VIV3 Labs review: unauthorised debit of credit card account 187

hola
yo tambien me siento estafado, me suscribe a una pagina de evaluacion de 15 dias y me hicieron el cobro indevido de $ 115 sin autorizacion.
es mas el producto nunca lo he recibido, esto es realmente un robo y un fraude del que todos debemos de tener cuidado.
tiene un numero de soporte que siempre esta ocupado y naide contesta, pero en fin obviamente si es un fraude nunca contestaran
alguien sabe como lidiar con estos estafadores ?

Hello,

When I discovered my bank balance have dropped dramatically last month, I went to my local bank branch to equire about this. They told me that two payments of £73.85 have gone to a company called Viv3 - I haven't heard of this company before and asked them to find what company is this. They phoned up and said I had ordered a trial of Acai Berry tablets. I was very shocked by this as I have never ordered them and asked them to investigate this. They also cancelled my card, saying it is the long number they used. Ordered a new card and new PIN. Few days later, when I checked my bank balance online as I often do, my balance went back to its original. I found this very strange.

Received a letter from the bank, saying it is not a fraud but a dispute with the company. I was very angry about this as I did not order them and wanted to know how they got my details. After couple of weeks of fighting with the bank and them refusing to help me out, I gave up. Thinking they would not take money out of my bank account again, seeing I got new long number and PIN.

However, last Sunday, after checking my balance online - discovered another £148 disappeared. Thinking I must have forgetten about few direct debits and phoned the bank on their 24 hour line, told me that last payments made from my card was 2x£74 and have gone to a company calls Viv3. I was very shocked and distressed by this, I am in an overdraft because of this! Asked them to close my account and to reopen the investiagation, they refused saying I have to pay the overdraft first. So, went to the local branch again and had an appointment made meeting with them, they said I did order them and nothing I can do but to pay off the overdraft. I am very upset about the lack of help!

After some paper hunting and checking today, I discovered that they had taken money from my bank at least 10 times! (4x£73.85, 6x£1.50 and 2x£3.77)

I'm wondering what other companies do this company have? And how is it possible for them to get hold of my bank details!?

I'm needing much infomation as possible before going to the police about this.

Thank you so much.

try to call +44 [protected]
good luck!

I have just found out today that my credit card was charged with £74.63 from NatureBerry, a company I had never heard of. I called my bank and found out that this was a transaction that had been made by ViV3 Labs - I was a bit confused as all I had ever ordered from them was a free sample of acai berry capsules, for which I only had to pay £3.95 for.

I called the company and they told me that it was stated in their T&Cs that after 15 days from receiving the product, they will immediately take money from your account for a monthly subscription of the capsules. I told the lady I was talking to that I was not aware of this and that I wanted my money back as I didn't want to sign up for a monthly subscription. She then told me that it would not be possible to cancel the order that they had already charged, but that all future orders would be cancelled. I told her that regardless of what the T&C said, I did not want the product and that I wanted my money back. She told me that this would not be possible and I would just have to accept that I would lose the £74.

I proceeeded to call the Consumer Direct (http://www.consumerdirect.gov.uk) and told them about this issue. The guy was very helpful but informed me that because they had covered themselves in their Terms and Conditions, they were not obliged to pay the money back. However, he did tell me that because of the number of complaints on the internet abou this issue, they would be keeping an eye on them to make sure they do not dupe anymore consumers. I am determined to follow this up and get my money back no matter how long it takes.I am absolutely mortified that companies are allowed to do this and there is nothing one can do about it.

I really hope that anyone else out there who is considering signing up for this will NOT DO IT, cos it is a scam! Do not sign up to any free sample offers from Viv3 Labs!

Hi All,

I am also a victim of these frauds. :(
placed my order on 26th June, received products on 10th Aug and was charged on 12th of august...

The website clearly says you need to cancel the account in 15days of TRIAL PERIOD but they charged in on the second day itself...

Also they told me the amount debited cannot be refunded...this is such a scam...
Also they didn't even send me a cancellation mail...

please you people can help me with this it would be highly appreciable... thanks

Himanshu

Can you show me the website, please? I have never ordered, nor tested the trial mentioned on the Google relating to this company.

