Vessos’s earns a 2.0-star rating from 8 reviews, showing that the majority of customers are somewhat dissatisfied with purchases.
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never received shirt!
I ordered a Christmas shirt that I needed for this weekend before Thanksgiving, I still have yet to receive the shirt and when I contacted customer service about this they sent me a generic email every single time (same email ALL THREE TIMES) I've asked them for a refund on multiple occasions as they do not provide a tracking number when they give you free shipping, which they do not mention when you purchase the item... They also did not mention that the item will be shipping from China. I highly recommend that nobody purchase from this company and that they be reported to the Better Business Bureau. Terrible terrible terrible customer service, worse online shopping experience I've ever had in my entire life! I will never buy from them again and I will not recommend anybody to this company.
duplicate order
I just placed an order with Bellelily for 2 bikinis on Wednesday morning May 31st just before 9:00am eastern time. I clicked on place order and nothing happened. So I clicked on place order again and I received a message that I had placed a duplicate order and I needed to contact customer service at this site.
Allen Reid
4417 SW 34th ter
Dania Beach, FL. 33312
[protected]@hotmail.com
Please cancel the second order which is a duplicate of the 1st order.
Error Tips!
Duplicate Transaction!
Solutions:
Please contact service@vessos.com
Billing Address
Allen Reid
4417 SW 34th Ter
Dania Beach, Florida 33312 United States
[protected]
Order Summary
Subtotal:
$21.68
Shipping Fee:
+$0.00
Grand Total:
$21.68
Payment Information
Card Number:*
order of 3 clothing items not received
With regards to Order number: [protected]. Received an email confirmation that payment was received on 17/7/16 however the product of 3 clothing items has not been received. I still have this email if required to forward . Payment of AUS $40.72 was made. I would request a refund for this please.
Vicki Dredge
PO Box 5212
Gladstone Qld 4680
Australia
Is Vessos Legit?
Vessos earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding Vessos.
Based on our evaluation, Vessos has resolved only 25% of 8 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.
There was some difficulty in evaluating or examining the information or data present on the vessos.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.
Exercise caution when using vessos.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
Vessos protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Vessos. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Vessos. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- A long registered date for vessos.com can be seen as a positive aspect for Vessos as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
- The age of Vessos's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
order not received!
I ordered some items at the start of August. I decided to try to track my items (which i had paid extra to do so), but find that the page and the Vessos website has closed down! I have just read through many terrible reviews and am now worried i won't receive my items! After trying to send an email to [protected]@vessos.com, it bounced back, and am unable to contact them in any way, which is why i resorted to this website!
Order number:[protected]
bad clothing product
Do not order from Vesso . you will not receive the right sizes and they clothing is trash. And they do not have a great return policy nor do they want the trash clothing back ... You are stuck with these items. The website does not even have a phone number nor a address
the most disappointing experience ever!
I was very disappointed with the quality of the dress and wanted to return it back but they said that they do not accept returns! Material was not the same as it was described and item did not look like picture.
I'm only glad that it was not a very expensive dress otherwise I would be very angry.
I did not like Vessos customer service, they were not helpful at all and I ended up stuck with a dress I would never wear. This was the most disappointing online shopping experience ever!
Replied
junk quality!
Terrible experience! I have ordered a swimsuit for a trip but it did not show up on time and I received it only after I cam back from my trip. Quality was terrible and size was also way to small. Vessos customer service did not help me with my issue and they told me to keep the swimsuit because shipping back would be way too expensive.
They refused to give me even a partial refund. So literally I was stuck with a piece of junk I could not even wear!
The complaint has been investigated and resolved to the customer's satisfaction.
Normally the parcel will take 10-20 days for delivery if you choose the free shipping, and there might be delayed little as the custom clearance.
If there is nay problem on this item please offer some pictures for showing it. Once you contact us we will check and provide the solution for you.
Hi Would like to ask a question about my order, when the rest of the order would be shipped because I've paid for full order and was only partly shipped, But I can not get the contact page. I just want to know where my package is at as far as shipping the rest of my order.. I have had no emails or any news about my order. Thank You!
Marisa
P.S. My order no. is [protected]
Replied
the worst experience i've ever had!
Vessos is terrible and I really hate this site and I do regret that I've ordered something from them. I have ordered three items and when I checked my mail I noticed there were three tracking numbers! Contacted Vessos and asked what was going on and found out that they shipped my entire order in three separate packages! My order was placed about five months ago and I received the first package after a month, the second came after three months and I'm still waiting for the third one. Contacting customer support got me nowhere and they have no idea where the third package is and when will it arrive. Not to mention that I was super disappointed with the quality of the two items that I have already received. Stay away!
The complaint has been investigated and resolved to the customer's satisfaction.
Please offer your order number to service@vessos.com for details. We will check and provide the solution for you.
Waiting for your reply.
I ordered a dress in July and still have not received the item. I`ve emailed several times, but no one has contacted me. I`m contacting paypal to get my money back. This place is a total scam.
I would appreciate it if my money was put back on my card seeing how I never recieved my item from 8/5/2016. Better business bureau has been called on this fraud .
I placed a large order, right after the order ships, I find out they are getting sued for copyright infringement, I can't track my order there is noone to call to find out about the order, my order never arrives. I am at a loss
i have tried repeatedly to access your website to track order #[protected] but it sends me to a legal action page regarding vessos. are you going out of business? i want a refund if this is the case. please advise quickly.
I ordered 2 Tops they arrived totally diffrent to what i ordered have tried many times to contact Vessos my emails keep comming back then one might go through and they offered me 10% off No i want the products i ordered Terrible customer service will never order off them again still waiting for there reply pity i hadnt read this before i ordered, Janene Reciept no [protected]
Vessos Reviews 0
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Overview of Vessos complaint handling
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Vessos Contacts
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Vessos phone numbers+86 185 6666 8078+86 185 6666 8078Click up if you have successfully reached Vessos by calling +86 185 6666 8078 phone number 31 31 users reported that they have successfully reached Vessos by calling +86 185 6666 8078 phone number Click down if you have unsuccessfully reached Vessos by calling +86 185 6666 8078 phone number 11 11 users reported that they have UNsuccessfully reached Vessos by calling +86 185 6666 8078 phone number
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Vessos emailsservice@vessos.com100%Confidence score: 100%Support
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Vessos addressGuangdong, Shenzhen, China
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Vessos social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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