Videogame911
Reviews and Complaints

I gotta say, my experience with Videogame911 was a real bummer. I was trying to get my PS3 fixed up, and I thought these guys would be the ones to do it. But boy was I wrong. I sent it in once, and when it came back, it still wasn't working. So I sent it in again, and guess what? Still not working. What a waste of money on the repairs and shipping.

I was starting to get really frustrated with these guys. They kept telling me it was my data that was the problem, but I wasn't buying it. Finally, I decided to take it to another technician, and they told me that it wasn't even repairable! Can you believe that? I was so mad that I wasted all that time and money with Videogame911.

Honestly, I wouldn't recommend these guys to anyone. They just don't seem to know what they're doing. Save yourself the trouble and find someone else to fix your gaming console.

So, I was stuck in quarantine with my broken PS4 and I was really bummed out. I searched high and low for a place to fix it, but everything was either too expensive or took too long. That's when I stumbled upon Videogame911 and boy, was I impressed! Their prices were totally reasonable and I was blown away by how quickly they fixed my console.

I shipped my PS4 to them on a Tuesday and I had it back in my hands, working perfectly, by Saturday. I couldn't believe it! I was so relieved to have my console back and I was really impressed with the quality of their work. These guys really know what they're doing.

Overall, I would definitely recommend Videogame911 to anyone who needs their console fixed. They're fast, affordable, and they do great work. I'm so glad I found them and I'll definitely be using their services again in the future. Thanks, Videogame911!

This place is the bomb! I take all my gadgets here and these dudes always keep me in the loop about what's going on with my stuff. I never gotta stress about my old gaming systems just sitting there, gathering dust, 'cause I know these guys will get 'em working again in no time and for a sweet deal. I totally recommend this joint.

This company is pretty awesome. They shipped my stuff real quick and they answered my questions fast too. I had some problems with my order, but they were real clear about what was going on and they even called me to make sure I knew what was up. These folks are real nice and they don't charge too much either. Fixing your system can be a real pain in the butt, but they do their best to make sure you're taken care of. If your system is giving you trouble, you can trust these guys.

I done bought the prepaid protection plan from Videogame911 and let me tell ya, it was a real mess. The first tracking number they give me was all messed up and belonged to some other dude's order. The second one was supposed to be legit, but when I checked with the post office, they said they never even sent the package. I waited and waited for like 9 whole days and still no package. So, I finally got fed up and told them I wanted my money back. But, they straight up refused to give me a refund, saying they already sent the prepay package. Like, come on now, that's just shady. But, get this, as soon as I asked for my money back at 11 in the morning, the post office suddenly received the prepay package at noon that same day. Like, what a coincidence, right? Their customer service was just plain terrible, the worst I've ever seen. Stay away from these guys, they ain't worth the trouble.

I had a problem with my PS4's HDMI port and I thought I'd try out Videogame911. They really knew what they were talking about and it was great working with them. They were really good at communicating with me and answering all my questions. They explained everything really well and their prices were really fair. They fixed my console really quickly and I was back to gaming in no time. If you need your console fixed, I definitely recommend Videogame911.

Videogame911 is the real deal when it comes to fixing your favorite gaming consoles. They specialize in repairing the most popular gaming consoles out there, so you can rest assured that they know what they're doing. Whether you need your Xbox 360, PS3, Nintendo Wii, or any popular handhelds like the Nintendo DSI fixed, they've got you covered.

The best part is that they can handle any amount of orders you may have. So, if you're a gaming enthusiast with a lot of consoles that need fixing, you don't have to worry about finding multiple repair shops. Videogame911 can handle it all.

Videogame911 is a subsidiary of Anthony Edward Unlimited LLC, a New Jersey-based computer and electronics retailer. They've been around since 1996, so you know they have the experience to back up their claims.

Their repair technicians are highly-trained and provide expert video game diagnosis and repair services. You can trust that they'll take care of your console and get it back to you in top shape.

If you're in the Denville, NJ area, you can find them at 411 East Main Street. But even if you're not in the area, you can still take advantage of their services by visiting their website, videogame911.com.

Overall, if you're looking for a reliable and trustworthy video game console repair service, look no further than Videogame911. They have the expertise, experience, and dedication to get your console back up and running in no time.

