Budget Suites of America

I have had 2 babies in the picu intensive care. Single parent been out of work due to me having to be in the hospital. I called the manager and told him the situation and asked will they b able to work with me on the rent. He flat out told me no. For it to have roaches and fleas and one hot water heater for the unit. You can't even work with someone who had 2 kids in the intensive care unit. Even the news did a story on them. All he did was explain the evication process. If this is how unsensitive you guys truly are to roach and flea infested one water heater place than I will speak to someone legal to see what I can file

I am staying at the buget suites in san antonio! The 11th will be 4 month i have been here! By texas state law i was to receive all taxes i paid back after 30 days! 1st they never told me! I found out because i work at an extended stay! When i did find out i filled out the paper and they said 4 to 6 weeks! Sunday will be 11 weeks since i signed it! They keep giving me excuse after excuse! My aunt had paid 1 week for me and said needed her stuff! The girl in office even said my aunt had left a message and she would call back! 3 weeksvago this girl said she lost number needed it again so several weeks and she never did her job! Adam the manager more than 3 weeks ago said he had talked to corporate and would be 2 weeks now more than 3! They will harrass you for tent but ghey owe me a couple hundred dollars! I need to find out where my money is

On Aug 7 I left a $200 for a reservation on a room at the Budget Suites on Fredericksburg. On Aug 8 Budget Suites calls me to let me know my key to my room is ready. I let them know I was at a family outing and would be at office before closing hours. On the way to the office my brother get pulled over along with my son & daughter. So now I won't make it on time I called them while all is happening and I get no answer. I would like a refund as I will need it to bail my son & brother out from Kendall County. I can be reached at [protected] Gabriela Gutierrez Ty

To whom it may concern,
I have lived here for roughly 7 years. I just recently transferred to another unit on the property. I was living in a one bedroom for about 4 years in the last apartment. This is my 3rd apartment on this property. I needed more space since I run my business out of my home and my son needs somewhere to stay when he visits.
I took the leap and finally got the 3rd floor corner apartment I wanted. I was not time for me to pay rent but, I went ahead and paid for the new place (deposits and all) and began to move in the day I received the keys.
Three days after moving by myself from the second floor in the back, to the front 3rd floor, I was told I couldn't be here because I have something on my background. First of all, they already knew about it. Second, it's from 2003! It's so old it does matter. Third, there is no such thing as a background check in any of the paperwork. The paper (that I actually never signed) is called a "crime addendum". It actually states that the listed crimes can not be committed while on property. Which in short means do not get in trouble while you live here. I never have. Fourth, I have already paid, signed, and received the keys, AND moved in so there is legally nothing anyone can do at this point. Even is brought to court the judge would not show favor to Budget Suites of Texas.
I wish this was the only complaint I have but, it does not stop there. Since moving in, I have lost power, everything in my fridge went bad along with my injections that I have to take (each one costing $676.87). There are 4 in my fridge that still doesn't work. I have been here a week. The door has fallen off of my fridge which I have pictures for. Both of my a/c units went out. One is on the one in my bedroom does not work. I was told the compressor does not work and they never returned. I have no hot water. So I can't even properly clean my dishes or even myself. It has literally been something every single day for a week now. It is still continuing.
I have not been able to rest or even get my business set up so I can continue to pay for this place because it has been non stop problems. I need to be reimbursed for everything I have lost.
In my previous apartment, the subflooring in the bathroom is rotted and I have dealt with that the whole time I was in there along with the nasty blue carpet and roaches from downstairs tenants that refuse to clean their place and are not required to. So I had to spend hundreds of dollars on roach sprays to try and kill them.
I have been more than patient but my patience has run out. Please contact me as soon as you read this. I am tired of being threatened when I have done nothing wrong. Plus I am owed a lot of money.
Sincerely,
Amy
Having issues sending pictures but I am happy to send them to an email if needed.

I have called the office countess time over a course of a year and complained about the noise upstairs. The person living above me is an employee of this facility. So when I call the front office I get "I will text her". Which just further pisses her off and she gets louder. I have sent several emails to sanantonio@budgetsuites.com and I have gotten zero response. I just sat on hold for 24 minutes and 25 seconds. Gayle is the one who put me on hold. She hung up on me exactly at that time. She just picked it up and hung up. I confronted David and he told me while I was on hold that while I was on hold she had 3 people in the office at the time. First of all is it protocol to just leave your customers on hold that long? Second, should you be answering the phone in between? Third hanging up without even speaking to me? Something needs to be done. I am so tired of this bull. I pay full price for my place and I have been here for 4 years and dealt with the price hike several times. I am told to remove things from my windows from the front of my place but the same rules do not apply to their employees. I have had to deal with her confronting me aggressively in front of my place and in front of the front office. I have even been told the my folding chairs in front of my house are a fire hazard when in fact they break zero codes. I have called the Fire Chief, Building Code inspector and others. They all say the same thing. my chairs do not break any laws or regulations. Yet I went along with it but my upstairs neighbor can do what they want. I need someone to call me [protected]
Sincerely,
Amy Downs
Ps. I don't get sleep due to the noise. As you can see below, I have tried to talk to David but he ignores me too. He is a manager here too.

