H-E-B reviews and complaints 2
View all 499 complaintsH-E-B - Rude employee
On June 8 at about 4:00 I went to the the HEB on 641 E. Hopkins in San Marcos TX 78666 after work. I had 60 dollars of groceries. Everyone was professional and nice. The young man packed my groceries and put them in my cart. I left to go home to Canyon Lake. Which is a least a 30 min drive. When making dinner I noticed I was missing several items, I called the store and spoke to a lady who verified that the young man had forgotten 1 bag of my groceries. No big deal I will get it later. I was near the smaller HEB the very next day the in the afternoon in San Marcos it was not the same one I went to but I did have my receipt. I gathered the items I was missing and proceeded to the check out. I explained to checker what happened and she left and got someone else. There was one item that the smaller HEB didn't have so I said hey can you credit me 1 dollar for the corn tortillas yall do not have, she said no it wasn't there fault. I said I know that but its the same company and its only a dollar. She kept talking back and I my temper rose and told her she had no respect and terrible customer service. I have never had an experience like this ever. I proceeded to pay for other items and left.
Desired outcome: This employee needs to be retrained, and a gift certificate would be nice for my troubles, thank you
H-E-B - Unethical behavior of cashier and manager
The week of July 22nd I went to the smaller HEB in San Marcos with my daughter who is about to attend Texas State in the fall. We were standing in line when the cashier, Monica, starts talking to what I'm guessing is her manager some girl in a different colored shirt about smoking weed together. They went on and on about how they haven't smoke with each other in a while and need to get together and how she could get a fake id so they could go out together. I heard their whole conversation, its like they weren't even scared of getting caught but why should they be when one of them is a manager. I am about to drop my daughter off in a whole new city to attend school and it just made me greatly uncomfortable to hear about drug usage and see that these girls weren't scared of any repercussions. I thought HEB was a drug free store! I don't want my daughter exposed to this. It still is not legal in Texas and I don't want my child to think its no big deal when people still get arrested and thrown in jail for this. I just thought it was completely unethical to be speaking about these things out in the open at work especially with a manager. There are plenty of other kids out there looking for jobs who won't just stand there talking about smoking weed but actually work. These two should be reprimanded and looked into. This was not a manager relationship but rather one of two gossiping high schoolers.
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