Virgin Media
Reviews and Complaints

Hello, I received a sms from virgin with this text : votre numéro de téléphone mobile décerné 1.000.000, 00 usd de virgin media company ltd, contactez-nous avec token # (6807215) par courriel : [protected]@toke.com
Sow I want know if this information is true or not. my email address is [protected]@gmail.com
Thanks for your answer

Good day, sir/madam. I received followings 3 emails, where your good bank has been affiliated. (1) fund release claim proceeding (046-vmt) inbox vergin media telecommunication uk fri, jan 8, 2016 at 4:34 pm to: "r.C. Oronno" reply | reply to all | forward | print | delete | show original virgin media telecommunication company england headquarters new york city, new york, united states (Executive office) ec1v 4pw. Hook, hampshire, england, united kingdom (Operational headquarters) = dear winner. We acknowledge the receipt of your e-mail regarding your winning notification from the virgin media telecommunication united kingdom for the 2016 virgin media telecommunication anniversary draw. The europe/america / asia private international e-games are pleased to inform you of the result of the final concluded draws which was conducted at our international corporate office complex here in england, by the virgin media telecommunication in conjunction with I pod worldwide promotion. Your mobile number was among of the lucky winners who has won (₤950, 000.00 great british pounds) nine hundred and fifty thousand great british pounds only in the virgin media telecommunication company united kingdom for the 2016 online mobile promo offer. This program is titled 25th anniversary virgin media telecommunication mobile award 2016. Virgin media telecommunication company is given out this promotion award to difference individual in difference part of the world for the use of virgin media communication company united kingdom, and for the help of advertising of the virgin media network company. We use this opportunity to advert our company in worldwide and for the celebration of being one of the successful networks in the world. However the results were released and the notice was also sent to your mobile number. This draw is being organized to enhance awareness and publicity of the virgin media product such as phones, lap-top, camera, lcd, virgin tv, apple I pad virgin media vision wireless, virgin media mobile communication, and etc. The foundation also seeks to courage the use of internet for academic and business pursuits. It major aim is to promote music, theater, art, literature, projects in the social and political arena with a focus on health, as well as science, research and higher education. The virgin media telecommunication company ltd england is glad to inform you that you have been approved a lump sum pay of (₤950, 000.00) nine hundred and fifty thousand great british pounds only in cash credit ref no: 046-vmt. From the total cash prize of (₤1, 900, 000.00) great british pounds shared among two lucky winners in this category. You will receive this fund by telegraphic transfer [bank wire] once again we have confirmed your email with regard to the winning notification as earlier sent to your mobile number all participants were selected randomly from world wide mobile directories. To celebrate the virgin media international promo/ xmas offer program, the virgin media company of england, in conjunction with tel-west and some multi national companies and other relevant bodies is giving out donation of {₤1, 900, 000.00) great british pounds} to the two lucky recipients to receive each (₤950, 000.00 great british pounds) in the two lucky recipients. The 2016 anniversary of virgin media telecommunication company ltd england, international mobile number award is no doubt, a momentous achievement in the chequered history of this corporation. On behalf of the entire staff of the organization, I wish to congratulate all non-governmental organizations who have in no little way contributed immensely towards the success of this draws as well as taking concrete steps towards its actualization. These specific donations/grants will be awarded to recipients worldwide, in different categories for their personal business development and enhancement of their educational plans. Kindly note that you will only be chosen to receive the promo offer once, which means that subsequent promo offer donation will not get to you again. This lottery is approved by the united kingdom lottery board organization and also licensed by the international association of gaming regulators (Iagr). This lottery is of its kind and we intend to sensitize the public. You are selected among the two lucky recipients to receive the anniversary award sum of ₤950, 000.00 great british pounds in total funds of (₤1, 900, 000.00) great british pounds as virgin media company ltd united kingdom promo offer donations/aid from the virgin media company of england in accordance with the enabling act of parliament. You are required to complete the below application form and send it to nat-west bank plc uk immediately so that they shall start the processing of your winning formalities and approved your winning prize for transferring according to the approval of the uk lottery organization (U.L. O) england. We advise you to contact the nat-west bank plc uk immediately through via email ([protected]@accountant.com) this mobile draw it's open to virgin media employees or contractors, or their family and friends. You are warned to keep your winning information secretly to yourself until your fund is released to you to avoid double claim which will lead to absolute cancellation/termination of award. Note: the following reference numbers has been assigned to you and you are required to quote it in every mail you sent regarding your winning prize funds: 046-vmt.. Below is the contact information of nat-west bank plc uk. The director operations and remittance nat-west bank plc foreign remittance department united kingdom. Email: [protected]@accountant.com respected sir / madam. Application for fund release virgin media telecommunication company england ref no: 046-vmt. I am (Mr./miss) I write to apply for the release of my fund with regards to the winning notification that was received on my mobile number from the virgin media telecommunication company limited england, I was made to understand that this sum of (950, 000 great british pounds) the fund was deposited in a temporary account in your bank. I hereby request that the above {950, 000 great british pounds } mentioned be remitted to me at the earliest. Below is my personal information: my full name:... My address:... My winning mobile number:... My second mobile number if any... My house telephone:... My state:... My e-mail address:... My age:... My sex:... My marital status:... My prize amount:... My occupation:... My country:... Preferred mode of payment. 