Vacations Made Easy
Reviews and Complaints

I was wanting tickets to the musical Samson in Branson Missouri so I went to the Sites and Sound theater where the production is performed to purchase tickets. Vacations Made Easy came up as if it were the theater. I called and purchased the tickets using my credit card. It was $145.00 . Immediately we were sent five emails none of which was a legitimate looking receipt. And they were coming from the company not sights and sounds but vacations made easy. They instructed us that we had to go to a separate location to purchase vouchers for our tickets. This was very confusing as I thought I was purchasing from the theater directly. So I looked up the theater and actually found that that was a totally different website I called the theater directly and ask them about the tickets their tickets were $98 instead of $145 for two tickets. I immediately called back the other company (Vacations Made Easy)and said I want to cancel my purchase because 1. I thought I was purchasing them from the theater it's self and I wasn't. 2. I called the theater and they were selling the tickets for $98 as opposed to $145. Only 10 minutes had passed and they told me I could not cancel nor can I get a refund. I asked to talk to a manager and they told me that they could price match and refund the difference. They explained that they would refund my $47 back onto my credit card but it would take a few days to process and then it would take a few weeks on top of that for some nonsensical reason. After two days we have had $600 worth of fraudulent purchases on our credit card. Thankfully our bank called us and they are working on finding the source however I am voicing my complaint about this company regarding their policies.

Booked half day tour for 4 people. Their website confirms you can print the tickets but as soon as you receive the first email you are then told you have to travel to a particular destination to collect the tickets which for me would be a 30 minute drive there and same back. I've not received any order number in my confirmation and the advertised telephone numbers do not work. I've attempted to cancel the transaction with my credit card company but as the money hasn't yet been taken I can't do this. I'm absolutely disgusted that they can get away with this. Have sent an email requesting they cancel the tour and don't debit my credit card... No reply received yet... Please don't use this company

I ordered two tickets for October 17, 2018 Midday Cruise. I picked up the tickets/vouchers the night before at the Vacation Made Easy office. My order number is: 4512258.

The next day when we went to board the ship, we were told that we had been given incorrect vouchers. They should have looked like theater tickets. Vacation Made Easy, also neglected to tell us that the Boat's engine was not working, and we would not be able to leave the dock. My 72 year old cousin. had flown all the way from Norway, and this was her top wish for her visit to the US. Needless to say, we were terribly disappointed. The gentlemen at the ticket office tried to help us, and told us that Vacations Made Easy was supposed to give us a $20.00 refund per ticket. We had two. This has not been received. The order number on the correct ticket is 1129513. I hope you can correct this situation. Thank you. Sincerely, Grete Terjesen

I booked Grand Ole Opry tickets through Vacations Made Easy. I will never use them again because they are a ripoff. Without realizing it, even with their supposed discount, they charged way more per person then if I booked directly with the theater. Their beginning price for our particular seats is $86 and change. The actual price for the seats is $70. With our "senior discount", we paid $81.91 per person. That's a rip off in my book. When I called about a possible adjustment, the only answer I got was, "Our prices are our prices."

Unfortunately, I should have heeded the warnings of the 1 star reviewsI've found. After doing more search when dealing with them, I also discovered 1 star Yelp reviews, scam advisors on Trip Advisors, Complaints on scam report, and 1.5 star rating on the Better Business Bureau with good reason.

Not only are customers able to get better pricing directly through vendors, they won't have to deal with misleading promises, an extremely unfair set of terms and conditions, and a company that abuses consumers. If you have a problem with your order and want a refund, you will be charged 25% of the total price - you are not eligible for a full refund of your purchase, no matter the reason (they will only offer the full price as a gift card to be used on their other over-inflated pricing).

Seats for events do not fit the description - you might make a request while they act as a broker - but this is why they do not offer the ability to choose exact locations (like you would when booking direct). Policies are not lenient in the least. Do not do business with this company, they have an extreme track record of ripping people off.

My husband booked a hotel in Branson, MO for our anniversary. He selected the dates of July 6 & 7, 2018. Processed the payment and reservation. The day before we left he attempted to print the itinerary from the email. No where on the email were the exact details of our reservation, only links to their site. The link took us to their site which showed our order number and "order complete". We could not find the itinerary. When we got to our hotel they said we did not have reservations for those dates, but the 3rd & 4th of July. The room we wanted was no longer available, and we are out $325 because the dates got messed up. Attempted to call customer service for an explanation and they said those were the dates we selected (not true), and there was nothing they would do. I believe the room that we wanted was already booked, and rather than call us they changed the date to the closest available booking. This company has a bad record of dealing with customer issues, and even if we had discovered the error sooner they would not have been willing to help us, given their other bad reviews and BBB complaints.

