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Valvoline Instant Oil Change [VIOC] company logo
Valvoline Instant Oil Change [VIOC]
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Valvoline Instant Oil Change [VIOC] company logo

Valvoline Instant Oil Change [VIOC]

3710 Gattis School Rd, Round Rock, TX, 78664, US
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Working hours
Mon
7:30 am - 7:00 pm
Tue
7:30 am - 7:00 pm
Wed
7:30 am - 7:00 pm
Thu
7:30 am - 7:00 pm
Fri
7:30 am - 7:00 pm
Sat
7:00 am - 6:00 pm
Sun
8:00 am - 5:00 pm
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12:47 pm EDT
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Valvoline Instant Oil Change [VIOC] - Oil change/ unprofessional

On Thursday, March 16th, 2023, at approximately 9am I arrived at a Vavoline location located in Round Rock, Tx on Gattis School Road. I purchased a Groupon that I have purchased in the past that was honored at the same location to be told this morning that I purchased my Groupon for Miami, FL and they were unable to honor it. I was instructed to pay full price for an oil change. I asked for the manager, to be told I was speaking to the manager and out of my peripheral vision I noticed the manager making inappropriate comments and gestures to his fellow employees. Upon completion of the oil change no one instructed me that my service was completed. I didn't receive a receipt and the employees were visibly annoyed that I asked for a manager. I basically paid $125 for an oil change.

Desired outcome: That it was a way for them to explain the Groupon better or at least find a way that I wasn't coming out of more money I had already paid forward and better customer service. Very disappointed.

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