1. Bank telegraphic wire transfer. Bank telegraphic wire transfer :provide your banking details below. Bank name:... Bank address:... Bank code:... Account name:... Account no:... For security reasons, we advice the winners to keep this information confidential from the public until your claim is processed and your prize released to you. This is part of our security protocol to avoid double claiming and unwarranted taking advantage of this program by non-participant or unofficial personnel. All information is strictly confidential and will only be used for the purpose to which it is been requested. Dear winner kindly read and understand that, you are advise to complete the above form and forward it to nat-west bank plc uk, through the following e-mail address: [protected]@accountant.com for the transferring of your funds to your personal account, as your winning prize has been deposited in their bank, for security and for easy remitting to your local account in your country. If you have any questions do not fail to contact us as soon as possible. Note: in order to avoid unnecessary delays and complications, kindly endeavor to quote your reference number in every correspondence with your agent. Furthermore, should there be any change in your address, do inform your claims agent (Rev. Dr. Ephraim church) as soon as possible kind regards, rev. Dr. Ephraim church tel: 0044-[protected] e-mail: [protected]@outlook.com (Chief executive officer virgin media telecommunication company limited england). — copyright @2016 winning price virgin media telecommunication company claims. Procedures. All rights reserved. (2) fund release requirements inbox natwest bank sat, jan 9, 2016 at 5:52 pm to: "r.C. Oronno" reply | reply to all | forward | print | delete | show original foreign remittance department nat-west bank plc uk. 2 east-cheap, london ec3m 1ae - united kingdom. Phone:+44-[protected] attention: [claimant] re: fund release requirements we acknowledge receipt of your completed application form as was sent in to this department. We also wish to inform you that your file has been approved for payment and this department is willing to do all, necessary to ensure that you are paid your full and due entitlement. To this effect, we require urgently certain documents which you must provide in order to make your claim totally legal, according to the relevant status; - proof of winning [the certificate of award issued to you by virgin media telecommunication company of uk]. - a proof of your identity [any valid identity card] - a fund release order [f.R. O] from the financial services authority. As soon as we receive the complete transfer requirements mentioned above, the management board of nat-west bank plc uk will complete all claim processes and remit the total sum of £950, 000.00 gbp [nine hundred and fifty thousand great british pounds] in your credit [acbk-temp/acc73065461] to you. These requirements must be returned to us as soon as possible to avoid paying extra charges that may be associated with late claims. If there is anything that you fail to understand in this e-mail, you are advised to contact your clearance officer, rev. Dr. Ephraim church, email: [protected]@outlook.com for interpretation, assistance and further clarification. Yours faithfully, mr. Daniel edward. [director of remittance] = this e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. Nat-west plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by nat-west bank plc uk in this regard and the recipient should carry out such virus and other checks as it considers appropriate. = copyright © 2016 nat-west bank plc uk. (3) vergin media telecommunication uk mon, jan 11, 2016 at 6:34 pmto: "r.C. Oronno" reply | reply to all | forward | print | delete | show original virgin media telecommunication company england headquarters new york city, new york, united states (Executive office) ec1v 4pw. Hook, hampshire, england, united kingdom (Operational headquarters) = dear winner, following your e-mail, I wish to inform you that you have to scan and send them a copy of any valid identity card such as; work identity card, driver's license, international passport, national identity card or voter's registration card. You may also send them the details of your identity proof if you do not wish to scan it. We are done with the preparation of your certificate of award and attached below is a scanned copy. On the bank's requirements, I believe you have the number two item which is your identity proof at your disposal, the 1st item (Winning certificate) has been prepared and I have attached the scanned copies here, the original copy has been sent to the bank but will be retrieved and sent to your residential address only when the claim and transfer processes have been completed. For the 3rd item like they have stated; fund release order certificate (Fro) from financial services authority, the bank requires copies of these documents, before they can finalize the release of your fund to you. We could not send it to you earlier because we were waiting for the return of the chairman from his official trip to luxembourg to endorse it, we shall mail you the hard copy on your confirmation of your receipt of your fund in your locality. The bank also require a copy of the fund release order certificate (Fro) from financial services authority before they can send your money to you. This is a mandatory document that must be provided by you to legalize and certify your winning. You are required to come over to england to obtain this document at the office of the financial services authority. If you cannot come in person as required, however, I advise you to contact a uk based lawyer for your assistance of the required documents on your behalf, because lawyers are the only people that has the constitutional right to stand on someones behalf in getting such documents. I am providing you below a contact details of a uk based lawyer, he is a community lawyer whom it's services are sponsored by the government and non-governmental organizations (Ngos); the principal robert watson chambers 44 green park lane, liverpool, l12 4jj - united kingdom. Email: barr. [protected]@lawyer.com for assistance with the fund release order certificate. Let him know that I directed you to him and do not fail to give him your personal information and contact telephone numbers for easier communication. Also tell him that this is a matter of urgency. The bank shall complete all processes on your claims and remit your fund to you as soon as they receive the complete requirements. Let me know when you hear from the lawyer. Kind regards, rev. Dr. Ephraim church tel: 0044-[protected] e-mail: [protected]@outlook.com (Chief executive officer virgin media telecommunication company limited england). — copyright @2016 winning price virgin media telecommunication company claims. Procedures. All rights reserved. V.M. T cert-mr. R.C. Oronno. Jpg 253k view scan and download reply | reply to all | forward | print | delete | show original

