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CB Retail Stores Shaw's 127 VT Hwy 12s, Randolph, VT, 05060, US
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Shaw's
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Shaw's

127 VT Hwy 12s, Randolph, VT, 05060, US
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1:45 pm EDT

Shaw's - Cart pusher

As I do realize that "legally" pedestrians have the right of way in a parking, I was recently visiting Shaws in Randolph Vt and was hit by carts that a Shaws employee was pushing. When I confronted him about it not only was he non-apologetic but argued that it was my fault, because "he has lawyers behind him". SERIOUSLY, is this how we teach customer service? insulting customers is not a way to get them to return. It may have been a mutual fault but that is not the way to handle it.

Desired outcome: Acknowledge he could have handled it differently.

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