Conn's Home Plus

Recently bought a queen size mattress from Conn's (has a secret no return policy) which they do not make known to you till after you buy the mattress.
Well I purchased the mattress for my daughter, which the sales person (Ari-a foregner) assured me would fit any queen/full size mattress frame, and we set up to have to delivered the next day. They said they would call before it was delivered. They did call and said they would be out to drop off the mattress between 1 pm and 4pm. I had a breif errand to run so I left to do it this around 11 o'clock leaving what I thought was a good 2 hours to get back before the earliest delivery time. Well while I was out they called to confirm 1 o'clock delivery and I told them fine I would be home before then. As im driving into the community were I live I see a Conn's delivery truck pulling out of their, (I think well fine they are a little early.) Now the fun starts. I get home and the mattresses are dropped off and standing by the side of the bed frame and the will not fit the frame (I was charged $70.00 dollars for this fine service- your telling me that these fine gentlemen that do this for a living vannot tell that this mattress set was never going to fit that frame?! My girlfriend who excepted the delivery of the bed unknowing of these policys of Conn's should have refused the delivery but the delivery men told her the bed frame could be adjusted to fit the mattress and she said they seemed to be in a hurry to leave before I got back. By this time I was not even a 5 minutes away and this was still 30 minutes ahead of the agreed upon time for this delivery ). The Bed is a wrought Iron canoply job that my daughter has wanted for a long time. There is no way that the mattresses will fit it. So I immidieately call the store and ask for the Manager and I explain that we have the wrong size mattresses and can he have the truck come back and get them. At which point I was then made aware (for the first time- of the no return policy for mattresses). But they handely offered to sell me a diffrent bed frame that will fit the mattress. I have been in a long and protracted battle with Conn's to get this matter satisfactorly resolved, and have met road blocks and excuses at every turn. We eventually had to just do without the bed frame or my daughter would still be sleeping on the floor in her room with a brand new queen size mattress standing uselessly next to her. Conn's costomer service department is a joke.. I also belive that Conn's actually got its name from Conning people into things. There is not one good thing that I could think to say about this company or its practies. The only advice that I could offer others at this point is do not trade with them. Texas will be a better state when this company no longer does business here. Conn's spends alot more time explanning what it can't do for this or that reason then what they can do which is very little to help the costomer.

Purchased a brand new dryer with cash 3 months ago, Brand name 'Roper', I guess Whirlpool manufactures that model. Anyways, dryer was pulled out of the box broken, never worked on the first power up, drum keeps banging around like Im drying bricks or something.
Called their store and was told service would be the only thing that could help us, store refuses to replace the dryer unless their 'certified tech' can bless a replacement.
I am now on my 4th repair, have been calling service only to be put on hold for hours (literally), I have asked them to replace the unit only to be refused. Its been 3 months now and I have not been able to do my laundry, so I went to Sears and purchased another new dryer.
Conns still will not replace the broken dryer, purchased brand spankin new, managers refuse to return my calls... needless to say, Conns gets the suck award of the year! I have been their customer for over 11 years, and never had any issues till now with their appliances. As of today, they can kiss my butt.
Im closing my account, and they can keep the cash I spent on the dryer, but rest assured, I will paint a LEMON on the side of the dryer, and make sure its out on the freeway in front of the store for the world to see.

Conns will never have me as a customer again.

Dont ever purchase anything from them, they will tell you what you want to hear, and never back up their company policy of '100% customer satisfaction guaranteed'... They bark like big dogs, but never bite when the rubber hits the road.

I even asked for a store credit, they refuse... so they can have my new dryer and my money, it will be the last time they rip me off!

Very unsatisfied customer in Lewisville Texas!