Vida
Reviews and Complaints

I gotta say, I was pretty impressed with Shopvida.com. It was super easy to navigate and order from, and the selection of face masks was pretty impressive. I mean, I've been scouring the internet for unique patterns and designs, and this site definitely delivered. The quality of the masks was also top-notch. They covered more of my face than other cloth masks I've tried, and the insertable filters were a nice touch.

Now, I will say that the shipping time was a bit of a bummer. It took a whole month for my order to arrive, which was a bit longer than I was expecting. But hey, if you're not in a rush, then I'd definitely recommend giving this site a shot. The product itself was definitely worth the wait.

All in all, I'm pretty happy with my purchase from Shopvida.com. The site was easy to use, the selection was great, and the quality was top-notch. Sure, the shipping time was a bit of a drag, but I'd still recommend this site to anyone looking for unique face masks.

This company, VIDA, is a total disgrace. They are selling fake products and lying about them on their website. I've seen so many people complain about them and it's just not right. They changed their product description after people started calling them out, but they didn't even have the decency to tell their customers. And if you try to get a refund or return, they won't help you at all. You'll have to go through your bank and file a chargeback. It's just ridiculous.

I found some reviews on the Better Business Bureau website and they are not good. People are saying that VIDA is a scam and that they are selling counterfeit products. They also say that VIDA is misrepresenting their products on their website. It's just not right. People are spending their hard-earned money on these products and they deserve to get what they paid for.

I also found an article on NBC News that talks about VIDA. The article says that VIDA is selling fake products and that they are not being honest with their customers. It's just not right. People deserve to know what they are buying and they deserve to get what they paid for.

Overall, I would not recommend buying anything from VIDA. They are a dishonest company and they don't care about their customers. If you want to buy something, go somewhere else. Don't waste your time and money on this company.

I will not be ordering face masks from ShopVida again and will let everyone I know how shady and misleading they are and how their KN95 masks are total c*** I bought KN95 kid masks. First of all, they were several weeks delayed in sending the masks. It was only after I submitted an inquiry on the status of shipment that they sent them. After the inquiry same day I got a notification it was being shipped out. So I'm thinking they probably would have never shipped if I didn't ask. The product I ended up receiving was M95C, not the product I ordered. When I reached to them, they kept saying they stand by their product, we have high demand and low supply, what they sent were good masks. After refusing to give me a refund and much back and forth, they finally agreed to send me the product I ordered, However, both products ***. About 1 in 5 break the first time they are used. That's a lot of money wasted on a product that can't even last 10 seconds. I don't recommend this company nor their products to anyone.

Like many of those who have already submitted review, my wife and I placed three orders in July (7/9), August (8/19) and one on September 1st for KN95s. For all of the orders we paid for KN95 masks for our child. The product received for each of these orders was M95C masks without any explanation from the company.When we contacted the company, we were told that they had updated customers via their blog that KN95 masks were to be replaced with M95Cs. On their blog there is one post about this on 8/31. Two of the three orders placed (7/9, 8/19) were purchased before they were notifying customers about a change in their product and all three receipts reference *** Registered KN95 Masks".As of today, I have requested a full refund for all three orders Viva, but the issue has yet to be resolved. It is reprehensible that a company that purports to operate as social good enterprise is selling parents KN95 childrens masks to protect their children during a pandemic and once parents have paid for these they are shipping customers MC95 masks, which have no known verified protection and refusing to honor the original advertised purchase.

We ordered from Vida after reading the reviews on how well the masks fit kids, and it was a *** company. We ordered our masks on 8/2 for a trip on 8/29. Their website said orders ship out in 1 - 5 business days, but may be delayed due to *** Covid shipping delays. The day after we ordered the masks, the status on our order was updated to "Your item in in our Warehouse and we are working on shipping it out." After not receiving an update by 8/10 we e-mailed (only support option) the company and were told to give them to the end of the week and they would ship them out. After not getting a status change we e-mailed again on 8/14. On 8/16 they told us they are waiting for an estimated shipping date from the warehouse team. We are very frustrated with the lack of transparency. Either they don't have the product to ship and are just saying its sitting in the warehouse, or they are so disorganized they can't ship their product promptly and their own teams cannot communicate. If they didn't have the product to send, they shouldn't have let us order. We are now unable to get product from anywhere else in time for our trip, and Vida has done nothing to help us.