I stupidly booked a tour in Nashville with VME thinking that they were going to email me the tour vouchers. Instead I have to go to a customer service office to pick up the vouchers which is far from the start of the tour. I am flying into Nashville that morning -- a few hours before the tour itself -- so asked if there was any way they could fax or email the vouchers. They refused and kept citing company policy. I then asked if I could cancel the tickets. Even though I ordered the tickets less than an hour ago and the order, according to their website, is still being processed, I was told I would only get 75% of my money back (which is probably what is being paid to the tour company itself and they are keeping a 25% fee for themselves) or I could get a gift certificate for 100%. I booked through VME thinking that it would be a more consumer-friendly way to book tickets. It was a mistake. I should have booked directly through the tour company itself.

Ordered tickets from Vacation Made Easy and was never told I had to make another special trip to pick up the tickets.
I asked for a refund as soon as I received the email explaining this archaic process.
They declined and said that would not be possible.
Asked to speak to a supervisor and waited on hold for 20 minutes.
Hung up and sucked it up.

DO NOT USE THESE PEOPLE!

Website was unclear regarding show tickets and meal for the Motown Review show in Pigeon Forge, TN. It appeared that a meal was included. When tickets were picked up, they were show only. The price we paid was more than the couple sitting beside us paid for show AND dinner. "Customer Service" provided no satisfaction. I will not ever use this service again.

Called and requested tickets for grand ole opry! Promised center balcony, but ended up with lower level section 1 restricted viewing. Told luck of the draw and no refunds! No adjustments. I was not informed tickets were lottery and never told no refunds. Buyer beware! I paid full price for restricted view tickets. I was told this is all over their web site! But I never used the site, I had received a post card and it did not have that info.

Also, I tried to book hotel, fortunately I looked on gaylord web site and it was $500 less for the 2 nights!

Folks, stay away from this website. They will try to take your money literally for every move you make.
I canceled my booking within one week and according to the information on their website, I couldn't be charged. But they took my money and I called them to figure it out. They were rude to me and absolutely useless. Couldn't explain to me why they charged me, what was the reason of it. They agreed that I didn't break any policies rules, so whats the problem? They didn't know.
Ugh.. What a mess!

Scammers! Seniors, we booked an event in Niagara Falls CA, and we live here in CA. There was no mention of an American exchange rate. Within 24 hours we checked our VISA statement on-line and saw what they did. WAY OVERCHARGED! We called them and finally got through just to be offered a 70% refund or a gift certificate. We wrote once more on the same day and a supervisor called back and offered us the same information. No refund. Now VISA is in the dispute with all the communications. I also called the event and told them what happened and that we wouldn't attend on principle. So disgusting.

Subject: Vacations Made Easy - a shameful Internet site that tricks you.
I would recommend you stay away from the Vacations made Easy. Searching for things to do in Nashville I booked through this site and they charged me 43% higher price than just booking at the venue (charged us $119 for 4 people visiting the Hermitage Center in Nashville and booking direct at the Hermitage center was $68 dollars with our senior discount - senior discount not even an option on the Vacations made easy website) This would have been ok as it was total Eclipse weekend and I wanted to insure we had tickets, but then found out that unbelievably make you travel 10 miles away from the Venue to pick up the tickets at the Vacations Made Easy Office. When I said every ticket broker I had ever used either sent me e-tickets or allowed me to pick the tickets up at the venue the service rep said oh everyone knows about this and is okay with it. When I found all this out and wanted to cancel they would only refund 75% of my money even though I had booked only 3 hours ago. When you are on the web site the link to check out, this 75% refund information is very well hidden as in the attached picture - where in very small print it says. " By placing your order, you agree to our terms of sale". Terms of Sale is a link that you can hardly tell is a link unless you put your cursor over it. Also extremely misleading is the Norton lowest price guarantee. I thought this meant I was getting the best price on tickets but found out as Norton says on their site that if Vacations Made Easy lowers there price for any reason " Rest assured, you’ll always get the best deal available. If a merchant lowers their price within 30 days of purchase, simply let us know and we’ll refund you the difference up to $100". As, P. T. Barnum, founder of the recently defunct Barnum and Bailey's Circus is attributed saying, "There's a sucker born every minute". Shame on company's like Vacations made Easy who suck unsuspecting customers in.

On 08/10/2017, I reserved what I thought were two floor level seats for the Grand Ole Opry for 08/20/2017. Unfortunately, there was a problem with my debit card. The bank was closed, so I called Customer Service and they just said there seemed to be a problem with my card. I requested a cancellation of my order but the representative suggested that she call me back the following day when I could CHOOSE to use a different payment method, have time to contact my bank to find out what the issue was, or to cancel my order. I told her that was ok as long as nothing was done until I spoke with her. Well, early morning the next day, I checked my bank online as always and 106.00 was pending for the tickets. I immediately called Customer Service and was told that Grand Ole Opry tickets were non-refundable. I explained to her about my conversation the previous day with the other representative and she said "yes, I see the notes" but unfortunately Grand Ole Opry reservations are non-refundable. This is so wrong. I was never given a chance to review my seats, I, stupidly, just assumed they would be floor level. and I never gave this company permission to run my debit card the second day.