When i first moved in i was told after 5 weeks of staying at budget i would recieve my taxes that i paid for room back that it would take 8 weeks after that because it comes from corporate office. Well its been more than 8 weeks after that time and i havent received my check.. I went into office like 5 times to see what was going on they said a couple of times that it takes a little while sometimes some come in a little later, then said for me to come back when a certain person that does this paper work was there to find out more. So i went in next day to speak with this girl and she told me she would have to look into it more that she didnt see any paperwork on it. Later that day she calls and leaves a message saying she wasnt really sure what happen to my paperwork but that she talked to corporate and that it would be rushed.. That was on a Friday i went in on monday since i didnt get to talk to her when she called and she said that corporate was behind and she didnt know when i would be receiving my check but since she spoke with corporate that it wouldnt take the whole 8 weeks.. Honestly i know they misplaced my paperwork and just submitted it on friday . which is wrong because just like yall want yalls money for rent when it is due we want our money when it is owed to us. I was depending on that money to pay my rent. Now i have been locked out of my room have to pay late fees just because someone lost my paper work.. Its wrong how i get locked out because yall want yalls rent but yall cant seem to give me my money that is mine..

I over heard yesterday that a maintenance man by the name of Hector was acting inappropriate to another employee. To my surprise he is still working their. A few of my neighbors have aslo been approached by him as well. He has been asking them to go out and have drinks with him. Many of them feel very uncomfortable having to live there knowing that he could get the keys to there apartments and enter if he so chooses to. I really hope management will act soon about his behavior before a lawsuit is filed.

I dont know where to start. Okay so, I moved into this God forsaken place back in early April this year (2013), I currently am still working there. Everything was okay, my fiance and I moved in there because it was cheap and thats all we could afford at the time, (we are saving up for a car). We were "okay" with staying in the cheapest room in the cheapest building because we had a roof over out heads at least. Well my fiance saw that the front desk was hiring so he applied and got the job thank God! The staff was all so nice at first then things got ugly. They started being really rude to us, not treating him or myself as guests even while he was off the clock. Ive decided to shrug it all off. That was up until the day before yesterday. First of all, we have put up with them demanding that my fiance cover other peoples shift additional to his, and that if he doesnt he gets written up. No. Just no. That is ridiculous. He is the sweetest most kindest person I have ever known and I hate seeing people treat him like that! Okay so I had held my tongue for all too long, because they said that if he quits/gets fired we will not be allowed to live there anymore, and will have to relocate in 48 hours. What kind of time frame is that to find a new place to live! Anyway, so the other day my fiance told me that his co-workers and managers are getting mad saying I get too much mail. What is that? It's all paid postage, I dont see a problem? So I went in to the front office the day before yesterday and asked for my mail. They handed me a little package and said to me in front of the many people that were in the lobby, "We've been meaning to talk to you about your packages and mail", I said "excuse me? ive seen so many people have packages/mail sent to them here, what is the problem exactly?" the condescending manager quickly steps in and says in his defense, "Oh he was just joking". As if! so I asked her "Can I please have the number to your coporate office. Because there is no need to be harassing people." She said, "Oh, you betcha!" She scribbled the number on her business card and handed it to me. I just took it and walked out. Today my fiance is going back to work after finally having 2 days off. We are nervous that they might write him up for something they started with me. It is completely unfair. : (If they try to fire him today or anything, I dont know what we will do. Let it be known, the staff at this location (San Antonio, Tx 78229) will be nice to you when you first walk in, up until you hand them your money. They all gossip about the guests and each other. What is this? And mind you, all of these people married and have children. And they themselves are acting like children. I seriously am disgusted by the lack of professionalism at this establishment. Please do not check into this place. It's a filthy hole in the wall. Please!

If you are a decent respectable family with children I recommend you stay away from this place. I moved here several months ago and the first thing I noticed were the weird people living in these apartments. Its really scary and not to mention the bullies that pick on your kids and have no respect for the parents. My children were picked on by a group of black and hispanic kids that stand outside waiting for the school bus. They obviously have zero respect for adults and you can hear them cussing and running around all afternoon and If you complain they will stare you down the next time they see you. It seems like the ghetto with all the gangster wanna be's running around the apartment complex without adult supervision. Take my advise and look elsewhere!