National Tire & Battery [NTB]

I had new tires put on and an alignment. They went ahead with the service without informing me that there are no camber adjustments for my van. When talking to the man you did the work and the man in the front, they did not seem to be knowledgeable of how to explain anything or what actually needs to happen o fix the camber for the alignment. After frustration since heather could really give me an accurate description of what was going on what a camber adjust even does to the wheels, I left. I talked to another location NTB that was nearby. When I told him the make and model of my vehicle, he immediately told me that they can’t do that at a NTB. He said it either needs to be done at a Chrysler dealership or a body shop to fix the camber alignment. I wish that was something I would have known before the service because I would have taken it somewhere else that could do the alignment fully.

I went into the location on July 2 to get two rims swapped on my car. I own a 2016 Camaro LT with aftermarket rims. They changed the rims, and I noticed a day later that I was missing the center cap to one rim that should have not been taken off. They also damaged the two rims they put on as well with some scuff marks. I went back into the store to ask where it was and why the new rims were marked up and they told me they couldn't get it back on and tried to take one off from the old rim and couldn't so they put it in the box with the old rim. As for the marks on the new rims, they said they did not mark them up. I checked the box and there was no center cap. When I looked in the box I noticed they damaged the old rim. I had curb rash on it already that I had an appointment to get fixed, but they put gouges in it to where it will be way more expensive to fix than buying a new rim. I have pics of both the center cap missing and the gouges they put in. This is poor craftsmanship and no one told me anything about these two things. The fact that they tried to hide this and not tell me when I constantly take pictures of my car and attend car shows frustrates me. I am pretty upset about this and need a resolution.

One picture will show the center cap that should be on the wheel.

This is the location I have gone too for years and never had a problem until now.