KeyBank

I am contacting to complain about your online banking. I check my account everyday, so I know what is happening. the bank is reorganizing withdrawals and payments to their advantage to collect overdraft fees! I can check online what the activity is, but when I go into the branch to talk to the manager and they show me on their screen, everything is in a different order as to when they were charged. and it is always benefiting the bank! I think this is unfair business practice and should be looked into. if I look online, it should be in the same order as I have seen the previous day. of course, once they charge a few, then the whole thing snowballs and the bank does not care of contact or anything! as long as you get your fees. if other customers have the same complaint, you are ripping off your customers. same with holds on check deposits. the money is in my account, you accepted it, but then you bounce the checks because you are "holding" the money till next morning. so my checks from the night before are bounced even when my money is in my account. this is another scam to get more fees out of your customers. I am going to go to the banking association and/or government and complain about keybanks business practices with fees! I see other complaints online too, what is going on?!

Laura Hodges