Menu
For Business Write a review File a complaint
CB Residential Rentals Public Storage 8900 Creek Run Rd, Fort Worth, TX, 76120, US
Public Storage company logo
Public Storage
reviews & complaints
Public Storage company logo

Public Storage

8900 Creek Run Rd, Fort Worth, TX, 76120, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 6:00 pm
Tue
9:30 am - 6:00 pm
Wed
9:30 am - 6:00 pm
Thu
9:30 am - 6:00 pm
Fri
9:30 am - 6:00 pm
Sat
9:30 am - 5:00 pm
Sun
9:30 am - 5:00 pm
ComplaintsBoard
T
3:46 pm EST

Public Storage - My public storage location at 8900 Creek run road fort Worth Texas 76120 has had no power for over a week.

I showed up on Monday November 26th with my friend who has a truck with the intention of emptying out my unit before the 1st. When I arrived I was told they couldn't open the gate because there was no power after waiting for an hour I left. I turned later that day and then open the side gate but my unit is inside and it's dark I couldn't see anything I left again. I returned later that night with flashlights and it was a sign on the front saying that the hours were adjusted due to no power and they closed at either 5 or 6:00 p.m. instead of 9:00 p.m.. so after wasting three trips I called and left a message could someone please let me know when or if the power has been turned on no one ever returned my call much of my surprise I returned a week later still no power. I spoke to one of the employees there and asked him if they never heard of a power generator or they can at least put up a rack of lights or something and they said it was a corporate decision. And I asked him I assume they're going to want to fool much rent on the 1st and he said yes of course so I paid my full month's rent and to my knowledge the power is still off I have not returned to seeing no one has ever returned my phone call. Needless to say I find this completely and totally unacceptable and I demand a refund for the rent I paid on 12/1.

Thank you kindly

Terry D Gist

[protected]

Desired outcome: I want one month's rent refunded.

Read full review of Public Storage
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.