So due to an attack on myself in my property I have been forced to move house. I contacted Virgin Media to explain I was moving and they said I had 6 months left of my 18th contract but do not supply Virgin Media to my new address. They said they were going to charge me £240 to leave.
I explained I have been through a traumatic experience an was being forced to move for my own safety as well as the safety of my toddler. This information fell on deaf ears and I was written to with a very robotic answer to say I would have to pay the £240. I'm shocked at the complete inhuman response from Virgin Media

The worst services and the company www.virginmedia.com is real nightmare. I used the TV and Internet services from them, but their services became worse and worse. One day I woke up and noticed that my TV didn’t show and the Internet was so slow. I found their phone number and called, but the rep didn’t listen to me. He started to offer me other their services and was shocked that I refused. Stay as far as possible from them.

I have been with virgin media for nine months now. I am in process of moving house and buying my first home. I have recently moved out of my flat and told virgin media I will soon be moving into my new home. They asked for the postcode then told me they wouldn't be able to provide me a service as the fibre optic cable is not in my area. So in my eyes this is not my fault as I was happy to carry on with my contract of 18 months. Virgin media told me I have to cancel my contract. I knew straight away it wouldn't be as simple as that and knew I would be faced with lots of cancellation fees. I asked what happens after I cancel my contract. They stayed I would have to pay a £60 cancellation fee for each service I have, I have all three phone line, broadband and tv package meaning £180 is how much I will have to pay just because they don't provide a service in my new home. I don't have this money as I am already paying lots towards my new house and I am simply upset and angry at virgin media. I want people to know what this company are like and would never recommend them to anyone. I am going to be in dispute now as I refuse to pay money for something that is not my fault.

acdbDespite a flurry of e mails have a look at the correspondence which has been sent to Virgin Media and to date no reply has been received;-
First letter 12.02.2014

After a recent telephone conversation with Ross who I believe works in your

Collection Department I was very annoyed to find that the billing for broadband/TV

had increased to £110.74 without my knowledge, he stated I had received a letter

confirming the increase and can assure you that no such letter has been received by

me.This is not surprising as I have received a letter from Virgin Media at my address

for(someone else) which I will deliver myself

in due course.My immediate reaction was to cancel the contract but was informed that

would face a penalty charge of £240.00 if went ahead and agreed to reduce the charge

on the bill by £33.30=£77.44.1 agreed to this but now find that the HD Movie

channels have now been removed which was not advised or agreed at the time.

