouldn't of moved if I was a mouse.) I told them I was 100 percent sure there was mice in the mattrass and couch, but they treated me like I was lying and told me they couldnt have anyone out till thursday. It was a monday so I decided to call code enforcement after giving them a verbal warning a week ago. I was pissed considering I was sleeping at the little kitchen table because I was damn sure not sleeping on the couch or bed. They didn't offer me another room or anything. So finally, thursday comes guy sets traps. And they take the couch and bed but till me they wouldn't have another couch and mattrass till next day. (so they expected me to sleep at the table again or on the floor) I had already decided to move out after throwing away 400 dollars' worth of my stuff food, clothes, ext. Not to mention my under performance at work due to lack of sleep. You would think paying $1500 dollars a month and never complaining about anything except this they would have taken care of the issue. And then what happens after moving my stuff into another hotel. Yes, a mouse was found in my stuff. So now I have another mouse problem at a different hotel. Now im going to end up throwing away all my clothes and everything and take care of this problem due to their bad customer service. I will never stay here again, and would advise that nobody else stay here either.

I paid deposit on 5/20/22…I checked out on 6/4… because of rats.. The dark skinned girl at the front desk told me to leave the section blank that ask for the reason of moving out.. I have been calling for two weeks asking to speak with the manager and I get he’s on a call and then he’s going to the bank, every single time! Roaches were also an issue but I was definitely not going to live with rats!