My husband and I booked a show on-line through Vacations Made Easy for 12/30/16. On our way to Branson, we experienced car trouble and our day was horrible. When we arrived at our hotel, I called them because I was unable to print our tickets. It kept saying we had to go to their office to pick them up. After the day I had had, the last thing I wanted to do was get back into a car and drive somewhere where I didn't know where I was going. I called and asked if we could cancel and they said no not without 48 hours notice. I asked if they could send the tickets to the theater and have us pick up at will call. The lady said no that wasn't possible. I might add that online it says they will send us an email to get our tickets which would lead any reasonable person to think you were printing tickets. What it was was directions to go to pick them up. I paid $92.50 for the Motown Show. The lady at Vacations Made easy kept insisting that I had to go to pick them up. I found out through the hotel that it is a sales pitch for a time share! I told them to keep the tickets and I re-booked them through AllAccess for $40 for the same show. Such a rip off of my money not to mention my time. And...to add insult to injury, when I arrived at the show there were 2 sets of tickets waiting for me. So basically I was lied to when told they couldn't send them to the theater for pick-up. THIS IS A CLASSIC BAIT AND SWITCH! Buyer beware!

The date was August 8, 2016. Tried to purchase tickets on their web site. Web site failed. We exited the site and canceled the online order. Order tickets from Grand Ole Opry directly and got our tickets. Vacations Made easy charged by credit card without my authorization and never sent the tickets. Once I found the mistake they had very stupid, ignorant excuses to tell me about how I was not going to get my $133.31 back. April was the supervisor and she was hateful and was not going to give me my money because the order went through later without my authorization. We argued and all I can say is I am glad I have an education and do not have to work for a RIP OFF COMPANY LIKE VACATIONS MADE EASY! I never got tickets to print. Nothing mattered. RUN DO NOT USE!
I am call the Grand Ole Pry and going to ask them to stop using them as a vendor. I requested a refund not was told no way.

On the reservation (email) from Vacations Made Easy, it stated dinner cruise departs at 7:30 pm. Our 4 person party were enroute driving and received a phone call at 6:50pm from Vacations Made Easy, stating that the cruiseline moved the departure time up to 7 pm. We were about to get off the exit (25) for downtown Cleveland, although it was just about 2 miles, because it was city it was congested we drove erratically. We had to drive in a manner that was aggressive to try to make it at 7 pm because we were told they wouldn't wait. We drove over 2 hours to arrive there on time for boarding at 7 pm for a 7:30pm cruise. As we got to the entrance of the parking lot, 2 gates were locked and closed...We had to push up on the exit gate to get in and drove up as close as we could to the ship so they knew we were there exactly at 7 pm. Apparently the greeters were alarmed that we pulled right up to the dock close to the ship, there were no signs that said no entrance/no parking. After dinner the captain approached the driver of our party stating that "you could have been shot and I could have you arrested when we get back in port. " That just ruined the entire cruise for the celebration we were there for--a teacher getting her master's degree-a long process after 20 years of teaching and a well deserved celebration!

There were four of us. We were sick at our stomachs, worried we would be arrested when we got back in port for entering the parking area the way we had to so we wouldn't be left behind. This was a special occasion.

I made multiple phone calls to Vacations Made Easy and the Nautica Queen Cruiseline asking to be refunded or 4 new tickets issued so that we could have an enjoyable experience free from anxiety or being sick at our stomachs upon arrival into port. Nautica Queen states that Vacations Made Easy had the time wrong and they informed them of that-just a short time before the dinner cruise was leaving--- 7:30 pm departure is only on Fridays and Saturdays, Monday-Thursdays was 7:00pm, and that it had always been that way. Nautica Queen states they won't refund it because it wasn't their fault that Vacations Made Easy told me wrong...Vacations Made Easy tell me they understand that the short notice of the time change wasn't their fault because the Nautica Queen had just informed them. Neither Vacations Made Easy or Nautica Queen is taking responsibility for this error and the fact that we spent $180 for an experience that was ruined by anxiety trying to get there on time-due to their error and then later by the threats we could have been shot upon arrival and arrested after we get back into port...I feel we should have a better experience for $180--free from anxiety and threats...I would like to be refunded the full amount or given 4 tickets for dinner for a later date.

Horrible company. I booked a 2 bedroom lake front condo in March for a vacation in June. I drove eight hours with two small children only to find out that they put me in a two bedroom golf resort. The voucher clearly stated 2 bedroom at Majestic lake front condo. The staff were rude, very unhelpful, and like to blame the customer. You can tell how awful they are by the responses to the complaints on this board telling people to grow a brain, calling them naive and idiots. Horrible horrible horrible company. Do not fall victim. Worse experience ever in 15 years of traveling.