Extended Stay America

William H Harriss
Booking with: Orbitz.com
Itinerary # [protected]
Hotel: Extended Stay America Houston - Galleria - Uptown
Room Studio, 1 Queen Bed, Non Smoking
Includes: Continental Breakfast
Confirmation # Confirmed
confirmation reference number: [protected]

I have paid for a Continental Breakfast, they have never supplied a breakfast of any kind since I have been at the hotel. What they supplied on two mornings is a drink with a 21 gram snack, this is not a breakfast. On the last two mornings just a drink. [21grams is less than 1 ounce]

According to Merriam-Webster, a continental breakfast is defined as, "a light breakfast in a hotel, restaurant, etc. that usually includes baked goods, jam, fruit, and coffee."
https://www.thekitchn.com/what-is-a-continental-breakfast-and-what-makes-it-continental-239400
https://www.wisegeek.com/what-is-a-continental-breakfast.htm#didyouknowout

Wednesday Morning, choice of tea, coffee or hot chocolate, and a 21 gram granola bar or packet of quick oats.
Thursday ", choice of tea, coffee or hot chocolate, and a granola bar.
Friday", choice of tea, coffee. [no hot chocolate, granola snack bar or oats available]
Saturday, choice of tea, coffee or hot chocolate. [no granola snack bar or oats available]

They have been refurbishing a room at night 3 doors from my room, sawing and drilling. Painting all the corridors day and night and room stinks of paint.

So on Wednesday I followed other hotel clients to the laundry room where a dispense machine sells candy and cakes. No one could get it to accept payment, and the drinks dispense machine had a sign hanging on it ‘OUT OF ORDER'.

I have complained about no breakfast and front desk reception staff reply "so sorry sir there is nothing I can do."
This morning I complained explaining I am a journalist and I will be writing about the breakfast, in a condescending way he said Ok I understand you go ahead and do that sir, with a huge laughing smile on his face, no look of regret, no sincerity whatsoever.