I have since used the complaints procedure via Email and although an

acknowledgement has been received there has been no response to date.

I would like to make it clear that the reasons for cancelling the contract with your

Company are as follows;-

1) The increase in charges was not notified to me and as such the fees advised should

not be imposed under the terms and conditions from your Company.In the event of

cancellation the contract can be terminated without any disconnection fees applying.

2) For the broadband while I appreciate fast speeds I am constantly having to re-set

the hub to get an internet connection, having both wired and wireless connections.The

speed when manage to logon is very slow irrespective of whichever connection is

used and not meeting the fast broadband you advertise.

3)So far as the TV is concerned I recently had a 3d LED TV and could not programme

the virgin remote control, when I rang through all I was advised to try every code

which did not work.After looking at the internet I found that your TV help/online

instructions are incomplete .

Using another website I found that where a TV is not recognised using code 0999 I

was able to re-programme the remote for volume/switching off.To be honest you have

not given accurate instructions and as such would not be able to get this function.I am

not prepared to tell where you are going wrong but would suggest that you work this

out for yourself.

In addition the normallHD channels the picture makes no difference.From the Sky

transmission(I can still use FTA channels although subscription channels cancelled in

favour of Virgin) the clarity of pictures is far superior.

For broadband I have been a customer with you as advised by your office for about 6

years and only took up a contract for the TV based on the price. You have gradually

increased this neither informing me or keeping to the original TV contract that agreed

to.

As such I am giving you 30 days notice to arrange for disconnection of all services

both Broadband and TV on the basis that no further charges will apply IE

disconnection fees ..Unless Ireceive in writing that this has been complie-d within the

next 7 days I will have no option but to cancel the direct debit and commence legal

action against your Company.

Yours faithfully,

The next letter is dated the 14.02.2014
Thank you for your letter dated the 11th February which received today and for the

Residential Service Contract this is to be cancelled immediately.! would advise that

both Broadband, telephone service and TV services have been cancelled, refer to copy

letter dated the 12.02.2014 sent to your Complaints centre at Swansea as attached.

Your marketing tactics are totally unacceptable and Iam considering taking legal

action against your Company as you have increased your payments without my

consent or knowledge.Also your Company while making an offer of reduced service

charges neglected to inform me that you would be taking out the lID movies as a

result.

Despite a number of email complaints made to your company only

acknowledgements have been received but no responses have been received.I have

already given you 30 days notice to cancel all services and unless you accept

cancellation without any penalties then I will cancel my direct debit within the next 7

days and commence legal action against your Company.

Ihave already made alternative arrangements for broadband/telephonerrv and so far

as Iam concerned will not be dealing with your Company again despite being a loyal

customer for many years

That is as far as I have got
What the outcome will be I do not know

back in feb last year i downgraded my virgin broadband acc as i was on the highest tarif but my daughter had left home as she wanted to be closer to work (1st job) so no longer needed all the internet they provided with the tarif.. i downgraded to a tarif at £22.50 with £5 discount form first 3 mnths making it £17.50..12 mnths contract NOT 18 like they tried telling me i was on..6 mnths free spotify only got 3 and they said it was only available to new customers when actualy it was open to old and new customers with "BROADBAND ONLY" no tv or phoneline package included.. Never recieved my discount so i cancelled my direct debit after nearly 3 mnths of trying to get their attention with no luck what so ever in getting response(wasn`t getting another penny until they ammended) all i got was red letters demanding payment.. threatening letters unknown to them i know my rights as a consumer (adverse clause etc) that makes them in breech of the contract from day 1 of changing tarif. All that got sorted in aug/sep of 2013 to it all to start again, yes they have got me down for a tarif of £25 when i stated "YES" to customer services when he asked if wanted my tarif the same as the last £22.50 at the time they didn`t even have a £25 tarif. I am at the end of my tether with them as all they seem to do is offer me a discount of x amount if i pay? why would i want a discount on something that i don`t have anymore as they terminated my services a long time ago, their ignorance doesn`t seem to suprise me and its their ignorance that has took it this far as if they would have responded to my emails etc whilst i was still recieving their services (before they disconected me) it would have been sorted a long time ago.
This is just a shortish breakdown of the complaint as there is more to it like the phone call i got off them saying that they havn`t got a tarif like the one i was saying i was on BUT i did, i even copied and pasted it to them lol patheitic they are also it was their own website sliders that chose the tarif for me. I have also loads of letters etc to back me up especially my contract from febs downgrade with my tarif and mnthly payment (just as i stated) when it first started in april time i have actualy a bill that i was £15 in credit and this bill was dated after i had my services restricted etc so how could i have been in credit with them but be in breech for none payment? like i said they breeched the contract on both occasions (feb contract and aug/sep contract) infact i don`t even have a contract with them for the second (the one i`m getting harrassed for now) i got nothing through the post or anything just bills which is why i know its the wrong tarif they have me on as i signed (if i did at all) for £22.50 NOT £25 (reverse clause)