I'm very angry and baffled on how they got hold of my bank details.

Thanks.

Exactly same happened here too than to Nataliex. I wud really like to see the web site too. Thanks

i have same problem, no one answering, and my pre paid credit card has no fraud coverage so i have no recoursae for the 103.00 they took in two payments...i am looking for somkind of number and what does +44 in a phone number mean anyways? apparently i heard there is a n email address : support@viv3.com but havn't tried it yet, just saw it in this group, havn't had luck onfinding an actual web site... if you figure anything out let me know, lori

I have had unauthorised large amounts of money taken out of my account and recieved no product

What about from Australia? iv been trying to call for days now and still cant get through! iv even tried emailing and get no response! This is wrong!

Hi TMas
The problem that this company doesn, t come under just 1 name. I was caught by the same scam except it came under the name of PureLift Ultra, but they use the verry same scam.
I have made a fraud complaint through the police & am in touch with Trading Standards. I have also phoned Visa who said that due to the number of fraudulent complaints registered they are setting up an enquiry. Hope u get sorted.

HI EVERYONE. THIS IS IMPORTENT . WE NEED TO DO SOMETHING ABOUT THIS. this is discusting, how dare they take the money from my account.£74, 03 for 4 times which l order for free trial LIFE CLEANCE AND ACAI BERRY FOR FREE TRIAL and you pay only for shipping. this is disscustin, please help.i live in london marinela

I have the same problem, money taken from my account. How do we stop this?

I have been trying to cancel this for over a month and they are still trying to take money from me. I have tried every way so far (post, email, terlephone) and as of yet nothing. I have just reported them to watchdog. hopefully something can be done about these guys

There is a way out.

I have also asked ViV3 for a refund after they have taken from my account almost 175 Euros.

I ordered two products for free trial and notice they have charged me for that.

Calling them for the first time, the lady was unpleasant telling me its my fault and that I should have read the TEC.

I wrote them consistently that I didnt agree to their TEC. that in the whole process of writing down your private details, they didnt refer me to the TEC and I didnt marked that I agree.

There is also reference to their cancellation policy that allow the client to cancel and receive a refund if not satisfied from the product or service.

At the end, they refunded me for the amount of 160 Euro, which is for me a loss of 20 Euros (including the delivery fees) but at least its not 180 EUROS.

I am smarter now, and will not do the same mistake again.

I ordered my free trial of Acai berry and Life cleanse on 7th July 2009, I received them approx a week later, still undecided if I really wanted to use them, they remain to this day, unopened in a cupboard in the kitchen.
The next time I was reminded of my purchase was when I received my credit card statement on friday14th August and noted I had been charged 2 x 64p to a company called viv3 (p&p) then to my horror my statement also listed 2 further charges on 25th July of £74.53!
I could not contact the company until the following monday when I was informed I had not cancelled my subscription within the timescales, so I was therefore liable. If this was not bad enough when I contacted my credit card company they informed me that another 2 payments of £74.40 has also debited my account on 8th august. I got back onto viv3 who said as I had not cancelled the subscription, they had sent out a second batch. I have not, as yet received this second batch and neither do I want to!
I have so far been charged £299.14 for my supposed 'FREE TRIAL'

I am one of the lucky ones.

I was also a victm of this Viv3 labs con. I had over $300 deducted from my account unauthorised for signing up for the free Acai Berry and Colon Cleanse products - I received no products.

I complained to - support@viv3.com - and was told I had agreed to the terms and conditions. I kept complaining and pushing back on their pathetic 'terms and conditions' excuse stating I had received no products but been charged over $300 for the priviledge.

Eventually after about 6 email exchanges (which in fairness to them they did respond promptly on each occassion) I received an email advising they would refund me. I read this with much cyncisim, however I was surprised to find the money was actually deposited into my account this week - minus about $37.

I consider myself really lucky although feel foolish for falling for the Acai Berry/Colon Cleanse con in the first place.

