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uSell.com review: scam 63

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11:13 pm EST
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I tried the usell.com website knowing that it was probably a scam, but I figured it wouldn't hurt to send in some old phones that were lying around collecting dust. They promised money for cell phones sent in, as long as it could power up, make phone calls, and the lcd screen was undamaged. I received a quote for two cell phones, that both meet the requirements previously stated, on 11/03/10. These phones were in perfect working order. The first quote was for an lg envy 2 and was for just under $30 the second quote for for just under $20 for an lg chocolate 2. After waiting nearly 2 months I figured my assumption was correct and it was a scam, but I received an email saying my check was in the mail. I received a check on 12/29/10 for $9 stating that if it was for the wrong amount it was because my phone didn't meet the requirements. I have yet to receive any communication about the second phone. The company does not provide a customer service phone number and even though you are provided with a user name and password I have yet to find a way to login and check on my account. I have also received no responses to my emails sent to their customer service department. Long story short this is a nice idea but it is a scam. I hope they truly recycle the phone, but don't send in a phone expecting money in return.

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The complaint has been investigated and resolved to the customer’s satisfaction.

63 comments
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Christinejjk
US
Sep 18, 2012 1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also was scammed! I sent my phone back in May havent hear a wrote since!

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kimmylou
US
Oct 04, 2012 10:14 am EDT

glad i read all these complaints, i was just going to look at their website to see what my phone was worth. glad i didn't . hope things work out better for you .

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Dmahoney45
Atlantic City, US
Dec 31, 2012 5:54 am EST

I was going to send them my old I phone 4 saw these complaints and did a test send I sent a lg Optimus that didn't work but I listed it as an iPhone 4 I put my name and address as special agent Toby McGee 1 federal place nj and my personal phone # ********** I waited a month and asked if they got my phone I was contacted buy phone about my phone they said thank u agent we r in need of iPhones ur check is in the mail thank u sir for keeping America safe glad to helped u out .. I'm not an agent or anyone but I never got a check the number was impossible to call back but I already knew that I'm happy they wasted 5 bucks shipping a hollow phone full of my dogs wormy ### :)-

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mrwhocares
555 main street, US
Apr 05, 2013 1:34 am EDT

hears an idea! request a bag, ship them a rock so they have to pay for shipping!

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dcsincc
US
May 26, 2013 12:50 pm EDT

who in the hell sells their cell phones on line when there are plenty of other options out there. I sold 2 lg esteems and an iphone 3 on cl's for 350.00. this ### site offered me 120.00 for all what a joke.

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BOOBS
BOOBS, US
Jun 19, 2013 2:38 pm EDT

BOOBS

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allendavid45
Dayton, US
Jul 10, 2013 7:19 am EDT

I am in on that class action! allen13david@aol, com i sent them a brand new iphone 4 with a cracked screen 3 months ago. they quoted me $170 i have received nothing! they have bounced me back and forth between them and GUZU.com who they say is the buyer. The first time i emailed them both I recieved almost the exact same form letter back from both companies. Now niether will answer my emails and only GUZU has a phone number to call but all it does is ring. ### and total scam!

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George 1947
Wyalusing, US
Jul 14, 2013 2:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent in an iPhone 4 quoted at $170. I've received $0 after 4 months. I sold to TheWirelessWarehouse. I thought Usell was legit due to the commercials on TV. I'm confinced they're running a scam to collect used phones for resale. Wish they could be stopped. If I has found this list before doing business with them I wouldn't have sent them my phone.

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SycoN8
Laurel, US
Aug 12, 2013 2:49 pm EDT

I'm glad I researched this before sending...I looked threw there website which it has nothing on there and there is nothing stating in a policy that there is no returns or a guarantee that you will get what they quote. So right there was a red flag for me and should be for everyone thinking about this...I will be with anyone who has complaints and scams with these financial terrorists...investigation is what I do for a living and love to watch these scamming ### burn where they stand...nathan.stalzer@yahoo.com

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OLADEEWHO
Kissimmee, US
Dec 28, 2013 2:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I saw USELL.COM advertised on TV and decided to check them out. I'm so glad I did. When I saw all the dishonesty they're involved in, I knew I'd steer clear of them. I hope you have a successful resolution in a class action suit. These complaints are old enough that USELL should already be closed down. I wonder why they haven't been shut down.