regards

tina

I phoned to set up Virgin Media for TV and internet on the 17th of September 2013. I was told that technicians would only be able to come out to install everything on the 5th of October. I guess had no choice but to wait the 3 weeks (although, this in itself is unacceptable). On the day before, I was called by an agent confirming that someone would come out on the 5th. On the date of installation no body came and after phoning through, I was told that the installation date had been rescheduled to the 18th of October.

No body I spoke to seemed to be damned about the situation or could explain to me why the installation had been rescheduled. I was passed from pillar to pole and no one took responsibility for this. Each person would claim that it was not their responsibility and there was nothing that could be done. I am absolutely dumb struck by the level of service I have received from Virgin. I was told by a friend of mine that this is standard with Virgin.

I seriously suggest using another service provider!

I received a SMS message on my mobile phone about winning $1, 000, 000. USD. They assigned an agent by the name of Mr. Chart Richard tel # +[protected]. When I contact the number a lady answer and that there was no one there by that name and it seemed that it was a residential line. Could you please investigate what type of scam these people are trying to run.

Where do I begin? I have been a Virgin Media customer for over two years now. The first 15-16 months with them was pretty good, but since then the quality of service has nosedived dramatically.
First of all I had several problems with my internet connection which became very unreliable. At one stage I had no connection for over two weeks. 2 engineers had to come out on seperate occassions to sort the problem. The first engineer made what turned out to be a partial repair (it lasted a week) and he moaned constantly about being sent out of his usual area to do the work. Two weeks late another engineer came out and fixed the problem. In total I had no interent connection for 24 days though. I have also had problems with Virgin and their bizarre credit limits. I have always cleared my account every month as soon as I get paid. Virgin bill me in the middle of the month, since Jan 2012 my services have been disconnected 6 times late in the month a few days before I get paid! I call them whenever this happens and explian that I alsways clear my account so why cut off my services. They have promised me twice this week that my limit will be increased so that I do not have this problem in future. Since they have said that I have been re-connected once, and cut off twice...in the same week! I have just spoken to them again and they have said that my account is not in arrears as I clear my account every month! When I asked "so why have my services been disconnected" they said that they don't want me to be in arrears! I have NEVER been in arrears! Too much hassle, too much fuss, I just want to watch TV and surf the net. If they can't provide the service I'm sure someone else can. I definitely would not recommend Virgin Media to anyone and will be replacing them very shortly.