Buyer beware! I, like everyone else, wish I had read the reviews on the ComplaintsBoard.com website before purchasing kids masks from Vida. I ordered 10 masks on 8/9 so my little one would have a mask for school. When I ordered the website said the masks would ship in *** days and almost 4 weeks later the masks had not shipped. I emailed to cancel the order and the agent, ***, said my shipment was caught up and back ordered. She offered to cancel my order and send me another kind of mask and I refused the order. I told her I wanted a refund. No answer, but suddenly a shipping label was created as soon I wanted a refund. Then the agent emailed and said she couldnt cancel because a shipping label was already created. Total scam. All of a sudden they could produce my order out of thin air. I received the item and it is not what I ordered off the website. It is a different design but looks similar so I do not know if they sent me the knock off or what this mask is! It is advertised as fitting children over 3, but it is big on my 8 year old! Poor quality, not breathable at all. Within an hour of wearing it, the ear loop snapped off and he said it was a terrible mask. It is cheaply made and poorly put together. This company is clearly scamming people or at best has very amateur bussiness practices. I would like a full refund from the defective item you shipped me and would love to ship the masks back to you. FULL REFUND. Order #

I think it's important to realize several things about VIDA. 1 - Their "KN95" masks are said to offer KN95 protection. They are NOT KN95 masks, *** considers any mask advertised at KN95 equivalent to be fraudulent, which is the case with VIDA.2 - VIDA lists the masks as *** registered/listed. That means the *** is aware of the product. It does not mean the masks are *** approved in any way, shape, or form. 3 - There are many "reviews" on the VIDA website, but these are either curated from elsewhere or false. If you notice, the VIDA website does not allow consumers to leave their own reviews. There is no place to add a review or a rating; therefore, all their ratings are 5 stars and all their reviews are positive. Clearly, by reading the ComplaintsBoard.com reviews, this is not the true opinion of their customers.4 - Legitimate KN95 masks made after July 1 are to be stamped with GB2626-2019. VIDA masks have no stamping or identification of any kind.4 - VIDA does not accept returns. I ordered masks before I realized all of this, and I am not able to return them. VIDA suggests that unwanted masks be donated, but I would never donate fraudulently advertised and potentially inefficient masks to someone who would then think they are protecting themselves or others. They are going in the trash, and I am out a significant amount of money. Of course this is my fault for not researching these masks more clearly, but I believe that VIDA is intentionally misleading its customers while also not allowing for honest reviews or ratings to make this information evident on their website.

In preparation for going back to the office on 9/20 and hopefully keep the Delta variant at bay, I ordered, what the business claims *** Registered 4-ply mask black, 20 pcs. and a 5-pack classic regular cotton mask, 99% filtration on 9/5. The 4-ply masks arrived on 9/10. Product and the 5-day delivery date were fine and I was initially impressed. I reached out to VIDA with regard to the 5-pack cloth masks on 9/14 and was informed that fulfillment time was 10 15 business days. The 5-pack cotton masks were received yesterday, 9/24. The pack came with 5 pieces of masks, individually wrapped in different size and designed recycling plastic bags. It did not have a packing slip but there was a ripped Vida labeled cardboard that had the following instructions: Place your filter inside this sleeve and slide the sleeve into the mask pocket with the filter side in first.Once the sleeve is all the way in, hold the filter I place by pinching on the filter from outside the mask.Secure the filter in place inside the mask while pulling the sleeve out of the pocket.There were no sleeves enclosed. And more importantly, after inspecting the masks, for what was advertised as 99% filtration, 100 cotton, and cost $45 ($9 a piece ?) the masks material was very thin. And even with the likewise thin filtration pads, I doubt that it would offer the 99% filtration the masks are advertised for. It is sad that I was originally thrilled to have placed an order for what seems to be a promising product that would help me feel comfortable and protected going back to work in person to now sharing - hoping to warn other consumers - for what is something that could be called simply a rip off.

