Menu
For Business Write a review File a complaint
CB Residential Rentals Public Storage 21360 Gentry Dr, Sterling, VA, 20166, US
Public Storage company logo
Public Storage
reviews & complaints
Public Storage company logo

Public Storage

21360 Gentry Dr, Sterling, VA, 20166, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 6:00 pm
Tue
9:30 am - 6:00 pm
Wed
9:30 am - 6:00 pm
Thu
9:30 am - 6:00 pm
Fri
9:30 am - 6:00 pm
Sat
9:30 am - 5:00 pm
Sun
9:30 am - 5:00 pm
ComplaintsBoard
F
4:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage - Elevator malfunction

My move in date was scheduled for Jan 1, 2023, for a 5x10 climate controlled storage space on the 2nd floor. My husband and my brother in law went to store our things when the elevator door closed, leaving all of our things inside the elevator. It is Jan 2, 2023 and my things have been stuck inside the elevator for 24 hours. Customer services is unhelpful, sending us down a rabbit hole, asking us to contact the property manager. This property manager never answers the phone, leading me to believe that this is either fictious post, or a ghost. The guy up front named Edwardo Gonzalez is rude, and unhelpful. When I asked for the district managers number, he refused to give it to me, because apparently my things being stuck in an elevator is "not an emergency". He claims he is only paid $10/hour so it is not his concern to worry about anything beyond admin work. We are still waiting for someone to come and fix the elevator. I have wasted two days trying to fix this mess, and my things are not in a safe place.

Desired outcome: Reimbursement through one month free rent.

Read full review of Public Storage
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.