Unfortunately I have been left feeling both very unhappy and dissatisfied by my experiences with you. The series of events is as follows
(1) I booked the day off for the install on Friday 24th June.
(2) On day of install the engineer and informed me that he could not carry out the install as there was a faulty cable. I was told that the drive would be dug up to lay a new cable. You cut next doors phone cable whilst checking our line.
(3) I had to re-book the install and for the drive to be dug up. There was very bad communications from the construction team to dig up the drive and also from the install team. We were told that the drive would be prepared on the Saturday before the install, this was not done.
(4) On the day of the install, the install team arrived before the drive had been dug up so therefore the cables were pinned to the drive.
(5) The cables in the house were run around the door frames using nail clips which looked awful and also around the skirting boards which looked equally as bad. No care was taken at all.
(6) Upstairs install, I pre-installed the cable and made it clear where I wanted the box. The box was put where it was easiest for the installer on a very small candle shelf. We had specified that we wanted it in the wardrobe. I noticed interference on the TV and this was apparently caused by a faulty scart lead. To get over this problem the installer used my HDMI cable from my PS3 which he said he would replace, this never happened.
(7) My PS3 and PC would not connect to the broadband.
(8) 20 + nails were left on our drive and bits of wire were also found throughout the house. We have got pets and this could have harmed them.
After numerous phone calls over the period of a month to get the problem rectified I was told a team would come out.
On 30/07/2011 Muktaar ( Team manager ) arrived and he looked around. He then informed me that he was unable to sort the problems out that day. I was left feeling very disappointed as I was told all problems would be solved that day.
Another date was given for 06/08/2011, I Grant ( Muktaars manager ) called to confirm this appointment on 02/08 and he said he would get back to me.
On Saturday 6th August Steve ( a specialised engineer from Devon ) arrived with just the HDMI cable and was not told about the re-install and the other issues. This was despite the fact that I had been assured by Grant the previous day that all problems would be finally resolved on 6th August.
On 13th August Steve came again and rectified the issues. After he left the phone line wasn’t working, there was a constant engaged tone. Also the box upstairs packed up. My wife called Grant on 15/08, he was on holiday and asked me to call again on 16/08.I called the next day and he said he’d get back to me which he didn’t. I got home from work late on 16/08 as I was trying to make up for my loss of overtime over the previous Saturdays. One I got in there was a calling card from Jason, an installer who had been to the house. I wasn’t even made aware that Jason would be calling hence the fact I missed him. I called Jason back on 17/08 and left a message and the problem was then resolved by Jason.
Overall I’ve had two days off work and 3 days loss of overtime on Saturdays. I had no phone line for a month causing heavy usage non our mobiles. Our hall now needs redecorating due to the cable clips. I am getting 15MB and paying for 30MB.
For a multimedia company your communication skills are appalling and likewise your customer service. I am very upset and dissatisfied with the whole experience .I am looking for compensation or I will take the matter further.
I have documented each phone call and conversation and I am willing to go public if the outcome is not satisfactory i.e. Watchdog etc.
I look forward to your prompt response to my letter

07/11/2011
Further to my above letter I was contacted by Virgin around 12th October and all they offered us was £20.00 for all our inconvenience.We find this totally unacceptable and a joke really.
On 5th November Virgin turned up to dig up our drive which connects to our next door neighbours drive without our permission.A slot was cut in our drive to lay next doors cable, I only found out about this because my car was on it at the time.
I now wish to escalate our complaint and we will take it further.I look forward to your prompt reply

Dear All,

My genuine advise, please never ever opt vergion media services. They are the worst services provider I have ever come across. From last 4-5 months there is hardly any connectivity at my home and everytime I call they would simply advise that next month this will be sorted out. They are the biggest liar in the market. I am too frustrated that I don't know what to do. Please do not subscribe this.
My acct no is [protected]

numerous calls from [protected] trying to sell me a virgin mobile
politely told them everytime that I am quite happy with my pay as you go that costs me about£10 a year howver they continued to make these calls
I finally asked to speak to a supervisor but the caller hung up
Two minutes later the same caller rang from an undisclosed number (very distinctive asian male voice) and said "you'd better watch it we know where you live"
Have complained to Virgin Media but they refuse to comment

I have been charged for my telephone line in addition to my Broadband package even though the telephone line was discounted when I took out the service -as it is still discounted now. Virgin have adjusted my billing going forward but have refused to pay back the money they overcharged for previous months. They are basically saying that if I did not notice that they were overcharging me then its my fault and they can keep it!

What on earth can I do about this? If they have simply made a processing error and charged me more than I agreed to when I took out the contract how do I defend myself and get this money returned? For starters, how do I prove what the charging was agreed to be?

Virgin Media, here I am on the third phone and broadband company in the UK in about a year. First the BT rubbish then the God Awful Virgin Media. For anyone looking to complain about Virgin Media and needing contact details they're available on http://virginmediacomplaint.com/contact/virgin-media-contacts/ The details provided are for the Executives Office and hopefully this will allow you get your compaint resolved more quickly. I built the website because of all the crap of Virgin Media.

My problem first started with the broadband it was slow 970kb when should be 8mb and intermitent dropping off of broadband. This then became no phone line or broadband.

Looking for their contact details using an Iphone was impossible because there website dosn't work with Iphones properly, specifically the contact page.

I then get Indian Call Centre Agent who was more interesting in pulling the Race Card and trying to blame me for something.