I ordered several items on August 1. I submitted my first customer request about what I thought was slightly misleading promotional text on their website on August 2. Specifically, when shopping on their website I did not see any text on the promo offers that you can only use one coupon code OR one promotional offer such as buy any reusable mask set and get a free filter insert set or get a free melange mask for certain orders...so I was able to use a coupon code only which was fine and they shipped all the items EXCEPT the kids kn95 mask that I most wanted promptly and the quality of the items received was good. I submitted my second request about child kn95 mask not shipped on August 14 and on August *** progress and they refused to provide an estimated ship date and as of today Saturday 8/21 it still says the child kn95 sorbet 20 set mask is sitting in warehouse not shipped. At this point school has started and child has the reusable cloth masks from this company to use but not the kn95 masks. I would urge them to update the website text to give a realistic time frame for when customers may receive the kn95 child masks if it is going to take 4-6 weeks or something like that then just be HONEST SO PEOPLE CAN PLAN ACCORDINGLY. I know companies do not have to reply to these reviews but I am hoping they will accept the input. Also if this company may have logistics/shipping difficulties then why not pair up with amazon or Zulily or some other larger company to provide this much needed product timely? I do not agree with completely bashing companies that are trying to provide a quality product in high demand but also some simple edits to website text would clarify expectations and also they should be able to give some kind of estimate time frame for shipping for items sitting in warehouse and already ordered...

I placed an order for kids kn95 masks for my 10 year old daughter. The company sent the wrong masks. They responded to my email and said they would ship the correct masks on Monday, August 9th. I have not received the shipment. When I check the tracking information it shows they have not shipped as of August 23rd. I have contacted the company via email 4 times to inquire about my order and they have yet to respond. I would like the masks that I ordered and the company to respond to me, or at the very least a refund of the purchase price.

I ordered 30 KN95 children's masks from VIDA. They sent 30 masks which were not labeled other than with a made in USA label. These are not KN95 masks, and they are not safe for my grandchildren. No specifications were sent for the masks. I don't know who manufactured them, what materials they contain, what their filtration rating is. I notified them of the problem by e-mail three times. They said they would reply within 24 hours but they did not reply to any of the e-mail requests. The K95 masks are currently backordered. If they substitute, they should at least send K94 masks for children that are legitimate not one without specifications and any type of label.

I placed an order for kid masks on August 5th and there was no indication that the product was going to be delayed. I received an email on August 28th telling me I could track my order, but when I click the link, it provided no information. I then started noticing that I was receiving emails advertising that the same masks I ordered were back in stock and shipping in 3-5 days, so I emailed asking where my masks were if they are now available. I have sent 3 emails since September 16th with no response. On my last email on September 18th, I just said I wanted a refund because I was not getting any response. I still have not received any response from them. The masks I ordered were $41.05.

I purchased the 30-pack of *** Registered KN95 mask in the color Daisy on 08/10 (Order #***) from Vida. When purchased, this material stated it was in stock - but to expect the order to ship within *** business days. It's been stuck on "Your item is at our *** working on shipping it out" for about (2) weeks. Their shipping update says that orders that placed Aug. *** are shipping on time - but now they don't have an idea on when we will receive our orders? They immediately take our ***'t provide any way to contact them except via email, don't respond in a timely manner - aside from the generic statement they issue on their website. I asked them to cancel my order and they haven't responded. I want to cancel my order and want a refund; I even paid for next day shipping.

On August 10th I purchased kids and adult KN95 masks for $156.94. I received "M95c" and M95i" masks. The company says they are comparable but I purchased KN95s and that is what is on the receipt. M95s are not common masks (it appears to be a marketing ploy for a supposed USA made paper mask) and are therefore, not comparable. There are numerous online articles and complaints, even on *** about this company's bait and switch practices. I purchased KN95s. I would not have purchased these M95 products. They've spent a lot of money on their website justifying the switch but I did not order these and do not want them. I want a refund. I've already reached out to them once and gotten no resolution. I responded again. This is unacceptable and misleading business practices.https://www.google.com/amp/s/www.nbcnews.com/news/amp/ncna1259013

Placed order on 8/1.Order no. *** This is for 10 protective masks (black) for $83.89 including tax and shipping .I never received my order and no attempt was made to remedy this.These masks were ordered for my son to wear in college. These are the only masks that fit him well and he wears comfortably.I sent 3 message to their help system : aug 18th, aug 21, and Sept 4th. On Aug 18th and aug 21st they said the masks were on their way.On sept 4, they sent me a message saying to expect the order on Aug 9th, which makes no sense being that its September now.I asked them to send another order ASAP. I received no response . Their help system says to expect answers in 24 hours.To remedy the situation, I would like my order sent federal express to receive as soon as possible since my soon leaves very soon for college.Thank you *** Mates

