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Vimergy
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1.7 6 Complaints
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Vimergy Complaints 6

ComplaintsBoard
V
3:49 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bought our first ever MSM product. It was 1 bottle of $50 Vimergy MSM brand recently. For 5 days an active senior not on any supplements or medications took your product and her blood pressure increased to stage one, with palpitations and sleep remarkably disturbed. We asked our very seasoned natural healer however she was in a recent accident and...

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ComplaintsBoard
K
9:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Vimergy Product undelivered

I ordered the product as shown in the attachment. This address is correct.

EDHL, the carrier, advised 16 August 2023 that the address is wrong and asked me to contact merchants. (Attachment).

Your customer agent ask me instead of yourself to contact carrier to correct the address (attachment).

I told the agent the merchant need to contact the carrier to correct the address. I couldn't do it. (Attachment).

PLS act on it before the parcel returns to you.

Desired outcome: Contact the carrier immediately to correct the address and ask for redelivery.

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Update by KK Mai
Sep 05, 2023 8:30 am EDT

I have received today the product reshipped by Jillian, the customer officer of Vimergy. Thank you.

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ComplaintsBoard
S
12:23 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vimergy Shipping and Customer Service

I placed an order on Saturday, July 17th at 8:31am. I paid extra for expedited shipping that states it will be delivered within 2-3 business days of shipment. On July 17th at 5:56pm I received an email stating it shipped.

Here I am, Tuesday, July 25th, and still haven’t received my order. I have emailed Vimergy twice, once on Friday, July 21 at 6:19am and again yesterday, July 24, at 7:18pm. I have not received any response. The package tracking says it will be delivered today. I sure do hope so.

Vimergy use to always respond to emails and be very helpful. It seems that has changed. Products are good but be ready to wait for them to get it together and ship it to you.

Desired outcome: For Vimergy to contact me, refunding or crediting the expedited shipping and ensuring I do get the delivery. To act like they have some dignity.

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Resolved

I ended up calling Customer Service and they were indeed very helpful. The lady I spoke with is requesting to management that my shipping charges be refunded and apologized for not responding to my emails. All is well.

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Is Vimergy Legit?

Vimergy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Vimergy to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Vimergy is known for their high standards and safety. If you're thinking about dealing with Vimergy, it's wise to check how they handle complaints.

We found clear and detailed contact information for Vimergy. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vimergy has claimed the domain name for vimergy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Vimergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vimergy as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Vimergy have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Vimergy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Vimergy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Vimergy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Vimergy has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Vimergy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
3:26 pm EDT

Vimergy Great company! Horrible customer service team.

On June 12, 2023, at 6:16 PM I had some trouble placing an order. I was charged $102.00 for my order but never received an email confirmation.

Initially when placing my order everything seemed to be going fine until a message appeared under payment details at checkout that stated “zip code does not match billing address,” but yet a charge from Vimergy in the amount of $102.00 appeared in my transaction history.

I sent out several emails to customer service and also reached out via phone about this issue but got nowhere with the supervisor. I just want to point out that although there were multiple attempts that failed to process, my debit card was still charged more than once which doesn’t make any sense.

When placing an order, if for whatever reason a customer continues to fill out their information incorrectly, your system should not allow a payment to go through until all information is accurate. Orders should be declined until billing and shipping information is correct.

An error like this can affect many customers who are struggling with financial issues and have no choice but to wait for the charge to drop from their bank account due to not having enough money to place their order again. If the online order is getting declined and the customer can't figure out why, at least their is no possibility of being charged.

I would also like to mention that I was putting the correct shipping information, but mistakenly forgot to fill out the billing information field. I do hope Vimergy looks into this matter a bit more.

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J
Joysmarz
Murfreesboro, US
Oct 30, 2023 9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

China has better customer service. They say to contact them if you have a problem or concern, so that they belittle you and then ignore you. Brilliant business plan for success. Great products, superior mission, customer service single-handedly destroying the company.

ComplaintsBoard
J
4:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vimergy Cancelled order

First of all, I love your products! It has made a great improvement on my health.

Originally, I tried to reschedule subscriptions without success, and made an error, it’s hard to keep track of them. I then immediately cancelled my subscription for 2282417 on November 18, 2022. I then received an e-mail r/t to my above order that Vimergy cancelled it. Then I receive an e-mail on November 21, 2022 from Vimergy that the above cancelled order is being shipped. I called Vimergy this am Nov 22, 2022 and was informed that the order is being processed for shipment and I have to pay. I already spent $200.00 in the last two weeks for your supplements, and now getting billed again.

The order for the above was being processed, not shipped, big difference. Vimergy agreed on Nov 18, 2022 my order was cancelled. Again, order processed, “NOT SHIPPED” the order was not shipped until November 22, 2022, 12:29 am. This order was still in your facility Hialeah, Fla-US. Found on the shipper carrier info, tracking # 1Z941F96YW09518500 Vimergy created a label for shipping on November 21, 2022 after I already cancelled and Vimergy agreed to cancellation and then proceeded to still deliver above cancelled order while the products are still physically in your warehouse.

Please resolve this matter. I would like to be refunded in the amount of $83.60 for an order that was originally agreed upon, cancelled by both parties, an legal binding contract. Thank you for your time and consideration into this matter.

JL

Desired outcome: Refund in the amount of $ 83.60

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C
C
CS team
Jacksonville, US
Nov 25, 2022 10:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello JL,

I'm sorry for any frustration. If you look at the change log on your subscription account, you can see the system processed the order as it was scheduled, then you made some edits to the subscription account and canceled the subscription. Canceling the subscription does not cancel the order that was processed. previously.

Per our email sent to you earlier this week, we can provide a label for the order that was delivered to you. We have processed the refund, your account was credited the full amount of the order.

Please reach out directly through our website if you need additional assistance.

ComplaintsBoard
C
12:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried four of their supplements: zinc, cat's claw, L-Lysine and liquid B12 for only about two month. After about three weeks I started to get zits on most unusual places like the waterline of my eye, my lower lip, and other parts of my face as well as a most usual herpes, which even two months after I have sopped taking them it's still present...

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Overview of Vimergy complaint handling

Vimergy reviews first appeared on Complaints Board on Feb 8, 2020. The latest review Vimergy MSM was posted on Jan 18, 2024. The latest complaint Shipping and Customer Service was resolved on Jul 25, 2023. Vimergy has an average consumer rating of 2 stars from 6 reviews. Vimergy has resolved 1 complaints.
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  1. Vimergy Contacts

  2. Vimergy phone numbers
    +1 (904) 587-4412
    +1 (904) 587-4412
    Click up if you have successfully reached Vimergy by calling +1 (904) 587-4412 phone number 0 0 users reported that they have successfully reached Vimergy by calling +1 (904) 587-4412 phone number Click down if you have unsuccessfully reached Vimergy by calling +1 (904) 587-4412 phone number 0 0 users reported that they have UNsuccessfully reached Vimergy by calling +1 (904) 587-4412 phone number
  3. Vimergy emails
  4. Vimergy address
    10950 San Jose Blvd № 288, Jacksonville, Florida, 32223, United States
  5. Vimergy social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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