Conn's Home Plus

I had a 72 Inch TV delivered on on Friday Oct. 15, 2021, they arrived between 5:30-6pm. They brought the tv and assembled it on my stand, turned tv on and took pictures for the delivery. I was standing right there thru it all. They left I turned tv off went to store and returned, I proceeded to turn on the tv and saw something that I thought may be plastic left on the tv, I went closer and touched it and saw that it was a crack in the bottom of the glass, I immediately called the store to tell them that I have c racked glass, mind you it wasn't even 2 hours after delivery when I called. The manager to
me to take pictures and email them to the store and he will write it up and send to delivery dept and when he got a response he will call me. The next day I hadn't heard back so I called and followed up, after multiple calls they finally informed me that the delivery dept denied it because they did not see any damage, I told them it is damage and my screen is cracked and I had just got the tv and hadn't even made a payment and I don't want a crack tv, can they replace it with a new one.. After several calls they the manger Chris Morris informed me that he had made several attempts and he himself do see the crack and for me to call again and reach out.. I called the delivery dept again and asked for a manger and fin alt was directed to one, he told me to email pictures again and he will handle it. I tried calling today on Sunday Oct 17 and they kept transferring my calls and I kept getting hung up on, I call back and they tell me to call service, I call service and they tell me to call delivery and I call delivery and get transferred again. At this point I am irritated and exhausted, I went to get a tv and knew I couldn't carry the TV my self, so I got Conns to deliver and when I sit and wait for my delivery, get it and now I am very disappointed.. The tv screen is cracked, I want the tv but I don't want a cracked screen for over 1100.. Conns want their money so why can't I get this problem fixed?
Jolanda Lockhart
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We called the Lake Worth store. Spoke with Nelson. He advised there were 7 freezers in stock at their warehouse. Could be delivered Friday. We needed it sooner, asked if we could pick up. He said yes. He advised to drive to Lake Worth store to pay, and then drive to warehouse in Dallas. So we did. Once we arrived, the warehouse worker stated they could not release the freezer to us because "the P.O. had not dropped." ? Apparently the manufacturer had not released the product to Conn's, so Conn's could not release it to us. We asked why they even told us they had it available. The store manager Antonio said it did show available in their stock. How is this our problem? We have paid $865.99, expecting to be able to pick up our freezer at the warehouse today, and no one will release it to us. They are also refusing to give us the warehouse manager's name. Also, Antonio gave me the District Manager's name - Olivian Bollenbacher, but refused to give me her contact information. Therefore, I am filing a complaint. We are asking for full reimbursement of all the food we will lose based on their refusal to give us the product we paid for. Thus far, I have proof of over $1, 000 in food we purchased. We have to keep it in the freezer, to feed two families who are elderly, while the coronavirus prevents them from going out in public due to the high risk of death based on their health. Conn's is ruining our ability to feed these people.