I placed an order from VIDA masks on 8/4. I ordered 4 packages of masks a total of 139.27$. The products were listed as in stock and ready to ship within 1-3 days from purchase. It is now well over three weeks and NO MASKS. I have contacted the company NUMEROUS times asking for an update and whereabouts of my order. Most times the emails go unanswered, and every once in a blue moon I get an email with an excuse,. I have also asked many times just to be refunded, no response. I have even called the company in *** CA. They never answer and I have left numerous messages asking the whereabouts and now a refund. No calls back.I am so extremely upset as I placed this order for my children to wear back to school. This company is MISLEADING AND A FRAUD. They took my money and have since disappeared. All I want bow is my 139.27$ back and to never deal with this company again. Please help.

On the 26th August , I purchased two packs of 50 childrens masks from Vida. They advertised these as *** registered KN95 masks on both the website and the confirmation email. When I received the masks, they were marked with M95C. I contacted VIDA to request clarification and they offered to replace the masks with another masks they claimed to be equivalent, but not, a KN95 masks. Ive now sent over 30 messages to VIDA and received only answers designed to put me off responding and linking to a registered product with the *** for an M95i mask. Meanwhile, VIDA continue to falsely advertise their masks as KN95 and reference the *** frequently, although they have now slightly altered the wording to try and technically cover themselves for not actually being KN95s. For most people buying these without research however, this is very misleading. VIDA refuse to refund my order or acknowledge that they cannot send me the KN95 masks I ordered.

I ordered $86.34 worth of childrens KN95 face masks on August 14th. They stated the items would ship in 10 to 15 business days. Today is the 15th business day and I received a generic email saying that all orders are delayed. I have contacted the company three times inquiring about when my order would ship. The first time I contacted them I stated that my son begins preschool on 9/8 and would like to have my money back to purchase elsewhere if the order cannot arrive by then. They told me that they allow 10 to 15 business for the warehouse to pack and label the order. They also told me they wont give me my money back because they have a one hour cancellation window. I have since contacted them twice regarding the status of the order and they do not respond to me even though it says they will respond within 24 hours. I feel like I am being scammed and want my money back. They can keep their masks. I want to purchase masks for my son from a more trustworthy business.

To keep our unvaccinated kids safe in school we ordered *** registered KN95s masks from Vida. We paid for overnight shipping.Three weeks later we opened a package of M95s masks, not the KN95's I had ordered. When I asked to return for a refund, I was told the M95s and KN95s are 'functionally the same.' When I researched this claim, I found *** reported 'VIDA published these tests on its site. Regardless, medical experts we spoke to said theyve never heard of the M95 mask and none could confirm to us that theyre interchangeable with KN95 masks.' https://www.nbcnews.com/shopping/wellness/best-kn95-face-masks-n1259013#anchor-WhatisaKN95mask This is fraud. Worse, it endangers children. I want them to be held accountable and a full refund.Kids *** registered K95 masks 08/09. order number is *** Subtotal: $140.00 *** COUNTY TAX: $0.35 *** CO LOCAL TAX SL: $1.40 *** TAX: $8.40 LOS ANGELES COUNTY DISTRICT TAX SP: $3.15 Shipping: $25.00 Total: $178.30

On 8/3, I placed an order for a 20-pack of *** Registered KN95 masks for a total of $67.68. When I placed the order, it said "In Stock - Usually ships out in 5 - 7 business days." A few weeks later, on 8/18, I emailed VIDA asking for the status of my order. I received no response. I sent another email asking for an update on 8/22 that said if I don't hear anything soon I would like to cancel the order. At that point, I looked the order up on VIDA's order tracker (https://shopvida.com/pages/order-tracker). I entered my email address *** plus the order # ***. The order status said "The item is at our warehouse and we're working on shipping it out." Earlier today (8/24), I emailed VIDA asking to cancel my order, as I haven't had any communication with the company since placing the order on 8/3, and I'd like to buy masks from a different company. I haven't heard from VIDA, and I would really appreciate support in getting a full refund of $67.68.