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Virgin Active South Africa

Virgin Active South Africa review: service

G
Author of the review
2:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Joined virgin active beginning of october - october special if you join october
Month is for free, excl. Joining fees. And incl. A wonderful voucher.

I signed up end of september, made arrangements to pay the joining fee in 2
Months, it was agreed, next week received a call to advise me the rest of the fee
Amount will be debited from my account on the 1st of october (not what was
Agreed) they asked me to go in to discuss, I went in and they confirmed in order
To qualify for the voucher I need to let the debit order go through for the remaining
Fees (which I didn't have) however to get the voucher I paid the remaining, my first
Debit order was unsuccessful as I requested the debit date to be the 25th, I immediately arranged to be re debited which was successful, however I didn't received my voucher, I was only advised after all this that the debit order can't be on the 25th only the 1st, I feel this was unfair practice. I would like to get my voucher, alternatively cancel my subscription

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  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    Head Office
    +27 216 843 000
    +27 216 843 000
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    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category