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Alex Hamilton
New York, US
Apr 22, 2014 10:40 am EDT

When something sounds too good to be true, they usually (99%) are rubbish!
They use the old phones and sell them abroad, usually a third world country, for almost the face value knowing that Consumer protection doesn't exist in those countries!
They then simply change the name of their scam companies and continue business as usual!
All you need are 5 people to file a Class Action Law Suit! If you are willing to do that, I will file a class action law suit and put them out of Business!

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OLADEEWHO
Kissimmee, US
Apr 22, 2014 4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

For goodness' sake! Why would you keep sending stuff to these people when you see what's happened to the others who sent phones to them. It doesn't make any sense to me that you would think you'd be treated any differently than the other victims. Stop sending phones to them. They can't cheat you if you don't send anything to them. Stop being so gullible! Instead of looking at what you might get, donate to a charity and use it as a tax write off. I had a few phones that I was planning to send to Usell but after I read all the complaints I said "No way". There is something to making informed decisions. "Once bitten, the dog's fault. Twice bitten, your fault".

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Thebopman
Waukesha, US
May 20, 2014 6:55 am EDT

I recently sent in two Motorola cell phones on separate orders and received two checks for the exact amount they indicated for both phones in very good condition. it only took two weeks from when they acknowledged receiving the phones to receive my checks. It's not a scam

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Cooldivide
Amityville, US
Jun 20, 2014 12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They ripped me off too. Reported them to both the FTC and the Attorney General.

Everyone should just request the pre-paid mail in bag that they provide, and then take a big dump in it and mail it to them.

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lyj
Little Rock, US
Aug 27, 2014 7:53 pm EDT

Thank God. I was trying to sell a blackberry and a iphone . Both in flawless(term they use) condition. Told me $4.80 for blackberry and supposedly had no intention of buying I phone. I just started laughing . They must be crazy .I only checked them out to see if their ad on TV was true ...The blackberry is only three years old and the iphone is a year old ...Thank God I read the reviews ...I think I will give them to the armed forces or a domestic program ...You guys and gals need to sue them if what you say is true about your situation..

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TiredOfScammersSpammersEtc
Surprise, US
Sep 26, 2014 9:11 pm EDT

Why don't you just donate them to the armed forces or abused women's networks, or if you need a new phone? Trade it in when new models come out and get $300 off the newest model iPhone or android, etc. If you need cash, sell it on CraigsList, or your older ones at a garage sale, flea market, or donate, as mentioned, above. You'll get a tax write-off, do a good deed, save yourself aggravation and avoid being scammed!

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Don F. H.
West Seneca, US
Jan 07, 2015 8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mailed in a one year old Microsoft cell phone, was promised $148.00. That was last July. Four calls to them, four false promises made to me, and still nothing!

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Kylieanne225
Drexel Hill, US
May 27, 2015 12:38 am EDT

I had sent my phone in around 4/10/15 and they sent me an email stating that they had received my phone. "Note" I had not done anything to the phone before I sent it to them other then like they asked, to wipe it clean. I then waited about a month or so and I had not heard or seen anything in the mail. Then about a week ago I got an email stating that the price the quoted me was now going to be reduced because my phone would not make any calls. That just made no sense to me so i declined the offer and had my phone sent back to me. Well i recieved my phone today 5/26/15 and now there is no SIM card in the phone which is required for the phone to make a call. I did not know there was a SIM card in the iPhone until a week ago when my boss had to switch phones! So now I cant even sell my phone to anyone because it doesn't have the SIM card. I'm pissed

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jackin4beats
US
Sep 09, 2015 1:49 pm EDT

Usell is a rip off don't use them you mine as well throw your phone in the trash because your gonna get the same results been over a month still no check

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Eric Apablasa
US
Nov 09, 2016 7:47 am EST

They sent me a check and it bounced.

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Kellykbs
US
Oct 08, 2019 3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent you my IPad Pro 10.5 you guys received it on the 28th of August You have the iPad for almost a month and you're still checking in I want my money or I'm going to the Better Business Bureau and New York police department this you're Scam I want my iPad back or my money.your choice

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Kb1nyd
US
Oct 12, 2019 7:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sent in a near mint Blackberry Passport phone. It shows they received it two weeks ago. I have sent two emails asking where my payment was and why it was taking so long. No replies, nothing, and they still have my phone. It is a shame they seem to have loads of complaints about them not paying for phones they received. They are thieves!

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Jason05
US
Nov 02, 2019 1:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sold usell.com my samsung edge 7 to them the agreed price was 81.00 they sent me the package to send in the phone it has been over a month and no response from them

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