I then get the Executives office via the email address of the CEO. This is where you would think things are starting to go and get fixed right? Wrong instead of the company being decent they then started an argument with me. Susan Smith was talking to me on the phone where I told her I reserved my rights to sue Virgin Media. She had already informed me that I was not allowed to record phone calls without their permission as it was an offence. She was then gabbling on about Virgin Media Media can't supply the service that I expect and I will have to put up with it. I said their service breached the Sales of Goods Act 1979 This is when a Daniel Potts came on the phone telling me he had been monitoring the call for the last 20 minutes . Now I thought that was an offence? I had not been informed at all about them recording or monitoring a phone call and as far as Im concerned this is Interception.

Daniel Potts then goes on to be the rudest person I have ever spoken to at Virgin Media, making threats over the phone. Then came endless text messages but apparently I have to put up with that as well 5 text messages every two minutes. Eventually my phone service is terminated from my further complaint after requesting my MAC Code. I then start to get emails saying how sad they are that I had decided to leave there service. I had already been cut off for a week at this point.

There system states that I am abusive which is totally untrue. I demanded that they removed there libellous comments and I then got an email refusing to do so stating that its thier opinion and they have rights to keep it on the system. As you can see on the website I wrote it is time to get my own back. They then wrote to me saying I am defaming them and they want it removed. No Chance I say as its my opinion only.

I went to a different provider namely 02 as I have mobile phone with them already and so far so good. My broadband being a reasonable 5.6mb and a nice clear phone line, first time ever for that. I since pulled back all the payments to Virgin Media by the way of Direct Debit Imdemity Guarantee so now they can chase for money. The second they do I issue proceedings for breach of contract, Defamation and discrimination of a person with a disability.

Now its lets see what happens next.

I have had no functioning internet service for 2 months. Initially internet and skype were extremely slow, with downloads freezing and pages crashing regularly; on skype consistently being told that the connection was 'too slow' for video or phone link. I phoned Virgin several times last month to complain about this. Initially the person I spoke to was very helpful, arranged for a 'man with a van' to attend and sort out the problem. then on `13th january I got a text to say the workman had been cancelled due to them having 'identified an issue in (my) area which is affecting (my services). I subsequently phoned a further 2 or 3 times (and it seems that I have been charged for these calls at premium rate) to find out what was happening. I was eventually advised that the problem was due to 'over capacity in the area' which I take to mean that Virgin have signed up more customers than they can service on their existing broadband infrastructure. When I tested the speed of my broadband it was running at 0.5 mb - I am paying for 'up to' 20 mb. I was then told that the problem would not be fixed until today - 15th February. The fact that I've managed to actually get online - a first for weeks, may mean it has been fixed - but I won't hold my breath. When I asked how I would be compensated for their failure to abide by the terms of our contract I was offered £20 off my next bill. since my current bill is £13.47 higher than my normal monthly payment - this has either not happened or those phone calls to their 'service' were extortionate.
This is the first opportunity I've had to go online to register any kind of complaint. It is clear that their offers to provide superfast broadband are, at best, misleading; at worst a downright con - it is hardly my fault or that of anyone else who has experienced this problem in Woolwich/Plumstead over the last 2 months that Virgin have been so greedy as to sign up more people than they could service. I want the phone calls they've charged me for credited to my account; I want a full rebate on my broadband fee for the last 2 months, and I'd like an upgraded router for free, given the inconvenience - which has been considerable - I have suffered.

I have been a virgin customer for quite some time and decided to upgrade to a size m package with an hd box which i told was no charge.
They delivered the box and its a self install so I tried to install the equipment and found out the box was faulty again because i remember before when i first joined virgin my first box was faulty too!
and not long ago I have just found out that our bill has gone over its credit limit and that services will be restricted soon because they have charged me for the box after I was told it was free as being a long time customer as well I could not see any reason why not as it would have been a straight forward swap.
virgin staff were so stroppy about it and would not listen to me I have decided to let them have the dam box back and now thinking of going over to sky

Be aware of Virgin Media!

I am a Virgin Media customer since March 2008. I had problem only once with the service and after a few phone calls it had been sorted out. What it happened to us recently it is revolting.
I gave notice to Virgin Media that we are moving house. The service was cut off on the 23rd February and being promised to have the service activated on 3rd March at the new address. It was not explained that the activation refers only for the phone line and to get internet activated we need to wait few more weeks.
On 3 March, an Openreach engineer allegedly activated our phone line, we bought a phone, but the line never worked. After calling Virgin Media on a highly charged phone number on a daily base and not even getting any help I think Virgin Media Customer Service is not providing any service, the only goal of this department is to charge you by asking for your details every time you are put through another person or by putting you on hold.
I tried for days to find out through the customer service when the service is going to be activated. No one could answer, repeatedly promised they will get back to me with useful information, but it has never happened.