This company is a total scam! I cannot stress enough how important it is for you to beware and not send your PS3 console to this company. They advertise that they can fix YLOD and other issues, but let me tell you, they cannot! I have sent over three consoles already, each with a different issue from disc drive to YLOD, and they could not fix anything at all! It's a complete waste of time and money.

After weeks of having the console, they will message you saying they cannot fix it and still charge you $30.00! It's outrageous! I highly recommend using Estarland for your repair needs instead. Videogame911 needs to be shut down for all the scams and robbing people! Their technicians are grade A idiots!

On top of that, they ship items back poorly, and if they get damaged, they make you contact UPS, although UPS is not the negligent party that doesn't put proper packaging material! It's a total mess dealing with this company.

Again, do not use this company for your PS3 or any console repairs! I highly recommend Estarland.com! They know what they are doing and will not scam you out of your hard-earned money. Save yourself the headache and go with a reputable company like Estarland.

Videogame911 is the real deal when it comes to video game console repair. They are definitely one of the best companies out there that can fix your gaming consoles. I had an amazing experience with them and I would like to share some of the best parts of my experience.

Firstly, their customer service is top-notch. I was really impressed with their website interface which allows you to send messages to your designated technician at any time. I had a few inquiries and they were answered promptly and completely. It's really great to be able to communicate with a real human being and not just receive computerized responses. This is definitely a great quality for online companies.

Secondly, their repair quality is fantastic. I sent in my son's 3DS and was a bit worried about how long it would take to get it back. However, I was pleasantly surprised. After sending my device in, I received a fair quote and completed my purchase. My console was immediately set for repair and within just 2 days of sending it in, I received a masterfully repaired product back. I had no complaints at all on the repair quality end.

Overall, I highly recommend Videogame911 for your console repair needs. Their great communication system allows you to contact a real human being at any time. This is definitely a plus for me as I like to know what's going on with my device. Their expert repair work and efficiency are also top-notch. I couldn't be happier with my experience with Videogame911. They are definitely the best choice for your console's repair.

So, I had a bit of a mishap with my Pikachu 2DS XL. I dropped it and the top screen went completely black. I was devastated because I played it every day and it was suddenly gone in an instant. I searched high and low for a place to get it repaired, but it was tough because you can't buy them for a reasonable price new anymore. That's when I stumbled upon Video Game 911 online and saw the good reviews. I decided to ship my precious baby to them all the way from Michigan to New Jersey.

I was so anxious the whole time, fearing the worst and regretting not trying to find a more local place. The fear of them stealing my money and my DS was at the forefront of my mind the entire time. When I looked up the tracking number and saw that my package was delivered two days prior, I was scared that my fears were right since I got no email update from them whatsoever. Trying to keep my hopes up, I messaged them and they promptly responded an hour later that it was going to be under diagnostics that day.

I didn't want to message anything further just in case they got annoyed and made me wait even longer, or worse (I'm just an anxious and paranoid person, they didn't really do anything to warrant these fears of mine)! I shipped it on Sep 11th, and got the notification that the analysis was complete on the 19th. After I made my payment that night, I got an email notification that it was being worked on the following morning. Finally, on the 23rd, I got my DS back, and I am so relieved and happy!

It might sound silly, but this thing really means a lot to me, and I am so happy that they were able to fix it with only minimal dents on the front edges (I assume it was from taking the dang thing apart). The stylus had also been kinda loose in the storage slot, and I forgot to take it out before I shipped it, and was happy to see it was still in there and didn't get lost.

In retrospect, for the sake of my own sanity, I probably should have looked for a repair place locally, but even after all that stress, I am so happy with how it turned out, even though I am now out 140 sum dollars, which I would have had to spend that to repair it anyway so I'm glad it went to some knowledgeable people. In the future, I plan on sending my old Game Boy Advance SP and my Playstation 2 to them for repairs once I have the cash (I am also not apparently as emotionally attached to those items as I am to my Pikachu 2DS XL) because they are certainly a reliable company that can fix them.

Also, can women's pants just have bigger pockets, please? None of this would have happened if that was just a thing.