Menu
For Business Write a review File a complaint
Driver Support / PC Drivers HeadQuarters company logo
Driver Support / PC Drivers HeadQuarters
reviews & complaints
Driver Support / PC Drivers HeadQuarters company logo

Driver Support / PC Drivers HeadQuarters

3883 TX-53, Temple, TX, 76501, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
J
12:34 pm EST

Driver Support / PC Drivers HeadQuarters - Monthly subscription service

I noticed the $9.99/month subscription for Driver Support for more than a year. I called in April 2020 to question the charge; was told that they would provide the service for $4.99/month. I accepted the lower fee and paid $4.99 from May 2020 to November 2020. Meanwhile, I had a computer technician look at my computers and was assured that I did not need all the virus protection software nor the Drive Support service. I called in mid-November to cancel the service altogether. For the months of December 2020 and January 2021, there were no billings from Driver Support.

On February 11, 2021, I was reviewing my credit card activity and, lo and behold, Driver Support charged me $9.99 -- I called immediately and was told that I had renewed the subscription on February 1, 2021; of course I had not done such a thing. It is hard to believe that in such difficult times, the company would pull such a trick.

Desired outcome: Stop charging monthly fees to past customers, hoping they won't notice.

Read full review of Driver Support / PC Drivers HeadQuarters and 1 comment
Hide full review
1 comment
Add a comment
N
N
nooboo
Birmingham, England, West Midlands, GB
May 11, 2021 11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

to me mate it sounds like your been scammed go you tube indian scammer centres are riff there trying to expose and close them down but they open up some where else they need jailing

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.