Until this day I do not know why the Internet is not activated.
Within customer service I was talking to Steve, Stephen, Rebecca (08.03.2010, 16:45), Jennifer (09.03.2010 18:15) who promised to get a call back within 24 hours. No one bothered to call me. Each time I asked for an ID - I never got it - of the person I am talking to as after days of trying to get this sorted out it began to be suspicious, that nobody wants to help me.

There was only one department Virgin Media National Support who noticed me after I have cancelled direct Debit. It was the only situation when Virgin Media noticed that I am one of their customers.

In conclusion, I have not received any reply for two weeks, despite all the calls I made, I filled in and signed the Cancellation Form and post it to Virgin Media Sales Operation Support, Daleside Road, Nottingham, NG2 3GG.

Fortunately I have internet on my mobile so I went online and check the web and found many similar cases like mine. Virgin Media complaint letters are circulating on the internet, I read other people's cases and I am not happy at all I read.
This is why I am writing this letter as I do not want to get bills for a service that has never been activated.

As an online business owner Internet is essential to my business, I am loosing hundreds of pounds a day because I do not have internet. I do not even dare to estimate how much I am loosing day by day.

With this letter I would like to irrevocably terminate the existing agreement with Virgin Media. I do not wish to use any service provided by Virgin Media. And also I'm not willing to pay a single penny.

I would like to log a complaint regarding the repair on my telephone line that wasnt carried out on Saturday. I have been without a main telephone line since the 2nd January 2010. I thought at first that my telephone was faulty and threw it away (turns out now it was a perfectly ok phone) and bought a new one. When that didnt work either it dawned on me that the line was faulty. I got an appointment for the 18th January when two engineers came and told me the fault was outside (looked like another company had damaged the cable) and that the earliest appointment I could have was the 20th February 2010 (one month and two days later)! I had a confirmation telephone call on my mobile from a young lady on Friday 19th Feb that they were coming on Saturday and that I did not have to be in. When I arrived home Saturday afternoon, the phone line still wasnt repaired and I was still without a main line telephone.

When I telephoned your company (got India) which cost me nearly £2 and left me with 60p on my mobile, the lady kindly telephoned me back. I was told by her that another call had been made to my mobile on Friday telling me the engineers were overbooked and that they were not coming but I missed the call. I was also told that the 2nd person ringing to cancel call could not leave a message as there was no "option". They never rang back, so I was clueless until I rang Saturday afternoon. I was extremely angry but did apologise to the lady in India as it wasnt her fault. She also told me that another appt had been booked for something like the 14th March.

This is absolutely unacceptable and I am disgusted with your company at having had to wait so long to get this sorted out. If I didnt have a mobile and was old what would I do then, obviously your company couldnt care less. The lady in India also told me that her Manager was going to telephone me Saturday but so far I have not had that phone call. I would like someone to get in touch, firstly with a big apology and secondly to let me know when this is going to be repaired. I would ask you to compensate me with the £2 I lost off of my mobile phone trying to get in touch and for the perfectly working telephone I disposed of because I thought it was faulty!

My account number is: [protected] - (9951)
Yours Sincerely,

Jan Cusworth

I sent this email and also in the post to the Complaints Department a week and have not even had a courtesy reply. Would you please forward it to the person who would deal with this complaint and get someone to write to me in response to the contents of this email. I am quite disgusted with your company and even more so now in as much as no-one has even had the decency to reply to this complaint. I have no idea when my telephone line is going to be repaired and as of today, still have no land line working.

If this is going to the incorrect department, please foward it to the right department and respond to me.

Yours Sincerely,

Jan Cusworth
I was assured by a young lady I spoke to on Monday 8th March that I would have a reply to my emails I have been sending since late February and GUESS WHAT? I still havent had a reply.
Would you please pass this on to a Manager of some sort - there must be someone in your company that is willing to answer me. I cant believe the service I have had from Virgin Media, it has been absolutely disgusting but there is nothing more I can do except try and get this to someone in authority within the company. Perhaps it could be re-directed to Richard Branson so he can see first hand what appalling treatment I have had to endure from you. I assume he still owns it!
I wont hold my breath for a reply as it probably wont come but one can still hope.