Conn's Home Plus
reviews and complaints

We purchased items from Conn's in October 2022 with 12 months interest free financing. We DO NOT have access to see the details of the account. Because of this, we missed the end date of the interest free financing. The payoff was $1552.01. Now, because 29% interest has been added, the payoff is $3300. We have asked Conn's for total access to the account and their answer was " we are working on that". All you can do is make a payment online. You cannot see the due date, balance, payments made, all the things needed to manage an account effectively. We were told we could "request the documents at any time". Why should we have to request the documents. When we did try to contact Conn's we were on hold for EXTENDED periods of time. One time for over and hour and no one ever picked up.

We have asked Conn's to "work with us" and come up with solution that would be acceptable to both of us. Their answer is flat "NO"! You missed the date, you pay!

I recently bought a bed in the College Station, Tx. store. Conn's own insurance was added and not mentioned to me. After I found about this, I told the clerk that i have home insurance and did not need Conn's. I submitted the declaration page (twice) where I prove that this insurance should be removed and this will change my balance. So far, no change. I have not been informed as to why the change has not been done.

your customer service agents and your collection dept are telling me my payment for September was not paid so they took my october payment and applied it to my september payment and charged me a late fee for not paying october payment i have my bank statment showing conns was paid in september 9/5/23 for both accounts and for october payment was paid in the conns store , i have dicussed the problem with you customer service more than 5 times i have sent 4 emails with my statement attached , if you are implying that the bank is lieing about this payment or any if there is any further disgreement about this matter the investigator will contact your company

I just received a letter that you will not exchange my mattress. We are not 100% satisfied with the product. I have tried to get in contact with customer service, but they refused to help my to resolve this matter. I just want to get another mattress. Please feel free to reach out to me about how to resolve this problem.

I will be contacting The AG of the State of Colorado about this matter.

Thank You for your time.

Christopher Cory

[protected]

July 24,2023 I purchased a mattress at Conn's in Harlingen, Texas. The wrong mattress was delivered due to an invoice mix up caused by the salesperson. Nothing and I mean nothing will get Conn's to rectify the problem. I'm stuck with a mattress I did not order and cannot use. Conn's customer service is a joke. Also Conn's shared my personnel information with credit agencies without my authorization. My advice is do not shop at Conn's.

Hello I want to inform you of a consistent problem my payment is due on the 20th of the month not 10 days late! If I’m one To two days late they blow my phone up. I’ve even told them I was got to be a little late because of a hard ship I have , but they totally ignored it and keep calling even on SUNDAY! I hate that I ever bought anything from them it’s annoying I told them when I would Noah but obviously they are ignoring it and constantly call all day every day. I will never buy anything from them again they have horrible customer service support.

I purchase this carpet two years ago , the day it was installed i called the store and was complained this was not the carpert I had ordered. I was told i had to pay the restocking fee that was ridiculous. In the mean time I have had COVID, loss my brother and treatmed for major depression. The carpet is a cheaper grade, and Identical to carpet that was removed. I still owe on this carpert and I want someone to look at this cheap mess.

Gloria Waller

4365 Loma Alegre Dr

El Paso, Tx 79934

[protected]

I have used conns about a year and never have been late on a payment until now and I have notified them that I was recently out of work. They disregard every form of communication given. I have told them I would make payments when I am paid. They have put me in collections saying that I have not made payment when I have made payment of 60.00 on August 5. I specified that I would begin to pay the rest when I was paid. But however conns has constantly harassed me which is illegal as well as robocalls are illegal. They have called my family members and my contacts which again is illegal. These things can be pentilized and awarded to me for each call made. They have made 10 calls each day under various numbers. They do not call during the hours it is subjected to. I have reported them 2. And I have reported them also for my credit to recity issues of harassment and robocalls.

On July 6,2023 Conns delivery TEAM delivered my furniture FIRST to not put no appliances UP after me complaining a WEEK they sent team members back out for them to bring the WRONG SCREWS to one of my twins size beds!they also delivered me a washer,dryer (stacker) that DOES NOT WORK at all!Then after they returned for the THIRD time they put the Twin bed up but still left the washer,dryer (stacker) undone and when asked about it I was told that they couldn't return it to call the store but the problem still hadn't been resolved

I have never had an account or done any business with Conn's Home plus. Still somehow they have been calling me non-stop at least 6 to 8 times a day for several months and every time they call me I block the number and then within a couple hours I'm getting another call from them from a different number so they're clearly using some kind of robo-dialer so then I blocked that number and then they call me yet again. I've metric ton of different numbers that are registered to Conn's Home Plus blocked on my phone. I'm on the national do not call and don't have an account with this company so there's no reason they should be harassing me constantly. Also just earlier, when they call me on a Saturday morning at 830 a.m. (is that even legal?) I answered the phone say hello, hello, and then they hang up. This has got to stop this is absolutely outrageous I've tried everything I can to get them to stop and I am at the point of seeking legal action because it's insane that this is happening and they're getting away with it and I'm sure they're doing it to thousands of others and it makes no sense. Today is August 5th and it's only 10:30 a.m. so since August 1st they have called me almost 30 times from eight different numbers in the past 4 to 5 days. This is harassment this is not telemarketing this is not any other word but harassment.