My advice is keep emailing them with your customer number demanding reinbursement. Ensure you block any further withdrawals from your account by notified your credit card provider. Complain to your local watchdog or similar body. In addition complain to CNN or channel 9 or whatever legit channel that were apparently endorsing the product or the latest ad 'Janes amazing weight loss secret' or 'I lost 2 pounds a week following 1 rule'.

VIV3 are a dodgy outfit make no mistake, but Acai berry does actually seem to work as a natural appetite suppressant, so I hope you can source it through legit channels and try it for results.

Re VIV3, I was lucky on this occassion - I hope you will be also. Good luck.

Contact Details:

Email - support@viv3.com

Viv3 Labs
Customer Service
Toll-free UK [protected]
International Contact Number +44 [protected]

HI,
BEWARE BEFORE ORDERING FROM THIS SITE.

They say its a free trial, and you will be forced to give your credit card details for paying the postage.
The game starts after 15 days...money will be looted every month from your account, unless u cancell it.
they say, if you don't call them within 15 days, they take it for granted that you are happy with the product, and keep on sending their products-at prices of about 5 times higher than the market price.
THE TRAP LIES ON THE LEFT SIDE OT THE AD, WHICH U HARDLY NOTICE.i was atleast lucky enough to cancell their transaction right after the first payment...about 190 euro *F* ed.

BEWARE...

THANKS,
THOMAS

I have also suffered from the same scam and cant seem to get free of it over £150 has taken out of my bank accounts by these theives, Lloyds TSB say they cant stop it despite my protesting that its a scam and that they have taken the payments inspite of my cancelling it several times.

I ordered a free trial of this product and now they are billing me $144.30 for the product with no authorisation to do so. I have not received the product and want a refund of my money

I am devastated, thought free trial was a good idea now my credit card bill is going up and up, don’t know what to do. Stopped my credit card but payments are still going out to VIV3. Jan

Hi ive been unable to get hold of the company, ive tried emailing only to get back a automated email and the number ive tried i cudnt get hold of anyone who speaks any english I've cancelled my card wil this stop the payments? I was told direct debits can transfer but I dont no if ive made one, I didnt realise about the subscription

I too have fallen for this scam with v3 labs, but the big payments came out under a different name, it showed as v3 labs for the delivery cost and then £72 came out as nature berries. Im with the co-operative bank and they just accused me of not checking what I was ordering (which wound me up) and wont help in any way. I appreciate all the previous comments and will contact the numbers listed after the weekend and hope I can stop this

please can some one help us my mum has been charged 75 pound for acai berry detox and now we cant get hold of company email on face book thornton.tanya@yahoo.co.uk

please can we have some advise on what to do about viv3lab company as we have been charged 75 pound for free trial contact me at my face book account thornton.tanya@yahoo.co.uk

I was scammed by these people 3 months ago, and I dealt with them in my own way, today I got all my money back, so 3 months of full on terrorising these people I got my money back, you too can good luck

Esto me paso tambien pero em mi caso me hicieran el cobro de 170euros

Would you be able to tell us how you managed it? I can't believe these people are doing this?!

Viv Labs sent me my free 30 day trial packages of a/berries and detox tabs charging for postage only. Fair enough so far.
No where on the web page I registered on was there a warning to read terms and conditions. A couple of weeks later I was charged $284.86 for this product.
I phoned the UK Office of the Viv3 Labs only to be told the terms and conditions stated I would be charged if I had not cancelled within 15 days of them posting the pills. This is a very clever ruse and anyone dealing with this company should be careful. They also have more than one website peddling their "products" I see they have changed the "Free Trial" form on the Australin web site.
I asked for a refund and have been refused. The communication was by a generic email so this complaint is ongoing with this company.
I have attempted to email them on their support@viv3 labs email address. All emails bounced. I phoned Viv# labs in the UK only to be told that the computer was not working. I since recieved my refusal for a refund by email MMMM

Just been hit with m bank statement with £49.95 and £73.54 taken out although I had cancelled the agreement on the phone and even got a cancellation number. It is shocking. Have nearly gone overdrawn. Now off to call bank. Feel sick at the thought of having to go down the route of cancelling card and sorting out all my direct debits etc in order to stop these thieves getting more money.
Any more advice on what to do received gratefully.

