Budget Suites of America

I live at the budget suites in Lewisville, Tx. I have been staying there always 10months if not longer. A month ago I let the front desk know I had water leaking from A/C Unit. One of the maintenance guy told me they don’t care about your floor I knew before they moved you into here. They rather put you out then to fix it I guess that rung true. I also let them know when they came to fix it. That I have mole on my floor boards and walls from the water. And soft spots in my floor. On 9/6 about 9:00am one of my visitors at my apartment fall into the soft spot. When I got to the office to let the office know the property manager starts harassing me about when in my apt and if they are on my lease. I let the property manager know that’s not the problem at hand. When I asked him for a work order for the floor he stated no he’s not going to give me one cause he fixing it now. It’s states in the lease if I asked for things like they are supposed to give it to me. Who’s in the my apartment. He brought that up cause my boyfriend who they already knew was coming over was there. They ran his background months ago and told him he could not be on the property. But have seen him since then never said anything. Now my floor fall in he called the police about that but still haven’t fixed my floor. I am very upset. He also told the police he is not going to let me pay my week this Friday. When I call to pay it cause he didn’t wanted to fix the floor before it got to this point. He is very rude and unprofessional and honestly make y’all business look bad.

When I complain about maintenance problems they act like it was my fault and they got mad cuz I put roach and mouse traps in there they said they weren't allowed. And then I left and they would never give me my refund I lost out on about 685$

Marcus got mad because I told him that there was roaches coming out of the walls then he proceeded to charge at me and called me a c***.
And I tried to complain to the manager but turns out he is the manager and he is very creepy he keeps staring at me when I would go to the store and I'm fat.

Yes I complain about rats in the apartment and the AC was broken and the toilet was clogged I talked to Marcus and he told me to go to hell he was so rude and told me that that's the way it is and nothing's going to change and told me it's better off if I leave so we left cuz I was so scared of him cuz he's creepy and weird.

My mom helped me and my girlfriend get a room there and the person that was working there told her to not put us on the lease because of our background and so she just put it in her name and we did this a few months earlier too and next thing you know Marcus the manager comes up and says that we have to leave because we're not on the lease and would not give us a refund and we lost that on about $300 worth of food and about $300 worth of rent and we're homeless for two weeks because of this and he was very rude and this is the location in Lewisville and there are rats don't go there

I lived here since January and have been charged for a microwave ive never recurved, paying for a phone that has never worked and haven't received a new one (several calls to office)
Ive spent MANY days cleaning up trash that was scattered ALL OVER the court yard, pool area when I took my kids swimming, and I front of all the doors on my side of the building that was trashed by all the UNSUPERVISED children running a muck all over the place. (Have been thanked by many residents and security guards) On 7/12/2019 I came home from work and the floor was flooded due to the AC unit leaking excessively on the floor. Nasty black/brown water that would cover your feet. After many calls to office a maintenance man came, emptied out the ac unit and left with the floor flooded. Took me hours to soak up all the water and 4 days for it to dry with my fan pointed at the floor. 2 days later it was flooded again but this time worse to where my daughter slipped and slid across the kitchen into the bathroom from the water spreading into the hard floor. In desperation I paid a handy man to check out my ac unit, he pulled it out and said it needed to be replaced, the mold was INSANE! The whole wall underneath it is rotted! Many calls to office, floor remains flooded.
I was staying there while I was waiting for the home I bought to be ready. After some unexpected expenses for our new home i knew I needed to move out of budget and make other arrangements for the next couple days (bc my home would be ready) I came home from work with boxes and the room was locked. EVERYTHING I OWN is in that room. They put a notice on my door saying that I needed to move out within 48 hrs or they will file with justice of the peace. But they wouldn't let me move out, now each day all my stuff is in there, they are charging me late fees (that they're telling me I have to pay in order to get all my stuff out!) so now I called and asked them for the court date... they said they haven't filed... so now I'm confused? They are threatening me that I have to pay to get my stuff out, or they're throwing it away, but had the notice on my door telling me to get my stuff out or they're going to justice of the peace? (Police department said legally they cannot touch our stuff until the court date)
I obviously don't have the money to pay (or else I would have paid the rent so we can move out and clean out the room) but they want me to get my stuff out... but won't let me get my stuff out without paying? I guess I just have to call the police for a civil stand by... this all could've been avoided by just letting me move out! There was NO way I could've left work early to do this (yes I called them and told them when I would be there, they said it's fine) but when I got there they locked my door!

My husband and I moved in April 2016, stayed till May 2019. We were never happy there. The manager Marcus Grogan is withholding the security deposit return that is owed to my husband and I. He stated that he's not going to pay it because when my husband & I left in May 2019, he erroneously claims that we left the unit dirty and that we also left garbage bags in it. We have pictures proving that his claim is false but he never replies back to our faxes. The unit has always had a problem with black mold that was never taken care of by management, despite the serious health hazards black mold presents. When we first moved in, the toilet was already broken, with a crack that leaked (assuming) tank water. The tiles in the kitchen were already crumbling, the dresser had broken drawers (they were finally fixed in April 2019). The manager also insisted on charging us the weekly fees for a TV we kept putting in work orders to remove since we had our own. We never got a refund for the charges even though we constantly requested to have it remived, and it's listed on the receipt as an OPTION a tenant can choose to have. Which adds up to $1558.44! And now he's wrongfully withholding the return for the security deposit! An additional $300!

After numerous complaints and four months of waiting, including the manager telling us after two months that he made a mistake and forgot to send for it, we still have not received our tax refund check from the office. We keep checking every week yet we are always put off and have have only been spoken to once about this. I am starting to feel like i am being scamed out of my money. We have been repeatedly told its coming. What should i do and who can i talk to, to make sure i get this check asap as it has almost been half a year. I now feel like this is never going to be handled. Please help us remedy this problem. Thank you.