Menu
For Business Write a review File a complaint
CB Fast Food Chains KFC 4400 Gus Thomasson Rd, Mesquite, TX, 75150, US
KFC company logo
KFC
reviews & complaints
KFC company logo

KFC

4400 Gus Thomasson Rd, Mesquite, TX, 75150, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:30 am - 11:00 pm
Tue
10:30 am - 11:00 pm
Wed
10:30 am - 11:00 pm
Thu
10:30 am - 11:00 pm
Fri
10:30 am - 11:00 pm
Sat
10:30 am - 11:00 pm
Sun
10:30 am - 11:00 pm
ComplaintsBoard
C
11:14 am EST

KFC - leadership... lack thereof.

Date of visit: 2019-NOV-09
Time: 1:42 Central Standard Time

Manager on site: "Denise"

Ticket #: #3709

Upon arrival, there were zero customers on site. The entryway was recently refurbished to incorporate a wide open space upon entry. I asked the cashier order person if it had been a slow day for them. She politely responded no and clarified we had just missed the lunch wave.

I requested my order for dine-in. The money transaction was smooth and seamless.

1) As we waited for our meal, I asked my sons to come with me to the mens room to wash our hands. We couldn't help but to notice the toilet with fecal stains, the soap dispenser was emptied and the sink was soiled. Surprisingly, there was no apparent foul odor in the room. Paper towels were available in the dispenser.

2) As we approached the fountain drink station, the drain reservoir was clogged and filled with standing corn fructose syrup about 5 inches deep from its elongated stainless steel bin. Complicating the issue were two to three fountains that were visibly dripping at a rate of about 1 drop every 2 seconds - to be fair.

3) We had to choose a different fountain drink because the one we wanted - had that undesired leak stemming from the fountain tip (worn gaskets...?)

4) I asked the front order person to request the manager for me. She quickly reacted and got the manager's attention ... from behind the counter - who appeared to be taking and filling the orders that were pending. There appeared to be about 5 employees in the back...including the alleged manager. After 10 minute wait time and asking the drive through person for the manager (again ) She said she would be right with me. The drive through person was the only person who acknowledged me following the request for the manager. A few moments later, after no response, no acknowledgement, and no introduction from the alleged manager - my family and I left.

5) I am in the customer service industry and was only trying to help point out a few discrepancies that could help out the 'image' :
- Floor debris (not many) in the dining room
- Clogged Fountain Drain
- Standing Corn Fructose Syrup
- Leaking fountain gaskets
- Bathroom needed cleaning

*** I deliberately titled this 'Constructive Criticism' as a Leadership Problem.
The fact that the alleged manager did not acknowledge me, and seemed more concerned about filling the orders - You - KFC - have a Leadership Problem.

Solution: Train - Train - Train. The customer may not always be right, but at least acknowledge their concern. In my case, the concern was exacerbated by the lack of willingness to approach me and address my concern.

Read full review of KFC
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.