I agree with all the comments about this company, they are fraudulent in their advertising, as they tempt you to buy without clear indications of what you need to do. ie Phone to stop in 7 days. Then charge £74 odd which works out at about £10 a tablet. Why can nothing be done to stop them?

I too have been scammed by this company I suggest anyone who has contact trading standards as they are very interested

I agree whole heartedly. I am in a financial mess because of these people, they keep taking money from my bank account and I am already behind in my mortgage etc, because I had to pay medical and dental bills and have several other bills to pay - but this is becoming more difficult because these heartless people keep taking money from my bank account at different intervals and leaving me overdrawn.
I spoke to someone and was given a cancellation number, 24 hours later money appeared credited in my bank and then overnight disappeared debited again very, very cruel. I am also paying foreign exchange rates for usd currency conversion.
It was the first time I ever tried a free offer (if you can call it free!) it said all you had to pay was post and package. I will never ever do such a stupid thing again - hopefully!

These dispicable people undermine all the hardworking legitimate people who are struggling to make an honest living through online businesses.

I found this website by chance as I was trying to find out email addresses or any contact info to contact the acai berry and colon life cleanse company which I highly suspect is running under many false names.
I have been in contact with my bank and they told me to send an email to the company which seems a difficult task to execute.

I will keep trying...

I had opted to try the free trial of acacia burn and focus cleanse and given my credit card details for the shipping and handling charges. the trial was for 30 days, but in the small print it said that they will start charging me after 15 days if I did not cancel in writing. after the first charge I called the company and made a complain, I was told that I will not be charged any more and the complaint department will get in touch. they did email me and said that they will not refund the money I had paid £149 but I will not be charged any more. now this month I have been charged again for £149 and when I called I was told that as I had cancelled late I was charged for the next month as well.
This is blatant fraud, I want my money back.

The company Lagondis Solutions has the same address as Import-Export China in Nottingham
Two phone numbers:

[protected]
[protected]

i have been ROBBED i took a free 15 day trial of acai berry and colon cleanse that i payed £3.95 each that was two weeks ago and yesterday they took 2 amounts of £75.86 pence from my account i have cancelled my card but i need to cancell my so called subscription can someone kindly forward me a phone number or email address so i can do this thankyou

I thaught as much and immidiately called my bank to block the card, fearing more for the details given to unknown sight, rather than being mugged later on.I got the tub in India fortunately, considering the lousy postal service that we have here and thank my stars from being charged for the tub which arrived 15 days later and despite writing in to them enquiring about the delivery all that I received was a bounce mail.I guess they were trying to buy time so that they could charge my card after the 15 days period got over.Thankfully so the card was blocked and I saved the trouble to re writing and getting it back.THIS IS A SCA

PHone number is - [protected] Free phone, can u believe the cheek!

Viv3 Lab- LagondisSolutions-Mydietpartner- Try Acai Pure - All of them under the same scam umbrella! I did read the terms and conditions and they still took £46 illegally out of my account 2 weeks later! I cancelled my card and it took me 5 weeks of pestering them with phone calls and e-mails to get my money refunded.
Eventually I spoke to someone called me back! Rachel at TryAcaiPure who gave me the refund and apologised. At last a normal human being to speak to!
She told me to call and ask for her on [protected] or email customerservice@tryacaipure.com FAO Rachel if there were any other queries. So go ahead and see if she can help you too?
Other numbers I tried included:
[protected]
[protected]
[protected]
Address;
51 Basford Road, Old Basford, Nottinghamshire, NG6 OJG
GOOD LUCK, you'll need it :O)

I just got my bank statment from my bank and I was charged $83.95 for ""MY COLON FLUSH"" I never ordered this nor have I recieved it.I did order a colon cleanse I think they gave them my credit card #.There is a phone # on my statment but the phone is out of service.Has any one heard of this companty.I can not find it on the internet.Thanks